LiveHelpNow Help Desk
LiveHelpNow Help desk embed plugin facilitates real time interactions between your website visitors and your customer service via multiple channels.
Consider an alternative
LiveHelpNow Help Desk shows warning signs in 2026 — compare the alternatives below before installing. It runs on 60+ sites and was last updated 5 years ago, and scores 25/100 on our health check.
- Small user base (60+ active installs)
- Very few reviews so far
- No update in 4 years
- Only tested up to WordPress 5.8 (latest is 7.1)
How does it stack up?
Side-by-side on installs, updates, ratings & support
Daily downloads
Download spikes usually follow a new release — each site that auto-updates counts as a download.
Rankings
Where LiveHelpNow Help Desk stands todayWordPress.org search rankings
Live position in the plugin search, top 100| Keyword | Position |
|---|---|
| live chat | >100 |
| live chat plugin | >100 |
| live chat software | >100 |
| live chat system | >100 |
| live chat widget | >100 |
Version adoption
Share of active sites per release.
About LiveHelpNow Help Desk
From the official readme · v0.2.0Description
LiveHelpNow help desk system provides the ultimate way to communicate with your website visitors and customers. Engage real-time the second a visitor visits a critical page of your website. Allow your customers to communicate with you directly on your website, via live chat, SMS/Text, Facebook, Twitter or Email. With LiveHelpNow, you may interact with your customers however which way they prefer, from one easy-to-use platform. This plugin adds the necessary script to your site that enables the live chat functionality.
Benefits for merchants
Omni-channel customer support platform, offering 360 degrees of customer service for your customers to be able to contact your company on the channel they prefer! Whether it is live chat, SMS, email, Facebook or Twitter. All customer inquiries are captured and organized by conversations and all in real time.
Benefits for customers
Real time communication enablement over Chat, SMS, Email, Facebook and Twitter from within one easy to use platform
Product features
- Here are just some of the features that differentiate LiveHelpNow from other help desk platforms:
- Accept chat over SMS (customers can text for support!)
- Secure forms (transmit highly confidential information such as credit cards, PHI info, order info) right within chat or email!
- Integrated Chat, SMS, Facebook, Twitter, Email, Call and Knowledge management (provide customers with all channels of support from one system)!
- Dedicated US-based 24/7 support
- Real-time agent monitoring
- Financial grade security
- Instant language translation
- Social media integration
- Support unlimited brands
- Integrated customer surveys
- Integrates with any CRM
- Targeted customer engagement
- Customer satisfaction scorecard
- Exportable dynamic enterprise level reports
- Skill based routing and queuing
- Agent permissions and restrictions
- Whisper technology
- File transfer
- Automated tagging
- Chat sentiment analysis
- Please attend live demo of LiveHelpNow to learn more.
Pricing and plans
Please visit pricing page and start 30 day free trial here
Installation
- Upload the entire
livehelpnow-helpdeskfolder to the/wp-content/plugins/directory, or install plugin from admin panel - Activate the plugin through the ‘Plugins’ menu in WordPress
- Authenticate livehelpnow account in plugin settings (you can get an account on (https://www.livehelpnow.net/))
- Sample Chat should be installed by default and enabled on every page
- More options are available in plugin’s settings and on chat edit page
- You can enable / disable chat for specific pages on page edit screen (side meta boxes)
Frequently asked questions
Is the plugin free?
Plugin is free to install but requires active LiveHelpNow help desk subscription (https://www.livehelpnow.net/pricing)
How much does LiveHelpNow subscription cost?
$21 per month
Is the plugin customizable?
The widget embed is completely customizable with any colors and any language
Is support available for the plugin?
Yes we provide 24×7 support. Visit (http://help.livehelpnow.net/) , email help@livehelpnow.com or call/text 877-548-3001
Changelog
0.2.0
- Updated “Tested up to section”
0.1.9
- Fixed PHP notices about “Undefined property”
0.1.8
- Changed widget options API endpoint.
- Additional layer of error handling implemented.
0.1.7
- Fixed problem WordPress bug, not allowing template tags in side metabox, causing interference with global object ID.
0.1.6
- Fixed problem with not saving option when checkbox is not selected
0.1.5
- Fixed problem with authentication notice after activation
- Fixed problem with displaying both display and hide chat options on page edit screen
- Added php required version check (PHP 5.4)
Screenshots
For developers
Is this your plugin? Show off the numbers.
Add a live badge to your site, docs or GitHub README. It updates on its own — no account needed.
Best LiveHelpNow Help Desk alternatives
All live chat plugins →
FAQ
LiveHelpNow Help Desk: quick answers
Straight answers, pulled from live WordPress.org data.
Live data from WordPress.org · checked Oct 8, 2026
Is LiveHelpNow Help Desk free?
Yes. LiveHelpNow Help Desk is free to download and use from the official WordPress.org plugin directory.
Is LiveHelpNow Help Desk safe to use in 2026?
LiveHelpNow Help Desk shows warning signs in 2026 — compare the alternatives below before installing. It runs on 60+ sites and was last updated 5 years ago, and scores 25/100 on our health check.
How many websites use LiveHelpNow Help Desk?
LiveHelpNow Help Desk is active on 60+ WordPress websites and has been downloaded 3,600 times since it launched in January 2018. It was downloaded 435 times in the last 30 days.
Does LiveHelpNow Help Desk work with WordPress 7.1?
LiveHelpNow Help Desk is officially tested up to WordPress 5.8.18, while the latest release is 7.1.3. It may still work, but try it on a staging site first.
What PHP version does LiveHelpNow Help Desk need?
LiveHelpNow Help Desk requires PHP 5.4 or higher. Most hosts run PHP 8.x today, so it works on any modern WordPress hosting.
When was LiveHelpNow Help Desk last updated?
The latest version, 0.2.0, was released on December 10, 2021 (5 years ago).
Who makes LiveHelpNow Help Desk?
LiveHelpNow Help Desk is developed and maintained by livehelpnow.
What are the best alternatives to LiveHelpNow Help Desk?
The most popular alternatives to LiveHelpNow Help Desk are HubSpot All-In-One Marketing (200K+ installs), 3CX Free Live Chat, Calls &… (100K+ installs) and WPZOOM Connect: AI Chat, Cl… (90K+ installs).
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