Whello CS Rotator
WhatsApp CS Rotator for managing customer service contacts with automatic rotation based on working hours, shifts, and availability.
Solid choice
Whello CS Rotator is a solid plugin choice in 2026, with a few things worth checking first. It runs on 30+ sites, is rated 5/5 and was last updated 5 days ago, and scores 74/100 on our health check.
- Actively developed — last update 5 days ago
- Tested with the latest WordPress (7.1)
- Small user base (30+ active installs)
- Very few reviews so far
- Needs PHP 8.1 or newer
How does it stack up?
Side-by-side on installs, updates, ratings & support
Daily downloads
Download spikes usually follow a new release — each site that auto-updates counts as a download.
Rankings
Where Whello CS Rotator stands todayWordPress.org search rankings
Live position in the plugin search, top 100| Keyword | Position |
|---|---|
| chat | >100 |
| cs | #7 |
| customer service | >100 |
| rotation | #58 |
| >100 |
Version adoption
Share of active sites per release.
Rating breakdown
★★★★★★★★★★ 5 from 2 reviews
About Whello CS Rotator
From the official readme · v1.2.0Description
Whello CS Rotator is a powerful WordPress plugin designed to manage WhatsApp customer service staff and automatically rotate customer inquiries based on various logic including working hours, shifts, and staff availability.
The plugin allows businesses to efficiently manage their WhatsApp customer service operations by:
- Creating and managing staff profiles with detailed work schedules
- Setting up WhatsApp links with customized rotation rules
- Tracking performance and lead generation
- Providing a seamless customer experience with automatic staff rotation
Key Features
- Staff Management: Create and manage customer service staff profiles with detailed information and work schedules
- Link Management: Create WhatsApp links with customized rotation rules and tracking options
- Automatic Rotation: Distribute customer inquiries based on working hours, shifts, and staff availability
- Performance Tracking: Monitor staff performance and lead generation
- Setup Wizard: Easy 3-step setup process to get started quickly
- Custom Loading Page: Customize the loading page that appears before redirecting to WhatsApp
- Mobile-Friendly: Works perfectly on all devices
- Third-Party Tracking Integration: Support for Google Tag Manager, Google Analytics, Google Ads, and Meta Pixels for comprehensive conversion tracking
Pro Version Features
The Pro version of Whello CS Rotator offers additional features:
* Advanced rotation logic
* Enhanced performance analytics
* Additional customization options
* Priority support
Support
For support, please visit https://plugins.whello.id/panduan-penggunaan/ or contact us at dev@whello.id.
Third-Party Libraries and Services
This plugin includes the following third-party libraries and services:
International Telephone Input (intl-tel-input)
- Version: 25.3.1
- Description: A JavaScript plugin for entering and validating international telephone numbers
- External source code: https://github.com/jackocnr/intl-tel-input
- Internal source code location: /admin/lib/intl-tel-input/src/
- License: MIT
- Used for: Phone number input and validation in staff forms
Third-Party Tracking Services
This plugin integrates with the following third-party tracking services:
- Google Tag Manager (GTM)
- Google Analytics (GA)
- Google Ads (Conversion Tracking)
- Meta Pixels (Facebook Conversion API)
These services are used for tracking conversions and measuring the effectiveness of WhatsApp links. The plugin allows you to configure tracking IDs and events for each service.
Installation
- Upload the
wh-csrotatorfolder to the/wp-content/plugins/directory - Activate the plugin through the ‘Plugins’ menu in WordPress
- Follow the setup wizard to configure basic settings, add staff members, and create your first WhatsApp link
Frequently asked questions
How does the staff rotation work?
The plugin rotates customer service staff based on their working hours, shifts, and availability. You can set up detailed work schedules for each staff member, and the plugin will automatically select the appropriate staff member when a customer clicks on a WhatsApp link.
Can I track the performance of my customer service staff?
Yes, the Overview page provides performance metrics for your staff members, including the number of leads generated and other relevant statistics.
Is the plugin compatible with WhatsApp Business API?
The plugin works with regular WhatsApp and WhatsApp Business. For WhatsApp Business API integration, please contact us for custom solutions.
How do I create a new WhatsApp link?
After setting up your staff members, go to the Links section and click “Add New Link”. Fill in the required information, assign staff members, and set up tracking options if needed.
Changelog
This version includes important security improvements, better code quality, and improved documentation. Upgrade recommended for all users.
1.2.0
- Tested up to WordPress 7.1
- Updated compatibility information
1.1.9
- Fixed critical fatal error causing site crash when a CS staff is set to inactive
- Fixed null pointer exception in
is_in_working_hours()— staff object was accessed before null check - Inactive CS staff (status = 0) are now correctly excluded from rotation without crashing
1.1.8
- Fixed CS staff dropdown limit issue in Setup Wizard and Link Manager (removed 10-staff cap)
- Fixed dashboard statistics showing incorrect active staff count
- Fixed 24-hour cache issue delaying staff list updates
- Fixed timezone mismatch in working hours rotation (now uses WordPress local timezone)
- Fixed potential SQL injection vulnerability in staff leads query
- Fixed Google Tag Manager noscript tag rendering logic
1.1.7
- Fixed issue with cache plugins
1.1.6
- Fixed issue with SEO plugins
- Fixed staff phone number detection issue
1.1.5
- Enhanced staff leads tracking functionality
- Improved leads tracking and reporting capabilities
- Fixed total leads calculation and display in overview page
- Optimized database queries for better performance
- Improved compatibility with WordPress 6.8
- Various code optimizations and minor bug fixes
Screenshots
For developers
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FAQ
Whello CS Rotator: quick answers
Straight answers, pulled from live WordPress.org data.
Live data from WordPress.org · checked Oct 18, 2026
Is Whello CS Rotator free?
Yes. Whello CS Rotator is free to download and use from the official WordPress.org plugin directory.
Is Whello CS Rotator safe to use in 2026?
Whello CS Rotator is a solid plugin choice in 2026, with a few things worth checking first. It runs on 30+ sites, is rated 5/5 and was last updated 5 days ago, and scores 74/100 on our health check.
How many websites use Whello CS Rotator?
Whello CS Rotator is active on 30+ WordPress websites and has been downloaded 1,901 times since it launched in June 2025. It was downloaded 189 times in the last 30 days.
Does Whello CS Rotator work with WordPress 7.1?
Yes. The developer has tested Whello CS Rotator up to WordPress 7.1.3, the latest release. It requires WordPress 6.0 or newer.
What PHP version does Whello CS Rotator need?
Whello CS Rotator requires PHP 8.1 or higher. Most hosts run PHP 8.x today, so it works on any modern WordPress hosting.
When was Whello CS Rotator last updated?
The latest version, 1.2.0, was released on October 14, 2026 (5 days ago).
Who makes Whello CS Rotator?
Whello CS Rotator is developed and maintained by Whello Indonesia.
What are the best alternatives to Whello CS Rotator?
The most popular alternatives to Whello CS Rotator are Joinchat (700K+ installs), Floating Chat Widget: Conta… (300K+ installs) and Tidio (70K+ installs).
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