WP Advanced Ticket System, Elite Support Helpdesk
WATS is a ticket system, used by helpdesk staff to deliver support. WATS stands for WP Advanced Ticket System.
Use with caution
WP Advanced Ticket System, Elit… works, but test it on a staging site before relying on it in 2026. It runs on 100+ sites, is rated 4/5 and was last updated 12 months ago, and scores 52/100 on our health check.
- Small user base (100+ active installs)
- Only tested up to WordPress 6.8 (latest is 7.1)
How does it stack up?
Side-by-side on installs, updates, ratings & support
Daily downloads
Download spikes usually follow a new release — each site that auto-updates counts as a download.
Rankings
Where WP Advanced Ticket System,… stands todayWordPress.org search rankings
Live position in the plugin search, top 100| Keyword | Position |
|---|---|
| helpdesk | #24 |
| support | >100 |
| support system | #95 |
| ticket | #95 |
| ticket system | #36 |
Version adoption
Share of active sites per release.
Rating breakdown
★★★★★★★★★★ 4 from 58 reviews
About WP Advanced Ticket System, Elite Suppor…
From the official readme · v1.0.65Description
This WordPress plugin adds the features of a complete support ticket system for WordPress. This allows users to submit tickets to report problems or get support on whatever you want directly through your WordPress website. Users can set the status, priority, product and type of each ticket submitted into this WordPress support plugin. WATS is perfect WordPress plugin for support plus advanced issue management.
Plugin’s Official website
WP Advanced Ticket System : ticket-system.net.
On the official website, you’ll find detailed setup instructions, anwsers to FAQ and premium release order page.
WATS offers multiple ways for your customers to submit tickets :
- through the frontend form without any authentication nor registration (Premium release)
- through the admin site via the shared guest user feature without any registration
- through the admin side for all users with a minimum level of contributor
- directly by email (Premium release)
WP Advanced Ticket System key features
Free release of WordPress support plugin :
- ticket submission through the admin for registered users
- ticket submission through the admin for unregistered users via the shared guest user feature
- ticket submission and update on behalf of users, usefull for call centre
- priority, status, type and product values preset by the admin
- priority, status, type and product keys definition and update for each ticket
- ticket statistics through dashboard and frontend widgets
- smooth integration with WordPress themes
In addition to that, WP Advanced Ticket System Premium release brings in :
- ticket submission through the frontend (Premium release)
- ticket submission through email piping (Premium release)
- ticket assignment (Premium release)
- file uploader to allow registered users to attach files to the ticket in the frontend and admin sides (Premium release)
- HTML WYSIWYG editor for ticket submission and ticket update in the frontend (Premium release)
- unlimited number of text input, radio button, checkbox, drop down selector and datepicker custom fields for tickets, fully integrated with total control over read/write rights for each section (Premium release)
- internal comments support for private exchanges between admins (Premium release)
- mail notification upon new ticket submission for admins (Premium release)
- mail notification based on key rules (product, priority, status and ticket types as well as author company and country) upon new ticket submission and ticket update for selected distribution list, ticket author, ticket updaters, ticket owner and admins (Premium release)
- mail notification at regular intervals based on ticket due date (Premium release)
- mail notification upon ticket update for ticket originator, updaters and admins (Premium release)
- complete control over mail notifications format through the API (Premium release)
- ticket list filtering, sorting and export to Excel in the frontend (Premium release)
- advanced user profile features : account expiration date, country and company definition, user profile email modification prevention (Premium release)
- possibility to group users by company (Premium release)
- scalability : able to work on websites with more than 50.000 users! (Premium release)
WATS offers a wide range of features. A lot of options are available to allow you to set it up according to your needs thus making WATS compliant with most of the requirements.
Examples of use of WATS :
- WordPress technical support software
- complaint ticket system
- trouble report system
- IT ticketing system
- repair tracking system
- call log system
- customer relationship management (CRM) system
- software release lifecycle management
- service request system
- company, hotel or real estate service desk
- helpdesk system
- contact form with database tracking
- collaborative content site with frontend post submission
- appointment request system
- easy ticket management for large organization
- booking system
Translations :
- English (Minimum release : 1.0, Originator : Olivier)
- French (Minimum release : 1.0, Originator : Olivier)
- German (Minimum release : 1.0.23, Originator : Tobias Kalleder)
- Spanish (Minimum release : 1.0.49, Originator : Esteban)
- Lithuanian (Minimum release : 1.0.50, Originator : Arturas)
- Russian (Minimum release : 1.0.53, Originators : Alexey and Eugene)
- Indonesian (Minimum release : 1.0.53, Originator : Rizal Fauzie)
- Italian (Minimum release : 1.0.54, Originators : Erick Jara, Alessandro Pagano and Roberto Scano)
- Polish (Minimum release : 1.0.55, Originator : Eryk Lewandowski)
- Belarussian (Minimum release : 1.0.56, Originator : Alex)
- Romanian (Minimum release : 1.0.56, Originator : Alex)
- Dutch (Minimum release : 1.0.56, Originator : Anita Berghoef)
- Hindi (Minimum release : 1.0.56, Originator : Outshine Solutions)
- Slovak (Minimum release : 1.0.57, Originator : Branco)
- Norwegian (Minimum release : 1.0.59, Originator : Ole Petter)
- Ukrainian (Minimum release : 1.0.59, Originator : Howard)
- Irish (Minimum release : 1.0.62, Originator : Jordan)
Installation
This WordPress ticket system plugin is almost plug and play :
- Install the plugin directly from the Extensions menu installer or by uploading the plugin files to the server.
- Activate the plugin.
- Go to plugin configuration page (Menu : Settings > WATS Options).
- Go through each of the options pages and set the options according to your needs.
Detailed instructions on what each option is doing can be found here.
If you need more details about an option, you can also click on its title, this will show up an inline help.
Frequently asked questions
1/ Technical FAQ :
We maintain a technical FAQ here. You can find there answers to those questions : What notifications can I set in WATS? How ticket notifications rules are working? Can I customize the mail notification content? I don’t receive any notification when a ticket is submitted or updated? Does WATS support email piping for new ticket submission? How can I add the frontend submission form? I have included the shortcodes for frontend submission form and ticket listing into a page but these don’t get converted into a form, have I missed something? When I click on the “submit ticket” button in the…
2/ License terms :
WATS is licensed under GPL v3.
3/ Warranty (Excerpt of GPL v3 – Disclaimer of Warranty) :
THERE IS NO WARRANTY FOR THE PROGRAM, TO THE EXTENT PERMITTED BY APPLICABLE LAW. EXCEPT WHEN OTHERWISE STATED IN WRITING THE COPYRIGHT HOLDERS AND/OR OTHER PARTIES PROVIDE THE PROGRAM “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE PROGRAM IS WITH YOU. SHOULD THE PROGRAM PROVE DEFECTIVE, YOU ASSUME THE COST OF ALL NECESSARY SERVICING, REPAIR OR CORRECTION.
Changelog
V1.0.65 (12/02/2025)
- added WordPress 5.9-6.7 compatibility
- added a creation date filter on frontend ticket listing
- modified date format in frontend ticket listing to follow WordPress date format option value
- added a type “integer” for custom field
- fixed an issue with translation loading
V1.0.64 (13/08/2021)
- fixed an interworking issue with Elementor Pro
- improved loading of inline scripts
- improved security and data validation
- added WordPress 5.8 compatibility
V1.0.63 (09/03/2021)
- fixed a bug with radio button in frontend submission form
- added Checkbox type to list of custom fields supported
- added WordPress 4.8 to 5.7 compatibility
- added ticket link to ID field if the title isn’t active in the frontend ticket listing
- added list of attached files to single ticket template
- fixed a bug with comment display in paginated configuration
- fixed an issue with Ticked ID in frontend ticket listing
- fixed an issue with default value not being set for custom fields in admin ticket creation page
V1.0.62 (06/05/2017)
- fixed a conflict with Yoast SEO plugin preventing ticket keys from being displayed in single ticket page
- removed admin side link from ticket rules notification
- removed unrequired css file
- added Irish translation (provided by Jordan from https://www.chameleonjohn.com/ )
- added WordPress 4.6 and 4.7 compatibility
V1.0.61 (16/04/2016)
- fixed the query to show all the attachments in the single ticket page
- added the possibility to define default keys read/write access for regular users and admins in the different areas
- added the possibility to bulk modify ticket key values in the frontend ticket listing
- added WordPress 4.5 compatibility
V1.0.60 (21/02/2016)
- added WordPress 4.3 and 4.4 compatibility
- fixed a conflict with custom fields between frontend submission form and ticket listing when they are on the same page
- fixed a warning related to file upload capability while changing user role
- fixed a bug with category filter on notification rules
- updated plugin path to allow compatibility with users using non default WP configuration
- added Norwegian translation by Ole Petter
- added Radio Button type to list of custom fields supported
- fixed a bug with comments visibility in WP 4.4
- added Ukrainian translation by Howard
- added number of attachments to frontend ticket listing
- added the possibility to have the ticket description set on a column rather than a row in frontend ticket listing exported file (better for sorting)
- added the list of attachments to the ticket content
- added the possibility to attach files to the ticket via the frontend submission form (for registered users only)
- added the possibility to attach files to the ticket via the frontend ticket update form (for registered users only)
Screenshots
For developers
Is this your plugin? Show off the numbers.
Add a live badge to your site, docs or GitHub README. It updates on its own — no account needed.
Best WP Advanced Ticket System, El… alternatives
All helpdesk plugins →
FAQ
WP Advanced Ticket System, Elite Su…: quick answers
Straight answers, pulled from live WordPress.org data.
Live data from WordPress.org · checked Sep 30, 2026
Is WP Advanced Ticket System, Elit… free?
Yes. WP Advanced Ticket System, Elit… is free to download and use from the official WordPress.org plugin directory.
Is WP Advanced Ticket System, Elit… safe to use in 2026?
WP Advanced Ticket System, Elit… works, but test it on a staging site before relying on it in 2026. It runs on 100+ sites, is rated 4/5 and was last updated 12 months ago, and scores 52/100 on our health check.
How many websites use WP Advanced Ticket System, Elit…?
WP Advanced Ticket System, Elit… is active on 100+ WordPress websites and has been downloaded 105,750 times since it launched in June 2009. It was downloaded 122 times in the last 30 days.
Does WP Advanced Ticket System, Elit… work with WordPress 7.1?
WP Advanced Ticket System, Elit… is officially tested up to WordPress 6.8.10, while the latest release is 7.1.2. It may still work, but try it on a staging site first.
When was WP Advanced Ticket System, Elit… last updated?
The latest version, 1.0.65, was released on October 12, 2025 (12 months ago).
Who makes WP Advanced Ticket System, Elit…?
WP Advanced Ticket System, Elit… is developed and maintained by firebird75.
What are the best alternatives to WP Advanced Ticket System, Elit…?
The most popular alternatives to WP Advanced Ticket System, Elit… are SupportCandy (10K+ installs), Fluent Support (10K+ installs) and JS Help Desk (7K+ installs).
Powered by PageForge
Want thousands of pages that rank like these? Build them in an afternoon.
This directory runs on the same engine as PageForge. Turn any spreadsheet, CSV or API into thousands of fast, SEO-ready WordPress pages — with schema, internal links and AI-written copy baked in.
- CSV, Google Sheets & API data sources
- AI content, schema & internal links per page
- Works with Elementor, Gutenberg, Yoast & Rank Math
- Free on WordPress.org — no credit card
