Head-to-head · October 2026
Simple Support Tickets vs Chatway Live Chat
Chatway Live Chat comes out ahead, winning 6 of 7 head-to-head checks against Simple Support Tickets.
Simple Support Tickets
Support Tickets Users can submit support tickets from the front end. Admins manage and reply from the backend.
Chatway Live Chat
Live chat with your WordPress website visitors. Provide customer support using the Chatway AI chatbot and…
| Metric | Simple Support Tickets | Chatway Live Chat |
|---|---|---|
| Active installs | <10 | 30K+ |
| Downloads (30 days) | 84 | 7.2K |
| Download trend | +31.3% | -21.8% |
| Rating | — | 5/5 |
| Reviews | 0 | 762 |
| Health score | 42/100 | 95/100 |
| Last updated | 5 months ago | 19 hours ago |
| Tested up to | WP 6.8.11 | WP 7.1.3 |
| Support resolved | — | 100% |
| Requires PHP | 7.4+ | Any |
| First released | Sep 2021 | Nov 2023 |
Daily downloads, last 90 days
Simple Support TicketsChatway Live Chat
Choose Simple Support Tickets if…
You care most about download trend.
- Small user base (<10 active installs)
- Very few reviews so far
- Only tested up to WordPress 6.8 (latest is 7.1)
Choose Chatway Live Chat if…
You care most about active installs, downloads (30 days) and reviews.
- Proven at scale on 30K+ active sites
- Loved by users — 5/5 from 762 reviews
- Actively developed — last update 19 hours ago
- Tested with the latest WordPress (7.1)
- Responsive support — 100% of recent threads resolved
Both compete in: customer support
FAQ
Simple Support Tickets vs Chatway Live Chat: quick answers
Straight answers, pulled from live WordPress.org data.
Live data from WordPress.org · checked Oct 8, 2026
Which is better, Simple Support Tickets or Chatway Live Chat?
Chatway Live Chat comes out ahead, winning 6 of 7 head-to-head checks against Simple Support Tickets. Choose Simple Support Tickets if you care most about download trend. Choose Chatway Live Chat if you care most about active installs, downloads (30 days) and reviews.
Is Simple Support Tickets more popular than Chatway Live Chat?
Chatway Live Chat is the more popular of the two with 30K+ active installs, compared with <10 for Simple Support Tickets.
Can I use Simple Support Tickets and Chatway Live Chat together?
Both plugins cover customer support, so most sites only need one. Running two plugins that do the same job can cause conflicts and slow your site down — pick the one that fits best and remove the other.
Are Simple Support Tickets and Chatway Live Chat free?
Yes. Both are free to download from the official WordPress.org plugin directory. Either may also offer paid upgrades from its developer.
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