WP Customer Feedback
A loyal customer of a small business website can spend thousands of dollars over the course of a few years. Smart business owners spend up big on ads, coupons, and discounts, to get new customers in the door.
Consider an alternative
WP Customer Feedback shows warning signs in 2026 — compare the alternatives below before installing. It runs on 40+ sites, is rated 4.3/5 and was last updated 11 years ago, and scores 29/100 on our health check.
- Small user base (40+ active installs)
- Very few reviews so far
- No update in 11 years
- Only tested up to WordPress 4.2 (latest is 7.1)
How does it stack up?
Side-by-side on installs, updates, ratings & support
Daily downloads
Download spikes usually follow a new release — each site that auto-updates counts as a download.
Rankings
Where WP Customer Feedback stands todayWordPress.org search rankings
Live position in the plugin search, top 100| Keyword | Position |
|---|---|
| customer | >100 |
| customer feedback | >100 |
| feedback | >100 |
| review | >100 |
| user feedback | >100 |
Version adoption
Share of active sites per release.
Rating breakdown
★★★★★★★★★★ 4.3 from 3 reviews
About WP Customer Feedback
From the official readme · v1.3.0Description
Sick of wondering what your visitors are thinking?
A loyal customer of a small business website can spend thousands of dollars over the course of a few years. Smart business owners spend up big on ads, coupons, and discounts, to get new customers in the door.
But getting new customers should be just the start
To keep customers happy and engaged you need to understand them. Do you know:
- How they got to your site?
- What products they want to see?
- What features they think your site needs?
- Is anything holdeing them back from buying more?
- Are there things you could be doing better?
You’re always better off knowing more. If you know what’s putting people off, you can change it. If you know what people love, you can give them more of it. You need all the customer feedback you can get.
Savvy people get feedback from their users.
The problem is that very few people use contact pages to give customer feedback. It’s an additional point of friction – it’s just easier for your potential customers to click the back page than to hunt out your contact page.
Opening up comments is better, but not by much. You have to take care of spam, and you can bet competitors will be reading your comments too.
What if you had an easy way to ask users for feedback, at the most point in the sales funnel most valuable to you, and then get the feedback emailed directly to you?
Getting customer feedback is what WP Customer Feedback is all about
Hearing your customers’ feedback is awesome, especially for usability issues, prioritizing features and gaining insights into potential new features.
With more insight into your visitor’s thinking you can:
- Know what people really think
- Better tailor your content
- Dramatically increase leads and conversions
Current customization options
- Panel title and feedback question
- Pop up panel title bar color
- Email request text
- Submit button text
- Delay before panel scrolls into view
- Thankyou text after feedback submitted
Video walk through
Suggestions for improvements are always welcome, and I love to hear suggestions for new plugins.
email: adrian@endual.com
twitter: @endual
Installation
- Upload the
wp-customer-feedbackfolder to your/wp-content/plugins/directory - Activate the plugin through the ‘Plugins’ menu in WordPress
- Place
[get-feedback]in your pages or posts.
Changelog
1.3.0
Required WordPress bumped to 3.5 to allow for use of the Color Picker class
Additional parameters added to shortcode:
* question – the feedback question guide text
* email – email address field guide text
* submit – sumbit button text
* thankyou – text displayed on feedback submitted
1.2.1
Shutdown panel immediately on submit clicked
1.2.0
Added ability to show with non full page posts
Minor panel responsive design fix
Fixed CSS font variable issue
Updated email header
Stripping slashes from email body
Maintain linebreaks in feedback body
1.1.1
Fix minor JS class bug from 1.1.0
1.1.0
Updated readme.txt for WordPress 4.2
Namespaced all CSS
Added close button to panel when visible
Changed cursor to pointer over panel header
1.0.2
Updated readme.txt to include better shortcode info and added video to readme home tab.
Screenshots
For developers
Is this your plugin? Show off the numbers.
Add a live badge to your site, docs or GitHub README. It updates on its own — no account needed.
Best WP Customer Feedback alternatives
All customer plugins →
FAQ
WP Customer Feedback: quick answers
Straight answers, pulled from live WordPress.org data.
Live data from WordPress.org · checked Sep 29, 2026
Is WP Customer Feedback free?
Yes. WP Customer Feedback is free to download and use from the official WordPress.org plugin directory.
Is WP Customer Feedback safe to use in 2026?
WP Customer Feedback shows warning signs in 2026 — compare the alternatives below before installing. It runs on 40+ sites, is rated 4.3/5 and was last updated 11 years ago, and scores 29/100 on our health check.
How many websites use WP Customer Feedback?
WP Customer Feedback is active on 40+ WordPress websites and has been downloaded 6,196 times since it launched in January 2015. It was downloaded 56 times in the last 30 days.
Does WP Customer Feedback work with WordPress 7.1?
WP Customer Feedback is officially tested up to WordPress 4.2.39, while the latest release is 7.1.2. It may still work, but try it on a staging site first.
When was WP Customer Feedback last updated?
The latest version, 1.3.0, was released on April 22, 2015 (11 years ago).
Who makes WP Customer Feedback?
WP Customer Feedback is developed and maintained by Adrian Gray.
What are the best alternatives to WP Customer Feedback?
The most popular alternatives to WP Customer Feedback are Intercom (6K+ installs), LeadBooster Chatbot by Pipe… (2K+ installs) and Add Customer for WooCommerce (1K+ installs).
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