Nirweb support
NirWeb support is a great help desk and support plugin for WordPress with full support of WooCommerce
Consider an alternative
Nirweb support shows warning signs in 2026 — compare the alternatives below before installing. It runs on 700+ sites, is rated 4.2/5 and was last updated 3 years ago, and scores 36/100 on our health check.
- Small user base (700+ active installs)
- No update in 2 years
- Only tested up to WordPress 6.4 (latest is 7.1)
How does it stack up?
Side-by-side on installs, updates, ratings & support
Daily downloads
Download spikes usually follow a new release — each site that auto-updates counts as a download.
Rankings
Where Nirweb support stands todayWordPress.org search rankings
Live position in the plugin search, top 100| Keyword | Position |
|---|---|
| helpdesk | >100 |
| support | >100 |
| Support Ticket | >100 |
| ticket system | >100 |
Version adoption
Share of active sites per release.
Rating breakdown
★★★★★★★★★★ 4.2 from 12 reviews
About Nirweb support
From the official readme · v3.0.3Description
Aside from news websites, almost all websites of the world require a support system, do you agree?
The reason is the purpose behind establishing a website is expanding relations with users, offering products, and naturally, supporting them in the future.
So we have agreed that using a support plugin is a need for every website, even yours, dear friend .
Well! The question that arises now is what features should a good support plugin have?
wordpress & woocommerce support plugin Demo / user&pass: demo
To respond this question, I will tell you about our support and ticket plugins’ features; see for yourself if the features are sufficient!
The ability to define infinite departments
If your website needs various sections (such as sales, support, management, etc.) you need not worry at all; our WordPress support plugin is ready to meet your requirements.
The ability to define infinite representatives.
We will still be by your side if you need to add various representatives to your team.
Complete accordance with WooCommerce and Easy Digital Downloads
If you want the user to select the product they have bought when sending a ticket, or only buying customers to be able to send tickets… we are still here for you!
Prepared answers
Many of users’ questions are repetitive, so the answers will be the same. The solution is to build a prepared answer so that you can answer such tickets in one click and not waste too much time typing
Searching the tickets
Whenever you need to create a ticket based on ID or a subject, perform a search in a jiffy!
All sections being AJAX and therefore doubly beautiful.
We have developed AJAX in all sections resulting in better appearance of sending tickets, searching tickets, etc. which means efficiency alongside beauty for your sake.
Floating support icon on the website
You could select a custom icon in the plugin settings to float in the corner of the web page and remind your users that you have a support system and care about them!
List of some features
- Unlimited Tickets
- Unlimited Agents
- Unlimited Users
- Unlimited Products
- Unlimited Departments
- Unlimited Pre answer
- Agents can create tickets on behalf of users
- Agents can view only their tickets or all tickets
- Agents can receive e-mail notifications by email for ticket events such as new ticket, reply to ticket etc.
- Users can receive e-mail notifications by email for ticket events such as new ticket, reply to ticket etc.
- And …
Installation
- Upload plugin file to the \”/wp-content/plugins/\” directory.
- Activate the plugin through the \”Plugins\” menu in WordPress.
Frequently asked questions
Is this plugin compatible with WooCommerce?
Yes, this plugin adds to the WooCommerce panel automatically and provides the option to select a product when sending a ticket.
Changelog
= 3.0.3=
- fixed: some reported bugs
= 3.0.2=
* added: ticket information placeholders in email title templates
* fixed: ticket ID placeholder in email body template
* fixed: improve translations
= 3.0.1=
* added: pagination for tickets
= 3.0=
* added: Redesigning the appearance of the plugin
* fixed: some reported bugs
= 2.8.6=
* added: Add a request message while answering the ticket
* fixed: some reported bugs
= 2.8.4=
* fixed: some reported bugs
= 2.8.3=
* fixed: some reported bugs
= 2.8.2=
* fixed: some reported bugs
= 2.7.9=
* fixed: Coordination with NirWeb user panel plugin v4.2.2
= 2.7.8=a
* fixed: some reported bugs
= 2.7.7=
* fixed: remove sweetalert
= 2.7.6=
* added: Turkish translation
* fixed: Coordination with Nir Web user panel plugin v4.1.5
2.7.5.1
- fixed: Plugin translation problem
2.7.5
- added : Coordination with Nir Web user panel plugin
- fixed: Problems have been reported
2.7.4
- added : Change the appearance of the admin area
- fixed: Problems have been reported
Screenshots
For developers
Is this your plugin? Show off the numbers.
Add a live badge to your site, docs or GitHub README. It updates on its own — no account needed.
Best Nirweb support alternatives
All helpdesk plugins →
FAQ
Nirweb support: quick answers
Straight answers, pulled from live WordPress.org data.
Live data from WordPress.org · checked Sep 30, 2026
Is Nirweb support free?
Yes. Nirweb support is free to download and use from the official WordPress.org plugin directory.
Is Nirweb support safe to use in 2026?
Nirweb support shows warning signs in 2026 — compare the alternatives below before installing. It runs on 700+ sites, is rated 4.2/5 and was last updated 3 years ago, and scores 36/100 on our health check.
How many websites use Nirweb support?
Nirweb support is active on 700+ WordPress websites and has been downloaded 23,496 times since it launched in May 2021. It was downloaded 358 times in the last 30 days.
Does Nirweb support work with WordPress 7.1?
Nirweb support is officially tested up to WordPress 6.4.12, while the latest release is 7.1.2. It may still work, but try it on a staging site first.
What PHP version does Nirweb support need?
Nirweb support requires PHP 7.4 or higher. Most hosts run PHP 8.x today, so it works on any modern WordPress hosting.
When was Nirweb support last updated?
The latest version, 3.0.3, was released on December 5, 2023 (3 years ago).
Who makes Nirweb support?
Nirweb support is developed and maintained by NirWp Team.
What are the best alternatives to Nirweb support?
The most popular alternatives to Nirweb support are SupportCandy (10K+ installs), Fluent Support (10K+ installs) and JS Help Desk (7K+ installs).
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