Head-to-head · October 2026
Simple Support Tickets vs Zendesk Chat
Zendesk Chat comes out ahead, winning 4 of 6 head-to-head checks against Simple Support Tickets.
Simple Support Tickets
Support Tickets Users can submit support tickets from the front end. Admins manage and reply from the backend.
Zendesk Chat
Did you know that 83% of consumers need some kind of customer support when making an online purchase? And 45%…
| Metric | Simple Support Tickets | Zendesk Chat |
|---|---|---|
| Active installs | <10 | 10K+ |
| Downloads (30 days) | 84 | 851 |
| Download trend | +23.5% | +35.3% |
| Rating | — | 4/5 |
| Reviews | 0 | 27 |
| Health score | 42/100 | 42/100 |
| Last updated | 5 months ago | 6 years ago |
| Tested up to | WP 6.8.11 | WP 5.5.23 |
| Support resolved | — | — |
| Requires PHP | 7.4+ | Any |
| First released | Sep 2021 | Jan 2010 |
Daily downloads, last 90 days
Simple Support TicketsZendesk Chat
Choose Simple Support Tickets if…
You care most about last updated and tested up to.
- Small user base (<10 active installs)
- Very few reviews so far
- Only tested up to WordPress 6.8 (latest is 7.1)
Choose Zendesk Chat if…
You care most about active installs, downloads (30 days) and download trend.
- Proven at scale on 10K+ active sites
- Momentum — downloads up 35.3% vs the previous 30 days
- No update in 6 years
- Only tested up to WordPress 5.5 (latest is 7.1)
Both compete in: customer support
FAQ
Simple Support Tickets vs Zendesk Chat: quick answers
Straight answers, pulled from live WordPress.org data.
Live data from WordPress.org · checked Oct 6, 2026
Which is better, Simple Support Tickets or Zendesk Chat?
Zendesk Chat comes out ahead, winning 4 of 6 head-to-head checks against Simple Support Tickets. Choose Simple Support Tickets if you care most about last updated and tested up to. Choose Zendesk Chat if you care most about active installs, downloads (30 days) and download trend.
Is Simple Support Tickets more popular than Zendesk Chat?
Zendesk Chat is the more popular of the two with 10K+ active installs, compared with <10 for Simple Support Tickets.
Can I use Simple Support Tickets and Zendesk Chat together?
Both plugins cover customer support, so most sites only need one. Running two plugins that do the same job can cause conflicts and slow your site down — pick the one that fits best and remove the other.
Are Simple Support Tickets and Zendesk Chat free?
Yes. Both are free to download from the official WordPress.org plugin directory. Either may also offer paid upgrades from its developer.
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