Spotrebiteľské práva pre WooCommerce
Withdrawal-from-contract & complaint (reklamácia) forms for WooCommerce. EU Directive 2023/2673 + SK Act 108/2024 ready.
Safe pick
Yes — Spotrebiteľské práva pre WooCom… is a safe, well-maintained plugin to use in 2026. It runs on 300+ sites, is rated 5/5 and was last updated 27 minutes ago, and scores 80/100 on our health check.
- Actively developed — last update 27 minutes ago
- Tested with the latest WordPress (7.1)
- Momentum — downloads up 100.3% vs the previous 30 days
- Small user base (300+ active installs)
- Very few reviews so far
How does it stack up?
Side-by-side on installs, updates, ratings & support
Daily downloads
Download spikes usually follow a new release — each site that auto-updates counts as a download.
Rankings
Where Spotrebiteľské práva pre Wo… stands todayWordPress.org search rankings
Live position in the plugin search, top 100| Keyword | Position |
|---|---|
| consumer rights | #4 |
| eu directive | #11 |
| GDPR | >100 |
| withdrawal | #23 |
| woocommerce | >100 |
Version adoption
Share of active sites per release.
Rating breakdown
★★★★★★★★★★ 5 from 2 reviews
About Spotrebiteľské práva pre WooCommerce
From the official readme · v2.7.3Description
🇸🇰 Slovenský popis
Tento plugin pridáva do vášho WooCommerce e-shopu online formuláre na odstúpenie od zmluvy a reklamácie, plne v súlade s európskou Smernicou EÚ 2023/2673 a slovenským zákonom č. 108/2024 Z. z. o ochrane spotrebiteľa.
Pre koho je to určené:
Pre slovenských prevádzkovateľov WooCommerce e-shopov, ktorí potrebujú:
- Splniť zákonnú povinnosť podľa EÚ smernice 2023/2673 (účinná od 19. 6. 2026), ktorá vyžaduje aby každý e-shop mal funkciu „Odstúpiť od zmluvy tu” priamo na webe (nie len PDF na stiahnutie).
- Zjednodušiť proces reklamácií — zákazník vyplní reklamáciu online, nemusí tlačiť papierový formulár, môže priložiť fotografie vady.
- Mať poriadok v reklamáciách — všetky odoslané reklamácie sa zhromaždia v administračnom rozhraní, kde môžete vyplniť reklamačný protokol, sledovať stav a vytlačiť oficiálny dokument.
Hlavné funkcie:
- Odstúpenie od zmluvy — formulár cez shortcode
[withdrawal_form], tlačidlo „Odstúpiť od zmluvy tu” pri každej objednávke v Mojom účte, automatická kontrola 14-dňovej lehoty (po vypršaní sa tlačidlo skryje), HTML potvrdenie s presným dátumom a časom odoslania (zákonný dôkaz na trvalom nosiči). - Reklamácie — kompletný online reklamačný formulár cez shortcode
[complaint_form](alias[reklamacia]), všetky polia zo štandardného slovenského papierového formulára: meno/firma, telefón, e-mail, IBAN, výrobca, model, výrobné číslo, dátum predaja, číslo objednávky/faktúry, popis vady. Voliteľné nahrávanie fotografií vady (drag & drop, JPG/PNG/WEBP/HEIC, do 5 MB). - Reklamačný protokol — admin vyplní rozhodnutie (výmena/vrátenie ceny/zamietnutie), dátumy, IBAN na vrátenie. Vytlačiteľný A4 protokol (browser-natívne uloženie do PDF), pripravený na archiváciu.
- 30-dňová zákonná lehota — plugin posiela 5 dní pred uplynutím automatickú pripomienku adminovi (cez WP Cron). Žiadna pokuta od ÚZP za zameškané reklamácie.
- Údaje predávajúceho — vyplníte IČO, DIČ, IČ DPH a adresu raz, zobrazuje sa v hlavičke formulárov aj na tlačenom protokole. Berie sa primárne z WooCommerce → Nastavenia → Všeobecné, voliteľný override.
- Plne preložené do slovenčiny — formuláre aj admin rozhranie.
Čo plugin NEROBÍ:
- Automatické refundy ani zmenu stavu objednávky vo WooCommerce
- Generovanie dobropisov alebo vratových štítkov
- Napojenie na dopravcov
- Výnimky z práva na odstúpenie (digitálny obsah, hygienický tovar atď.)
Tieto kroky rieši prevádzkovateľ manuálne podľa svojich obchodných podmienok.
Inštalácia v 3 krokoch:
- Aktivujte plugin
- Vytvorte 2 stránky a vložte do nich shortcode
[withdrawal_form]a[complaint_form] - V Spotrebiteľské práva → Nastavenia zadajte URL týchto stránok + vyplňte IČO/DIČ ak ste firma
🇬🇧 English description
This plugin adds online forms for both withdrawal from contract and complaints (reklamácie) to your WooCommerce store, fully compliant with EU Directive 2023/2673 and Slovak Act No. 108/2024 Coll. on consumer protection.
Withdrawal from contract
- Shortcode
[withdrawal_form]— embeddable on any page - “Withdraw from contract here” button on every order in My Account (hides after 14 days)
- Automatic 14-day withdrawal-period check — visual and server-side blocking after expiry
- Automatic form pre-fill for logged-in customers
- Order ownership verification: e-mail or postcode for guest checkouts
- HTML confirmation e-mail with submission date and time (legal proof on a durable medium)
- HTML notification e-mail to the shop owner — supports multiple recipients (comma-separated)
- Rate limiting — max 10 attempts per hour per IP (admins bypass)
- Legally exact button wording per Articles 1 and 3 of the directive
Complaints (reklamácie)
- Shortcode
[complaint_form](alias[reklamacia]) - All fields matching the standard Slovak complaint form: buyer details, IBAN, brand, model, serial number, sale date, order number, invoice, defect description
- Brand and model are optional — focus is on the defect description
- Separate “Order number” field — auto-filled from order dropdown for logged-in customers, manual text input for guests
- Optional photo upload with drag & drop (up to 5 photos by default, configurable)
- Secure photo handling — real MIME-type verification (JPG, PNG, WEBP, HEIC), .htaccess protection, random filename hash, realpath safety check
- Auto-fill from order selection for logged-in customers (brand, model, sale date, order number, invoice number)
- Admin complaint list with filter (by status), search (name, e-mail, invoice, order number, ID) and pagination
- Admin “Reklamačný protokol” form — fill resolution (exchange / refund / rejected), expert assessment contact, dates
- Status pipeline: New → In progress → Resolved / Rejected (coloured badges)
- “Date resolved” is required when closing a complaint (auto-fills today if empty)
- Internal notes field (private) — visible only to admins, NOT included in print or customer e-mails
- Delete action with confirmation and disk cleanup of attached photos
- Optional status update e-mail to customer
- Printable A4 view — buyer-filled form + protocol on one page (browser-native print to PDF)
- Seller info settings — IČO, DIČ, IČ DPH, correspondence address (hybrid: WC Store Address + plugin overrides)
- WP Cron daily reminder e-mail to admin 5 days before the 30-day legal deadline expires (each complaint reminded only once)
- 30-day legal deadline reminder per Act No. 108/2024 Coll.
Common features
- Dedicated top-level admin menu “Spotrebiteľské práva” (Consumer Rights) with 3 clean submenus: Withdrawals from contract, Complaints, Settings
- Database log of all submissions (separate tables for withdrawals and complaints)
- Full multilingual support (EN, SK, CS, HU, DE, PL) — auto-detected from WordPress Site Language
- HPOS and legacy WooCommerce compatibility
- WordPress Privacy Policy integration in GDPR consent
- Automatic DB schema upgrades — new columns are added on plugin load if missing (no manual SQL needed)
WooCommerce compatibility
The plugin works with both order-storage systems:
- HPOS (High Performance Order Storage) — new
wc_orderstables, WooCommerce 7.1+ - Legacy — classic storage via WordPress posts/postmeta
Switching is fully automatic. HPOS compatibility is declared via FeaturesUtil — the plugin shows a green compatibility badge in WooCommerce > Settings > Advanced.
Legislation
The plugin is designed in compliance with:
- EU Directive 2023/2673 (effective 19 June 2026)
- Slovak Act No. 108/2024 Coll. on consumer protection (replaced Act No. 102/2014 Coll. effective 1 July 2024)
What the plugin does NOT do
- Exceptions from the right of withdrawal (digital content, hygiene goods, etc.)
- Automatic refunds or order status changes in WooCommerce
- Generating credit notes or return labels
- Carrier integration
These steps are handled by the shop owner manually according to their terms and conditions.
Usage
Withdrawal from contract:
- Create a page and insert the shortcode
[withdrawal_form] - In Consumer Rights → Settings, enter the URL of that page
- Add a link to that page in your site footer
Complaints (reklamácie):
- Create a separate page and insert the shortcode
[complaint_form] - In Consumer Rights → Settings, enter the URL of that page
- Fill in the Seller info section (IČO/DIČ if applicable) — these details appear on the printed protocol
Withdrawal link in WooCommerce emails (YayMail / email customizers):
Use the [withdrawal_link] shortcode inside any WooCommerce email template (YayMail, Kadence Emails, Email Customizer for WooCommerce, etc.) to insert a pre-filled link to the withdrawal form. The link automatically includes the correct order key so the customer lands on the form with their order pre-filled.
[withdrawal_link] — inserts a link with the default label "Withdraw from contract"
[withdrawal_link label="Cancel order"] — custom link text
[withdrawal_link label="Withdraw" class="btn btn-primary"] — with CSS class(es) on the `<a>` tag
The shortcode only works inside WooCommerce transactional emails (e.g. Order Completed). It reads the current order from the email context automatically. Outside of an email context it returns an empty string. The withdrawal form page URL must be configured in Consumer Rights → Settings.
Installation
- Upload the folder
odstupenie-od-zmluvyto/wp-content/plugins/ - Activate the plugin in WordPress → Plugins
- Go to Consumer Rights → Settings (top-level admin menu, shield icon) and fill in:
- Shop owner e-mail(s) — comma-separated for multiple recipients (for notifications)
- URL of the withdrawal form page
- URL of the complaint form page
- Seller info (IČO, DIČ, IČ DPH) if you are a business
- Contact info for fallback (optional)
- Create a page for withdrawal with the shortcode
[withdrawal_form] - Create a page for complaints with the shortcode
[complaint_form] - Enter both URLs in the plugin settings
Frequently asked questions
Where can I find the plugin in admin?
In a dedicated top-level menu “Spotrebiteľské práva” (Consumer Rights) with a shield icon, located right below WooCommerce. It has 3 submenus: Withdrawals from contract, Complaints (reklamácie), and Settings.
Where can I find all submitted requests?
In the admin: Consumer Rights → Withdrawals from contract for withdrawals, or Consumer Rights → Complaints for complaints (reklamácie).
Is the plugin compatible with HPOS (High Performance Order Storage)?
Yes. The plugin is fully compatible with both HPOS and legacy WooCommerce. Switching is automatic — no configuration required. HPOS compatibility is declared via FeaturesUtil and shown as a green badge in WooCommerce > Settings > Advanced.
What languages does the plugin support?
English (en_US), Slovak (sk_SK), Czech (cs_CZ), Hungarian (hu_HU), German (de_DE), Polish (pl_PL). The language is auto-detected from your WordPress Site Language setting (Settings → General).
Can I send notifications to multiple e-mail addresses?
Yes. In Consumer Rights → Settings, enter multiple addresses in the “Shop owner e-mail(s)” field, separated by commas (e.g. owner@shop.com, support@shop.com). Invalid e-mails are silently ignored.
Will the plugin slow down my site?
No. The plugin uses object caching (wp_cache_*) for admin list queries, rate-limiting via WP transients, and only loads its JS/CSS on pages where the shortcode is used. HPOS-native queries are used when HPOS is enabled.
Is the plugin compliant with EU Directive 2023/2673?
Yes. The entry button uses the exact wording from Article 1, the form submit button uses the exact wording from Article 3, and the customer receives a confirmation e-mail with date and time of submission per Article 4 (durable medium).
Where does the “Withdraw from contract here” button appear?
On every order in My Account > Orders, provided the 14-day period has not expired. After the period, the button is hidden automatically. The URL of the form page must be set in plugin settings.
Can I add a withdrawal link directly inside a WooCommerce order e-mail?
Yes. Place the [withdrawal_link] shortcode in any WooCommerce email template using an email customizer plugin (YayMail, Kadence Emails, Email Customizer for WooCommerce, etc.). The shortcode reads the current order from the email context and outputs an link that pre-fills the withdrawal form for that specific order. Attributes: label (link text, default “Withdraw from contract”) and class (CSS class on the link). The withdrawal form page URL must be set in Consumer Rights → Settings for the shortcode to work.
How does the 14-day deadline check work?
The period is counted from the delivery date (order status “Completed” / date_completed). If the order is not completed yet, the creation date is used. The form shows a coloured banner with days remaining. After expiry, the form is blocked both visually and on the server.
What if a guest customer changed their e-mail and no longer has access to it?
The plugin supports fallback verification by billing postcode. The customer enters the order number plus postcode — the system verifies the order without the original e-mail. If they don’t know the postcode either, they must contact the shop owner directly (the contact is configurable in admin).
Do complaints (reklamácie) have a 14-day deadline like withdrawals?
No. Complaints (defective product claims) are governed by the warranty period, not the 14-day withdrawal period. The plugin tracks the 30-day legal deadline within which the shop owner must respond per Act No. 108/2024 Coll. A reminder e-mail is sent to the admin 5 days before the deadline expires.
How does the customer submit a complaint?
By filling in the form on the page where you placed the [complaint_form] shortcode. Logged-in customers can pick the order from a dropdown (auto-fills brand, model, sale date, order number, invoice). Guests fill all fields manually. Photos of the defect are optional.
Are the manufacturer and product model required fields?
No. Brand and model are optional — some products (e.g. custom prints) do not have a clear manufacturer label. The mandatory fields are: name, phone, e-mail, IBAN, sale date, invoice number, defect description, and GDPR consent.
How do I process a complaint as a shop owner?
Open Consumer Rights → Complaints, click the complaint, and fill in the Reklamačný protokol (Part 2) on the right side: date received, date resolved, resolution (exchange / refund / rejected), and any extra details. Save the protocol. Optionally send a status update e-mail to the customer.
Where are uploaded complaint photos stored?
In /wp-content/uploads/oodz-reklamacie/YYYY/MM/. The folder is protected against PHP execution via .htaccess and filenames have a random hash prefix to prevent URL guessing.
How do I configure photo upload limits?
In Consumer Rights → Settings → Complaints: set max number of photos per complaint (0 = disable upload entirely) and max size per photo in MB. Defaults are 5 and 5 MB respectively. The plugin verifies real MIME types (JPG, PNG, WEBP, HEIC) — not just file extensions.
Can I print the complaint protocol as a PDF?
Yes. Open the complaint detail page and click 🖨 Print protocol. A printable A4 view opens with Part 1 (buyer-filled form), Part 2 (Reklamačný protokol), legal text (12-month rule, expert assessment, 14-day reimbursement), and signature areas. Use your browser’s Ctrl+P → “Save as PDF” — no third-party PDF library bundled.
Can I take internal notes that the customer does not see?
Yes. The complaint detail page has an Internal notes field with a yellow “PRIVATE” badge. Notes are visible only to admins and are NOT included in the printed protocol, customer e-mails, or status update e-mails.
Can I delete a complaint?
Yes. Both the complaint list (🗑 row action) and the detail page (red “🗑 Delete” button in the title bar) offer a delete action. A confirmation dialog is shown. Deletion is permanent and removes both the DB record and all attached photo files from disk.
Changelog
Adds data retention auto-delete, GDPR personal data export/erase tools, link from complaints to matching WooCommerce orders, a meta box on the WC order edit page showing complaints for that order, and a dashboard widget with quick stats and links.
2.7.3
- Fix: Plugin translations were broken (displayed in English) due to a corrupted .mo binary file generated during the 2.7.0 language file update. The binary offset table in the generated .mo was incorrect, causing WordPress to read from wrong file positions and load no translations. Regenerated all locale .mo files with correct offsets.
2.7.2
- Fix: Plugin displayed in English despite the site language being set to Slovak (or another language). Two root causes fixed: (1) load_plugin_textdomain() uses determine_locale() internally which returns the logged-in admin user’s profile language instead of the site language — replaced with get_locale() (always returns site language). (2) load_plugin_textdomain() path resolution can fail on some hosting setups — replaced with a direct load_textdomain() call using the plugin’s absolute OODZ_DIR path.
2.7.1
- Fix: Plugin admin showed in English despite Slovak (or other language) being set in the WordPress user profile. Root cause: WordPress 6.1+ JIT textdomain loading marks the domain as loaded (with empty translations) before our init hook runs — on admin pages the ‘wp’ hook never fires so there was no second chance to reload. Fixed by calling unload_textdomain() unconditionally at the start of load_textdomain().
2.7.0
- New: Google reCAPTCHA v3 integration for spam protection. Enable in Consumer Rights → Settings → Anti-spam. Requires a free Site key + Secret key from the Google reCAPTCHA console. Can be enabled independently for the complaint form and/or the withdrawal form.
- Aktualizovana kompatibilita s WordPress 7.1 a WooCommerce 11.1 (HPOS, block checkout).
2.6.4
- Fix: Admin notification emails were always sent to the WordPress admin email instead of the address configured in plugin Settings. Root cause: the “Shop owner e-mail(s)” input field was pre-filled with the WP admin email as its default value — saving the settings page without changing it stored the admin email as the recipient. Fixed: field now shows the admin email only as a greyed-out placeholder.
- Fix: Secondary cause of the same bug: wrong array_merge order in WC_Email form fields could cause the parent’s admin_email default to override our blank default.
- Fix: Withdrawal form rendered in English on sites using Polylang. Two-part fix: (1) load_textdomain moved from init priority 10 to priority 50; (2) added a second reload on the wp hook for old Polylang (≤ 2.x) and WordPress 5.8 which determines the frontend language only after parse_query.
2.6.1
- Fix: IBAN field in the withdrawal form now correctly respects the “IBAN field” setting (Required / Optional / Hidden). Previously it was always required regardless of the setting.
- New: Separate “IBAN field” setting for the withdrawal form (Consumer Rights → Settings → Withdrawal form). Previously the withdrawal form shared the setting with the complaint form.
- Docs: Added
[withdrawal_link]shortcode documentation to the readme (Usage section and FAQ).
Screenshots
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FAQ
Spotrebiteľské práva pre WooCommerce: quick answers
Straight answers, pulled from live WordPress.org data.
Live data from WordPress.org · checked Oct 1, 2026
Is Spotrebiteľské práva pre WooCom… free?
Yes. Spotrebiteľské práva pre WooCom… is free to download and use from the official WordPress.org plugin directory.
Is Spotrebiteľské práva pre WooCom… safe to use in 2026?
Yes — Spotrebiteľské práva pre WooCom… is a safe, well-maintained plugin to use in 2026. It runs on 300+ sites, is rated 5/5 and was last updated 27 minutes ago, and scores 80/100 on our health check.
How many websites use Spotrebiteľské práva pre WooCom…?
Spotrebiteľské práva pre WooCom… is active on 300+ WordPress websites and has been downloaded 2,733 times since it launched in May 2026. It was downloaded 605 times in the last 30 days.
Does Spotrebiteľské práva pre WooCom… work with WordPress 7.1?
Yes. The developer has tested Spotrebiteľské práva pre WooCom… up to WordPress 7.1.2, the latest release. It requires WordPress 6.5 or newer.
What PHP version does Spotrebiteľské práva pre WooCom… need?
Spotrebiteľské práva pre WooCom… requires PHP 7.4 or higher. Most hosts run PHP 8.x today, so it works on any modern WordPress hosting.
When was Spotrebiteľské práva pre WooCom… last updated?
The latest version, 2.7.3, was released on October 1, 2026 (27 minutes ago).
Who makes Spotrebiteľské práva pre WooCom…?
Spotrebiteľské práva pre WooCom… is developed and maintained by onlinefotka.
What are the best alternatives to Spotrebiteľské práva pre WooCom…?
The most popular alternatives to Spotrebiteľské práva pre WooCom… are EU Withdrawal and Legal Gua… (1K+ installs), EU Withdrawal Button for Wo… (500+ installs) and Bitron Right of Withdrawal (400+ installs).
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