Support Ticket System
The idea was it to create a Ticket System completely for the Front-End, and that’s the result! This plugin adds a ticket system to your page, to handle Questions, problems or other requests from visitors of your page…
Consider an alternative
Support Ticket System shows warning signs in 2026 — compare the alternatives below before installing. It runs on 10+ sites, is rated 4.5/5 and was last updated 10 years ago, and scores 29/100 on our health check.
- Small user base (10+ active installs)
- Very few reviews so far
- No update in 9 years
- Only tested up to WordPress 4.7 (latest is 7.1)
How does it stack up?
Side-by-side on installs, updates, ratings & support
Daily downloads
Download spikes usually follow a new release — each site that auto-updates counts as a download.
Rankings
Where Support Ticket System stands todayWordPress.org search rankings
Live position in the plugin search, top 100| Keyword | Position |
|---|---|
| request | >100 |
| simple | >100 |
| support | >100 |
| system | >100 |
| ticket | >100 |
Version adoption
Share of active sites per release.
Rating breakdown
★★★★★★★★★★ 4.5 from 4 reviews
About Support Ticket System
From the official readme · v1.3.6Description
The idea was it to create a Ticket System completely for the Front-End, and that’s the result!
This plugin adds a ticket system to your page, to handle Questions, problems or other requests from visitors of your page.
You can use it as a help desk for co-workers in your Intranet or as a contact form for your website for example.
Demo
GitHub
Key features
- Completely for the Front-End.
- Independet Login from WordPress, or when you are logged in into WordPress, then you will be automatically logged in.
- E-Mail Notification
- To every ticket you get a link so you can check your ticket and also write with the support like a chat.
- Normal users can take, edit their own and adopt tickets. They also can add appointments.
- Admin users can edit all tickets and allocate tickets to other users.
- You can add notes and solutions to every ticket.
- You can filter tickets for Issuer, name or mail of creator, done tickets, solution or problems.
- Datepicker Field
- Under “New Tickets” the tickets automatically reload every 30 seconds.
Languages and Localization?
The plugin currently comes with the following translations:
English, German
Installation
- Upload
simple-support-ticket-systemdirectory to the/wp-content/plugins/directory. - Activate the plugin through the ‘Plugins’ menu in WordPress.
- Place
<?php do_shortcode('[ts_form]'); ?>in your templates or [ts_form] in page edit mode for the ticket submission form. - Place
<?php do_shortcode('[ts_tickets]'); ?>in your templates or [ts_tickets] in page edit mode for the ticket system page.
Changelog
1.3.6
- Fixed max length for email text.
1.3.5
- Function added to send a ticket-link within the notification e-mails.
1.3.4
- Added Multisite support
1.3.3
- User Guide added
1.3.2
- Fixed search function
1.3.1
- Fixed unintentional backslashes in text
Screenshots
For developers
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Best Support Ticket System alternatives
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FAQ
Support Ticket System: quick answers
Straight answers, pulled from live WordPress.org data.
Live data from WordPress.org · checked Oct 1, 2026
Is Support Ticket System free?
Yes. Support Ticket System is free to download and use from the official WordPress.org plugin directory.
Is Support Ticket System safe to use in 2026?
Support Ticket System shows warning signs in 2026 — compare the alternatives below before installing. It runs on 10+ sites, is rated 4.5/5 and was last updated 10 years ago, and scores 29/100 on our health check.
How many websites use Support Ticket System?
Support Ticket System is active on 10+ WordPress websites and has been downloaded 6,977 times since it launched in September 2015. It was downloaded 54 times in the last 30 days.
Does Support Ticket System work with WordPress 7.1?
Support Ticket System is officially tested up to WordPress 4.7.37, while the latest release is 7.1.2. It may still work, but try it on a staging site first.
When was Support Ticket System last updated?
The latest version, 1.3.6, was released on January 27, 2017 (10 years ago).
Who makes Support Ticket System?
Support Ticket System is developed and maintained by en0x.
What are the best alternatives to Support Ticket System?
The most popular alternatives to Support Ticket System are Booter (7K+ installs), Jobber (1K+ installs) and AJAX Manufactory (100+ installs).
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