Chat Assist for WooCommerce
AI-powered chatbot plugin for WooCommerce with text and voice chat. Free rules-based chat included, premium AI features available.
Solid choice
Chat Assist for WooCommerce is a solid plugin choice in 2026, with a few things worth checking first. It runs on 10+ sites, is rated 5/5 and was last updated 2 weeks ago, and scores 68/100 on our health check.
- Actively developed — last update 2 weeks ago
- Small user base (10+ active installs)
- Very few reviews so far
How does it stack up?
Side-by-side on installs, updates, ratings & support
Daily downloads
Download spikes usually follow a new release — each site that auto-updates counts as a download.
Rankings
Where Chat Assist for WooCommerce stands todayWordPress.org search rankings
Live position in the plugin search, top 100| Keyword | Position |
|---|---|
| AI | >100 |
| chat | >100 |
| support | >100 |
| voice | >100 |
| woocommerce | >100 |
Version adoption
Share of active sites per release.
Rating breakdown
★★★★★★★★★★ 5 from 2 reviews
About Chat Assist for WooCommerce
From the official readme · v1.0.2Description
Chat Assist for WooCommerce is an AI-powered chatbot plugin that lets your customers ask questions, find products, and get instant answers – by text or by voice. It works right inside your store, so shoppers never have to leave the page.
The free version runs entirely on your server with no signup and no external services. Premium plans add AI-powered conversations, voice chat in multiple languages, and more.
Free Features (No signup required):
- Smart product search and recommendations
- Product comparison (price, stock, features side by side)
- Order tracking (customers enter order number + email)
- Answers about shipping, returns, and payment policies
- Custom FAQ support – add your own questions and answers
- Quick reply buttons (customizable per language)
- Lead capture – collect visitor emails (optional)
- Cart recovery reminder for abandoned items
- Discount and sale product display
- Category browsing
- Multilingual widget interface
- Runs entirely on your server – no external services needed
Premium Features (Subscription via qonvor.com):
- AI-powered natural language understanding in multiple languages
- Voice chat in real-time with a natural-sounding voice
- Train your Chat Assistant with knowledge base uploads (PDF/CSV)
- Analytics dashboard showing conversations, usage trends, and popular topics
- Agent handoff with email notification when a human is needed
- Shop awareness – your assistant knows the cart, products, policies, stock, and shipping
- Smart fallback – automatically switches to free chat when AI is unavailable, recovers silently
- Starter: 100 min/mo, 60s sessions, text only
- Business: 200 min/mo, 120s sessions, text + voice
- Pro: 500 min/mo, 180s sessions, text + voice, all languages
External Services
Free mode does not connect to any external service. All chat processing happens locally on your WordPress server.
Premium mode connects to the Qonvor backend to provide AI-powered text and voice chat features. When premium mode is enabled, the following data is transmitted to the Qonvor API:
- The current page URL (query strings are stripped)
- Product and cart context from WooCommerce (names, prices, stock status)
- Chat messages entered by the visitor
- Audio data when voice chat is active
This data is processed in accordance with Qonvor’s privacy policy and terms of service:
No data is sent to Qonvor unless you explicitly configure the backend connection in the plugin settings.
Installation
- Upload the plugin files to
/wp-content/plugins/chat-assist-for-woocommerce/ - Activate the plugin through the ‘Plugins’ screen in WordPress
- Go to Chat Assist in the admin menu to configure the widget
- Use the Gutenberg block, shortcode
[chafwc_chat], or enable auto-inject
Frequently asked questions
Does this plugin require WooCommerce?
Yes, Chat Assist for WooCommerce requires WooCommerce 7.0 or later to be installed and activated.
Can I use this without signing up?
Yes. The free rules-based chat works without any external service. Just install and configure.
How do I enable AI features?
AI features require a subscription. Visit qonvor.com to sign up, then enter your Backend URL and Site Token in the plugin settings under Backend Connection.
What languages are supported?
The free chat uses your site’s language. AI text and voice support English on the Starter plan, EN/DE/FR/ES on Business, and EN/DE/FR/ES/IT/NL/JA on Pro.
Does this plugin collect personal data?
In free mode, no data leaves your server. In premium mode, visitor chat messages and page context are sent to the Qonvor API for AI processing. Visitor IP addresses are hashed before transmission and never stored in raw form. See the External Services section for full details.
What happens when AI minutes run out?
The widget automatically falls back to free rules-based chat. The voice tab is hidden and a brief message is shown. The widget silently retries AI every 60 seconds and restores full functionality when AI becomes available again.
Can customers track their orders in the chat?
Yes. Customers can ask about their order or click “Track my order”. The chat shows an inline form for order number and billing email, then displays an order card with status, items, and tracking info.
Is this an alternative to Tidio or LiveChat?
Chat Assist is built specifically for WooCommerce, not a generic chat tool. It includes voice chat, order tracking, product search, and AI-powered responses designed around your store data. The free version runs entirely on your server with no external dependencies.
Changelog
Recommended security update for shopper product context.
1.0.2
- Prevent shopper-supplied product context from exposing non-published products.
1.0.1
- Prevent public product-detail requests from exposing non-published products.
1.0.0
- Initial release
Screenshots
For developers
Is this your plugin? Show off the numbers.
Add a live badge to your site, docs or GitHub README. It updates on its own — no account needed.
Best Chat Assist for WooCommerce alternatives
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FAQ
Chat Assist for WooCommerce: quick answers
Straight answers, pulled from live WordPress.org data.
Live data from WordPress.org · checked Oct 3, 2026
Is Chat Assist for WooCommerce free?
Yes. Chat Assist for WooCommerce is free to download and use from the official WordPress.org plugin directory.
Is Chat Assist for WooCommerce safe to use in 2026?
Chat Assist for WooCommerce is a solid plugin choice in 2026, with a few things worth checking first. It runs on 10+ sites, is rated 5/5 and was last updated 2 weeks ago, and scores 68/100 on our health check.
How many websites use Chat Assist for WooCommerce?
Chat Assist for WooCommerce is active on 10+ WordPress websites and has been downloaded 1,282 times since it launched in April 2026. It was downloaded 307 times in the last 30 days.
Does Chat Assist for WooCommerce work with WordPress 7.1?
Chat Assist for WooCommerce is officially tested up to WordPress 7.0.6, while the latest release is 7.1.2. It may still work, but try it on a staging site first.
What PHP version does Chat Assist for WooCommerce need?
Chat Assist for WooCommerce requires PHP 7.4 or higher. Most hosts run PHP 8.x today, so it works on any modern WordPress hosting.
When was Chat Assist for WooCommerce last updated?
The latest version, 1.0.2, was released on September 22, 2026 (2 weeks ago).
Who makes Chat Assist for WooCommerce?
Chat Assist for WooCommerce is developed and maintained by spacelabapps.
What are the best alternatives to Chat Assist for WooCommerce?
The most popular alternatives to Chat Assist for WooCommerce are Elementor Website Builder (10M+ installs), All in One SEO (2M+ installs) and AI Agent by SiteGround (1M+ installs).
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