Sulado Odstúpenie a reklamácie for WooCommerce
Slovak-law online contract withdrawal (§ 20a, required from 19 June 2026) and warranty claims for WooCommerce. PDF protocols, GDPR, HPOS.
Use with caution
Sulado Odstúpenie a reklamácie… works, but test it on a staging site before relying on it in 2026. It runs on 70+ sites and was last updated 3 months ago, and scores 53/100 on our health check.
- Small user base (70+ active installs)
- Very few reviews so far
How does it stack up?
Side-by-side on installs, updates, ratings & support
Daily downloads
Download spikes usually follow a new release — each site that auto-updates counts as a download.
Rankings
Where Sulado Odstúpenie a reklamá… stands todayWordPress.org search rankings
Live position in the plugin search, top 100| Keyword | Position |
|---|---|
| consumer rights | #31 |
| GDPR | >100 |
| warranty claim | #9 |
| withdrawal | #77 |
| woocommerce | >100 |
Version adoption
Share of active sites per release.
About Sulado Odstúpenie a reklamácie for WooC…
From the official readme · v0.12.1Description
From 19 June 2026, Slovak e-shops must offer consumers an online way to withdraw from a contract (§ 20a of Act No. 108/2024 Coll. on consumer protection). This plugin adds that statutory function to your WooCommerce store in one click — and handles the second everyday consumer-rights flow as well: online warranty claims (reklamácie) under the defect-liability rules of the Civil Code (Act No. 40/1964 Coll.), with the claim handled per Act No. 108/2024 Coll.
Activate the plugin and it sets itself up: the two front-end form pages are created and configured automatically, a discreet footer link makes them reachable from every page, and customers can also start from My Account. Every submission gives you a structured record in admin, the customer a confirmation e-mail (proof on a durable medium), and both sides a printable PDF protocol.
For your customers
- Contract-withdrawal form with the exact statutory “Confirm withdrawal from contract” button and an automatic 14-day period check.
- Warranty-claim form with product details (brand, model, serial number, invoice) and secure photo upload (real MIME validation, incl. HEIC from iPhones).
- Works for guests too — order ownership is verified by the order e-mail or postcode; logged-in customers simply pick their order from a dropdown.
- My Account “Returns & claims” tab listing eligible orders with one-click actions and a per-order countdown of the days left to withdraw and to file a claim.
- Live deadline banner on the withdrawal form (green / amber / red) with a days-remaining counter.
For the store owner
- Statutory deadline tracking out of the box: the 14-day refund deadline for withdrawals and the 30-day handling deadline for claims, with coloured countdowns and a daily e-mail reminder before they expire.
- Status workflows: withdrawals (New / In progress / Completed) and warranty claims (New / In progress / Resolved / Rejected) with the method of handling (repair, replacement, refund, price reduction, rejection).
- Native admin lists under the WooCommerce menu: status filter views with counts, sortable columns, bulk actions, search (incl. invoice number), and open-record badges in the menu.
- Full order integration: “Consumer rights” meta box and badge column on orders, private order notes, HPOS and legacy storage.
- Server-side PDF protocol (claim number RK-YYYY-NNNN, seller details, statutory notice) rendered locally with full Slovak diacritics — no external service, no data leaves your site.
- Customer and operator e-mails as native WooCommerce e-mail classes (template overrides, plain-text versions, defect-photo thumbnails for the operator).
- Dashboard widget with new / in-progress / near-deadline counts; silent anti-spam (honeypot + time-trap — no CAPTCHA to annoy customers).
- Settings live natively in WooCommerce > Settings > Súlad e-shopu — no extra top-level menu.
Compliance & privacy
- GDPR-ready: integrates with the WordPress personal-data export and erase tools (uploaded photos included), plus an optional data-retention auto-delete.
- Statutory wording and deadlines follow Slovak law: withdrawal under § 20a of Act No. 108/2024 Coll., defect liability (24 months) under the Civil Code, 30-day claim handling under Act No. 108/2024 Coll.
- The source language is English; UI translations are shipped for Slovak, Czech, German, Polish and Hungarian.
What the plugin does NOT do
- Automatic refunds or order status changes — those decisions stay fully in your hands.
- Editing your terms and conditions or providing legal advice (that remains with you and your lawyer).
Installation
- Install from Plugins > Add New (search for “Sulado”) or upload the
sulado-odstupenie-a-reklamacie-for-woocommercefolder to/wp-content/plugins/. WooCommerce must be active. - Activate the plugin. Setup runs automatically: the withdrawal and warranty-claim pages are created and configured, the footer link is enabled, and you land on a short welcome screen — the store is compliant at this point.
- Recommended: in WooCommerce > Settings > Súlad e-shopu fill in the operator e-mail and your business IDs (IČO, DIČ, IČ DPH) so they appear on the PDF protocol. The seller name and address are taken from your store settings automatically.
- Optional: add the two pages to your navigation menu (Appearance > Menus). Customers always reach the forms via the automatic footer link and My Account, so this is purely cosmetic; the footer link can be turned off in settings.
Frequently asked questions
Does it work for a logged-out customer?
Yes. Order ownership is verified by the order e-mail or postcode.
Does the plugin handle e-mail deliverability?
Not directly – it sends via wp_mail(). For reliable delivery of confirmations, set up SMTP (e.g. FluentSMTP) and SPF/DKIM on the site.
Are uploaded warranty claim photos safe?
Yes. Files are validated by their real content (magic bytes) against a strict image whitelist, stored with random names and an extension derived from the validated type, so non-image files (e.g. PHP) are rejected before they are written.
Is it HPOS (High-Performance Order Storage) compatible?
Yes. The plugin declares custom_order_tables compatibility and the order meta box, badge column, notes and reverse links all work with both HPOS and the legacy post-based order storage.
Is it GDPR compliant?
It integrates with the built-in WordPress personal-data tools: submitted withdrawals and warranty claims are included in the Export and Erase requests for a given e-mail (uploaded photos are removed too). You can also enable an optional retention period after which old records are deleted automatically.
Does it change my order status or issue refunds automatically?
No. The plugin records and documents the request and runs its own status workflow, but it never changes the WooCommerce order status or issues a refund by itself. Those actions stay fully in your hands.
Does the plugin replace a lawyer or guarantee compliance?
No. It is a tool to help you collect and document withdrawals and warranty claims in line with Slovak law – Act No. 108/2024 Coll. (withdrawal, § 20a; 30-day claim handling) and the Civil Code, Act No. 40/1964 Coll. (defect liability, the 24-month warranty period). It is not legal advice; your terms, deadlines and final decisions remain your responsibility.
Which languages are available?
The source language is English and UI translations are shipped for Slovak, Czech, German, Polish and Hungarian. Strings use the standard WordPress translation system, so the interface can be translated into any language. Note: the statutory texts (deadlines, protocol notice) reflect Slovak law – the withdrawal right under Act No. 108/2024 Coll. and the 24-month defect liability under the Civil Code (Act No. 40/1964 Coll.); for other jurisdictions have the legal wording reviewed by a local lawyer.
Does it use any external service to generate the PDF?
No. PDF protocols are rendered on your own server with the bundled DOMPDF library and bundled DejaVu Sans fonts. Remote loading is disabled, so no customer data leaves your site.
What is “Sulado”?
“Sulado” is the brand name of the plugin; the rest of the title (“Odstúpenie a reklamácie for WooCommerce”) describes what it does – online contract withdrawals (odstúpenie od zmluvy) and warranty claims (reklamácie) for WooCommerce.
Changelog
Loads the bundled translations again, so the Slovak (and other) strings shipped with the plugin appear right after updating, without waiting for the translate.wordpress.org packs. No data migration.
0.12.1
- Fixed: the bundled translations are loaded again, so the translations shipped with the plugin (including the Slovak strings added in 0.12.0) are available immediately after updating, without waiting for the translate.wordpress.org language packs to rebuild. The WordPress.org packs still take priority; the bundled files only fill the gaps.
0.12.0
- Changed: the German withdrawal texts (the short intro, the Widerrufsbelehrung and the Muster-Widerrufsformular) are now translatable. On a multilingual store (e.g. WPML/Polylang) the German source still shows in German, while other language versions can display a translation. The PDF claim protocol stays in the jurisdiction language.
- Added the bundled Slovak (sk_SK) translation of those German withdrawal texts (the official Slovak withdrawal instruction and model form) and completed the Slovak translation of the 0.11.0 settings strings (jurisdiction page-language selector, the “Rename pages” button and notices).
- Fixed: the Slovak withdrawal-form intro for the Slovak jurisdiction was missing its translation and could appear in English.
0.11.1
- Changed: the German withdrawal page default is now titled “Widerruf” (URL /widerruf) instead of “Widerrufsrecht” – the common customer-facing term for the page itself. Use the “Rename pages to match the selected country” button to apply it to an existing page; the old URL redirects automatically.
0.11.0
- New: the auto-created “Withdrawal” and “Warranty claim” pages now follow the selected jurisdiction. Switching the country renames their titles and URL slugs into that country’s language (Slovak for Slovakia, German “Widerrufsrecht”/”Gewährleistung” for Germany); the old URLs redirect to the new ones automatically.
- New: a “EU page language” setting for the generic EU jurisdiction lets you pick the language of the page titles and URLs (English, German, French, Spanish, Italian, Dutch, Polish, Czech, Hungarian), or follow the site language.
- New: a “Rename pages to match the selected country” button in the settings re-applies the page language on demand (for pages created before this version). Pages you renamed yourself are never overwritten.
- No database or settings migration. Existing Slovak stores are unaffected: their pages already match and reconcile to a no-op.
0.10.1
- Completed the Slovak (sk_SK) translation of the strings introduced in 0.10.0 (the jurisdiction selector, the legal-text override section and the withdrawal-instruction heading).
- Refreshed the localized plugin-directory screenshots (English, Slovak, German). No functional changes.
0.10.0
- New: a “Legal jurisdiction” setting (Slovakia, Germany, or generic EU). The warranty-claim protocol notice, the withdrawal instruction, the seller-ID labels and the claim-handling deadline all follow this choice. Defaults to Slovakia, so existing stores are unaffected.
- New: the withdrawal form now shows the full statutory withdrawal instruction and a model withdrawal form for the selected jurisdiction (Slovak “Poučenie” + formulár, the EU Directive 2011/83 Annex I model, or the German Muster-Widerrufsbelehrung + Muster-Widerrufsformular).
- New: “Legal texts (override)” settings – paste your own legally warranted wording (e.g. from a legal-text service or your lawyer) to replace any statutory text; optional {seller}/{days}/{months} placeholders.
- New: complete German (de_DE) interface translation.
- Changed: the statutory 30-day claim-handling deadline (a Slovak/Czech rule) now applies only where the chosen jurisdiction imposes it; for Germany and the generic EU it is omitted from the protocol, reminders, dashboard and customer e-mail.
- Internal: statutory texts moved into per-jurisdiction “legal packs” so further countries can be added without touching the rendering code. No database or settings migration; Slovak output is unchanged.
Screenshots
For developers
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FAQ
Sulado Odstúpenie a reklamácie for…: quick answers
Straight answers, pulled from live WordPress.org data.
Live data from WordPress.org · checked Oct 1, 2026
Is Sulado Odstúpenie a reklamácie… free?
Yes. Sulado Odstúpenie a reklamácie… is free to download and use from the official WordPress.org plugin directory.
Is Sulado Odstúpenie a reklamácie… safe to use in 2026?
Sulado Odstúpenie a reklamácie… works, but test it on a staging site before relying on it in 2026. It runs on 70+ sites and was last updated 3 months ago, and scores 53/100 on our health check.
How many websites use Sulado Odstúpenie a reklamácie…?
Sulado Odstúpenie a reklamácie… is active on 70+ WordPress websites and has been downloaded 589 times since it launched in June 2026. It was downloaded 124 times in the last 30 days.
Does Sulado Odstúpenie a reklamácie… work with WordPress 7.1?
Sulado Odstúpenie a reklamácie… is officially tested up to WordPress 7.0.6, while the latest release is 7.1.2. It may still work, but try it on a staging site first.
What PHP version does Sulado Odstúpenie a reklamácie… need?
Sulado Odstúpenie a reklamácie… requires PHP 7.4 or higher. Most hosts run PHP 8.x today, so it works on any modern WordPress hosting.
When was Sulado Odstúpenie a reklamácie… last updated?
The latest version, 0.12.1, was released on June 23, 2026 (3 months ago).
Who makes Sulado Odstúpenie a reklamácie…?
Sulado Odstúpenie a reklamácie… is developed and maintained by Tomáš Martinčok.
What are the best alternatives to Sulado Odstúpenie a reklamácie…?
The most popular alternatives to Sulado Odstúpenie a reklamácie… are EU Withdrawal and Legal Gua… (1K+ installs), EU Withdrawal Button for Wo… (500+ installs) and Bitron Right of Withdrawal (400+ installs).
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