Head-to-head · October 2026
Chatrix vs Tidio
Tidio comes out ahead, winning 6 of 7 head-to-head checks against Chatrix.
Chatrix
Easily add a Matrix client to WordPress pages, either through the Block Editor, or as a popup.
Tidio – Live Chat & AI Chatbots
🟦 Tidio – Live Chat for WordPress with AI Chatbots, Customer Support & Sales Tools
| Metric | Chatrix | Tidio |
|---|---|---|
| Active installs | 30+ | 70K+ |
| Downloads (30 days) | 149 | 22.4K |
| Download trend | +56.8% | -47.4% |
| Rating | 3/5 | 4.8/5 |
| Reviews | 1 | 395 |
| Health score | 34/100 | 90/100 |
| Last updated | 1 year ago | 1 month ago |
| Tested up to | WP 6.8.11 | WP 7.1.3 |
| Support resolved | — | 100% |
| Requires PHP | 7.4+ | 7.4+ |
| First released | Nov 2022 | Apr 2014 |
Daily downloads, last 90 days
ChatrixTidio
Choose Chatrix if…
You care most about download trend.
- Small user base (30+ active installs)
- Very few reviews so far
- No update in over a year
- Only tested up to WordPress 6.8 (latest is 7.1)
Choose Tidio if…
You care most about active installs, downloads (30 days) and reviews.
- Proven at scale on 70K+ active sites
- Loved by users — 4.8/5 from 395 reviews
- Tested with the latest WordPress (7.1)
Both compete in: chat
FAQ
Chatrix vs Tidio: quick answers
Straight answers, pulled from live WordPress.org data.
Live data from WordPress.org · checked Oct 10, 2026
Which is better, Chatrix or Tidio?
Tidio comes out ahead, winning 6 of 7 head-to-head checks against Chatrix. Choose Chatrix if you care most about download trend. Choose Tidio if you care most about active installs, downloads (30 days) and reviews.
Is Chatrix more popular than Tidio?
Tidio is the more popular of the two with 70K+ active installs, compared with 30+ for Chatrix.
Can I use Chatrix and Tidio together?
Both plugins cover chat, so most sites only need one. Running two plugins that do the same job can cause conflicts and slow your site down — pick the one that fits best and remove the other.
Are Chatrix and Tidio free?
Yes. Both are free to download from the official WordPress.org plugin directory. Either may also offer paid upgrades from its developer.
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