Head-to-head · October 2026
Bug Library vs Support Ticket System
Bug Library comes out ahead, winning 6 of 7 head-to-head checks against Support Ticket System.
Bug Library
This plugin provides an easy way to incorporate a bug/enhancement tracking system to a WordPress site. By…
Support Ticket System
The idea was it to create a Ticket System completely for the Front-End, and that’s the result! This plugin…
| Metric | Bug Library | Support Ticket System |
|---|---|---|
| Active installs | 100+ | 10+ |
| Downloads (30 days) | 176 | 54 |
| Download trend | -12.4% | +42.1% |
| Rating | 4.7/5 | 4.5/5 |
| Reviews | 6 | 4 |
| Health score | 39/100 | 29/100 |
| Last updated | 2 years ago | 10 years ago |
| Tested up to | WP 6.5.12 | WP 4.7.37 |
| Support resolved | — | — |
| Requires PHP | Any | Any |
| First released | Jan 2011 | Sep 2015 |
Daily downloads, last 90 days
Bug LibrarySupport Ticket System
Choose Bug Library if…
You care most about active installs, downloads (30 days) and reviews.
- Small user base (100+ active installs)
- No update in over a year
- Only tested up to WordPress 6.5 (latest is 7.1)
Choose Support Ticket System if…
You care most about download trend.
- Small user base (10+ active installs)
- Very few reviews so far
- No update in 9 years
- Only tested up to WordPress 4.7 (latest is 7.1)
Both compete in: request
FAQ
Bug Library vs Support Ticket System: quick answers
Straight answers, pulled from live WordPress.org data.
Live data from WordPress.org · checked Oct 1, 2026
Which is better, Bug Library or Support Ticket System?
Bug Library comes out ahead, winning 6 of 7 head-to-head checks against Support Ticket System. Choose Bug Library if you care most about active installs, downloads (30 days) and reviews. Choose Support Ticket System if you care most about download trend.
Is Bug Library more popular than Support Ticket System?
Bug Library is the more popular of the two with 100+ active installs, compared with 10+ for Support Ticket System.
Can I use Bug Library and Support Ticket System together?
Both plugins cover request, so most sites only need one. Running two plugins that do the same job can cause conflicts and slow your site down — pick the one that fits best and remove the other.
Are Bug Library and Support Ticket System free?
Yes. Both are free to download from the official WordPress.org plugin directory. Either may also offer paid upgrades from its developer.
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