Simple Support Tickets
A simple support ticket system allowing users to submit tickets from the front end and admins to respond from the backend.
Use with caution
Simple Support Tickets works, but test it on a staging site before relying on it in 2026. Was last updated 5 months ago, and scores 42/100 on our health check.
- Small user base (<10 active installs)
- Very few reviews so far
- Only tested up to WordPress 6.8 (latest is 7.1)
How does it stack up?
Side-by-side on installs, updates, ratings & support
Daily downloads
Download spikes usually follow a new release — each site that auto-updates counts as a download.
Rankings
Where Simple Support Tickets stands todayWordPress.org search rankings
Live position in the plugin search, top 100| Keyword | Position |
|---|---|
| customer support | >100 |
| helpdesk | >100 |
| Support Ticket | >100 |
| ticket system | >100 |
About Simple Support Tickets
From the official readme · v1.2Description
-
Support Tickets
Users can submit support tickets from the front end. Admins manage and reply from the backend. -
Email notifications
Automatic email notifications are sent when tickets are created or replied to. -
Restricted access
Users see only their own tickets. Admins see all tickets. -
Multiple categories
Tickets can be categorised as Disputed, Support, or Other. -
Live Chat
Admins can use the Live Chat panel for real-time replies on a ticket.
Installation
- Upload the plugin folder to
wp-content/plugins/ - Activate through the Plugins menu in WordPress.
- Go to Support Tickets → Settings in the admin menu.
- Create three pages with the following shortcodes and select them in Settings:
- [sst_add_support_ticket] — ticket submission form
- [sst_list_support_ticket] — list of user’s tickets
- [sst_ticket_details] — individual ticket detail
Changelog
1.1.0
- Renamed plugin to Simple Support Tickets
- Fixed: XSS via JavaScript injection of ticket_id parameter
- Fixed: Stored XSS — replaced html_entity_decode with wp_kses_post
- Fixed: SQL syntax error (duplicate AND) in front-end close-ticket query
- Fixed: wp_users join used wrong column u.id → u.ID
- Fixed: insert_id captured immediately after INSERT for correct ticket ID in emails
- Fixed: meta http-equiv redirect inside ob_start replaced with wp_redirect + exit
- Fixed: $_REQUEST replaced with $_POST in all POST handlers
- Fixed: description column changed from varchar(100) to text
- Fixed: esc_attr replaced with wp_kses_post for message HTML output
- Fixed: wp_kses_post used for TinyMCE message/description fields instead of sanitize_text_field
- Fixed: Capability checks added throughout (manage_options)
- Fixed: Added ABSPATH guards to all PHP files
- Added: Basic pagination on ticket list (20 per page)
- Removed: Dead commented-out socket.io code
- Removed: Hardcoded contact email from UI
1.0.0
- First release
For developers
Is this your plugin? Show off the numbers.
Add a live badge to your site, docs or GitHub README. It updates on its own — no account needed.
Best Simple Support Tickets alternatives
All customer support plugins →
FAQ
Simple Support Tickets: quick answers
Straight answers, pulled from live WordPress.org data.
Live data from WordPress.org · checked Oct 6, 2026
Is Simple Support Tickets free?
Yes. Simple Support Tickets is free to download and use from the official WordPress.org plugin directory.
Is Simple Support Tickets safe to use in 2026?
Simple Support Tickets works, but test it on a staging site before relying on it in 2026. Was last updated 5 months ago, and scores 42/100 on our health check.
How many websites use Simple Support Tickets?
Simple Support Tickets is active on <10 WordPress websites and has been downloaded 1,501 times since it launched in September 2021. It was downloaded 84 times in the last 30 days.
Does Simple Support Tickets work with WordPress 7.1?
Simple Support Tickets is officially tested up to WordPress 6.8.11, while the latest release is 7.1.3. It may still work, but try it on a staging site first.
What PHP version does Simple Support Tickets need?
Simple Support Tickets requires PHP 7.4 or higher. Most hosts run PHP 8.x today, so it works on any modern WordPress hosting.
When was Simple Support Tickets last updated?
The latest version, 1.2, was released on May 10, 2026 (5 months ago).
Who makes Simple Support Tickets?
Simple Support Tickets is developed and maintained by susheelhbti.
What are the best alternatives to Simple Support Tickets?
The most popular alternatives to Simple Support Tickets are Chatway Live Chat (30K+ installs), LiveChat (10K+ installs) and Zendesk Chat (10K+ installs).
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