Intercom
Official Intercom WordPress plugin: Engage visitors in real time, power growth with AI, and convert leads into loyal customers.
Consider an alternative
Intercom shows warning signs in 2026 — compare the alternatives below before installing. It runs on 6K+ sites, is rated 3.4/5 and was last updated 1 year ago, and scores 38/100 on our health check.
- Mixed reviews — 3.4/5 from 11 ratings
- No update in over a year
- Only tested up to WordPress 6.7 (latest is 7.1)
How does it stack up?
Side-by-side on installs, updates, ratings & support
Daily downloads
Download spikes usually follow a new release — each site that auto-updates counts as a download.
Rankings
Where Intercom stands todayWordPress.org search rankings
Live position in the plugin search, top 100| Keyword | Position |
|---|---|
| AI | >100 |
| chat | >100 |
| customer | >100 |
| Intercom | #1 |
Version adoption
Share of active sites per release.
Rating breakdown
★★★★★★★★★★ 3.4 from 11 reviews
About Intercom
From the official readme · v3.0.2Description
Intercom is a next-generation customer communications platform that combines powerful live chat, proactive messaging, and advanced AI solutions — like our Fin AI chatbot — to help businesses instantly connect with customers.
By installing the Intercom WordPress plugin, you can seamlessly add the Messenger to your site, track both logged-in users and visitors, and engage them right away. With Intercom’s industry-leading AI at your fingertips, you’ll deliver fast, personalized support and drive growth more effectively than ever before.
Installation
Installing Intercom on your WordPress site takes just a few minutes.
You can find full instructions on signing up and installing Intercom using the WordPress plugin here.
If you’re already an Intercom customer, you can also find instructions in the in-app setup guide or app store.
The first thing you’ll need to do is install and activate the plugin – you must be using WordPress v4.9.0 or higher and have the ability to install plugins in order to use this method.
Note: This plugin injects a Javascript snippet on your website frontend containing dynamic user data. Some caching solutions will cache entire pages and should not be used with this plugin. Doing so may cause conversations to be delivered to the wrong user.
Changelog
Help Intercom provide better support by sharing the plugin version is in use.
3.0.2
https://github.com/intercom/intercom-wordpress/pull/131
* Updated version attribute to avoid it getting sent in the user data.
3.0.1
https://github.com/intercom/intercom-wordpress/pull/130
* Added version tracking to help Intercom provide better support by identifying which plugin version is in use.
https://github.com/intercom/intercom-wordpress/pull/88
* Loads Intercom messenger last to ensure JQuery is present.
3.0.0
https://github.com/intercom/intercom-wordpress/pull/127
* Replaced user_hash with intercom_user_jwt https://www.intercom.com/help/en/articles/10589769-authenticating-users-in-the-messenger-with-json-web-tokens-jwts.
* Updated readme to follow guidelines.
* Added missing tests.
For developers
Is this your plugin? Show off the numbers.
Add a live badge to your site, docs or GitHub README. It updates on its own — no account needed.
Best Intercom alternatives
All AI plugins →
FAQ
Intercom: quick answers
Straight answers, pulled from live WordPress.org data.
Live data from WordPress.org · checked Sep 26, 2026
Is Intercom free?
Yes. Intercom is free to download and use from the official WordPress.org plugin directory.
Is Intercom safe to use in 2026?
Intercom shows warning signs in 2026 — compare the alternatives below before installing. It runs on 6K+ sites, is rated 3.4/5 and was last updated 1 year ago, and scores 38/100 on our health check.
How many websites use Intercom?
Intercom is active on 6K+ WordPress websites and has been downloaded 209,247 times since it launched in April 2013. It was downloaded 1,110 times in the last 30 days.
Does Intercom work with WordPress 7.1?
Intercom is officially tested up to WordPress 6.7.9, while the latest release is 7.1.2. It may still work, but try it on a staging site first.
What PHP version does Intercom need?
Intercom requires PHP 7.2 or higher. Most hosts run PHP 8.x today, so it works on any modern WordPress hosting.
When was Intercom last updated?
The latest version, 3.0.2, was released on April 16, 2025 (1 year ago).
Who makes Intercom?
Intercom is developed and maintained by Intercom.
What are the best alternatives to Intercom?
The most popular alternatives to Intercom are Elementor Website Builder (10M+ installs), All in One SEO (2M+ installs) and AI Agent by SiteGround (1M+ installs).
Powered by PageForge
Want thousands of pages that rank like these? Build them in an afternoon.
This directory runs on the same engine as PageForge. Turn any spreadsheet, CSV or API into thousands of fast, SEO-ready WordPress pages — with schema, internal links and AI-written copy baked in.
- CSV, Google Sheets & API data sources
- AI content, schema & internal links per page
- Works with Elementor, Gutenberg, Yoast & Rank Math
- Free on WordPress.org — no credit card
