Papaya Assist – AI Chatbot for WordPress (RAG Knowledge Base Support)

Papaya Assist is an AI chatbot plugin for WordPress that turns your website into a smart support system powered by Retrieval-Augmented Generation (RAG).

Instead of generic AI answers, the chatbot responds using your own content — including FAQs, product documentation, help articles, policies, and manuals. This makes it ideal for customer support, knowledge bases, SaaS onboarding, and eCommerce support automation.

With Papaya Assist, you can deploy a fully functional AI support chatbot in minutes — no coding, no training models, and no complex setup required.

The chatbot appears as a floating chat widget on every page of your WordPress site and works seamlessly on desktop and mobile.

Key Features:

• AI chatbot for WordPress powered by OpenAI and RAG
• Upload documents (PDF, DOCX, TXT) to build your knowledge base
• Automatic AI customer support based on your website content
• One-click setup from WordPress admin (no external setup required)
• Fully customizable chat widget (colors, title, branding)
• Real-time streaming AI responses for natural conversation experience
• Secure document processing with vector search (Pinecone)
• Mobile-friendly chat widget with fullscreen mobile mode
• Lightweight frontend — no heavy CSS or JS libraries
• Works with most WordPress themes and caching plugins

How It Works:

1. Install and activate Papaya Assist
2. Sign up or log in from your WordPress dashboard
3. Upload your documents (FAQ, guides, manuals, policies)
4. Click “Process Documents” to build your AI knowledge base
5. The chatbot automatically answers visitor questions using your content

Third-Party Services

This plugin uses external services provided by Papaya Assist to deliver AI chatbot functionality. No data is sent to third-party services until you activate the plugin and connect an account.

Papaya Assist Admin API

• URL: https://34i2s32sx774dqpo6wssfi2jzy0ycwmw.lambda-url.us-east-1.on.aws
• Purpose: Account login, authentication, document upload, ingestion, usage tracking, and account management
• Data sent: email, API key, tenant ID, file metadata, and passwords (secure HTTPS)

Papaya Assist Chat API

• URL: https://iirqt9b6h3.execute-api.us-east-1.amazonaws.com/Prod/chat
• Purpose: Non-streaming chatbot responses
• Data sent: visitor messages, conversation history (last 10 messages), tenant ID

Papaya Assist Streaming API

• URL: https://dd63bb6z7j4r7pyiwvi5sqmhcq0gsgyz.lambda-url.us-east-1.on.aws/
• Purpose: Real-time streaming AI chat responses (default mode)
• Data sent: visitor messages, conversation history (last 10 messages), tenant ID

Papaya Assist Authentication

• URL: https://weng.ca/auth/chatbot/
• Purpose: Sign up / login for plugin activation
• Data sent: tenant ID (URL parameter only)

Amazon S3 (Document Storage)

• Purpose: Secure document storage for uploaded knowledge base files
• Data sent: full document contents via presigned upload URLs

OpenAI API

• URL: https://api.openai.com
• Purpose: AI response generation and document embedding (RAG processing)
• Data sent: user queries, conversation context, and document content
• Terms: https://openai.com/terms/
• Privacy: https://openai.com/privacy/

Pinecone Vector Database

• URL: https://pinecone.io
• Purpose: Stores embeddings for document-based semantic search (RAG retrieval)
• Data sent: vector embeddings generated from uploaded documents
• Terms: https://www.pinecone.io/terms/
• Privacy: https://www.pinecone.io/privacy/

All services are hosted on AWS (us-east-1). By activating this plugin and creating an account, you agree to Papaya Assist Terms and Privacy Policy:
https://weng.ca/terms
https://weng.ca/privacy