UVdesk Free Helpdesk
Uvdesk is an omnichannel helpdesk designed to deliver swift and efficient customer support across multiple platforms.
Consider an alternative
UVdesk Free Helpdesk shows warning signs in 2026 — compare the alternatives below before installing. It runs on 10+ sites, is rated 3.7/5 and was last updated 10 months ago, and scores 41/100 on our health check.
- Small user base (10+ active installs)
- Very few reviews so far
- Only tested up to WordPress 6.9 (latest is 7.1)
How does it stack up?
Side-by-side on installs, updates, ratings & support
Daily downloads
Download spikes usually follow a new release — each site that auto-updates counts as a download.
Rankings
Where UVdesk Free Helpdesk stands todayWordPress.org search rankings
Live position in the plugin search, top 100| Keyword | Position |
|---|---|
| helpdesk | #44 |
| support tickets | >100 |
| uvdesk-help | #1 |
| uvdesk-helpdesk | #1 |
| uvdesk-ticket | #1 |
Version adoption
Share of active sites per release.
Rating breakdown
★★★★★★★★★★ 3.7 from 3 reviews
About UVdesk Free Helpdesk
From the official readme · v2.1.2Description
Uvdesk is a omni channel helpdesk for providing quick assistance to customers through diverse horizontal mediums. It needs only quick sign up to be yours for delivering fantastic customer support for your channel.
Marketplace functionality is available via a separate plugin: https://store.webkul.com/woocommerce-multivendor-marketplace.html/
Point of Sale solution is also available as a separate product: https://store.webkul.com/woocommerce-point-of-sale.html/.
Numerous Apps Integrations – https://support.uvdesk.com/en/folder/30/articles
Automated Systems – https://support.uvdesk.com/en/folder/24/articles
Effective Ticket Tools – https://support.uvdesk.com/en/folder/29/articles
Store Upfront Setting – https://support.uvdesk.com/en/folder/23/articles
Reports – https://support.uvdesk.com/en/folder/27/articles
Much More – https://support.uvdesk.com/en/
Whats new?
-
With the latest upgrade to PWA, now you can use UVdesk seamlessly on your smartphone like a native mobile app with features like offline syncing, mobile view UI, faster page load and addition to the home screen.
-
YouTube app integration is now available along with SLA and E-mail delivery status.
-
Upload File Size of any limit from Google Drive, OneDrive, Box and Dropbox.
Free WordPress Helpdesk
To make the whole process easier for both whether they are customers or support staff for providing efficient support with the assurance that no lead remain unsolved Uvdesk WordPress helpdesk is there to make it true.Provide
This app is free of cost.
It allows customer to send support request anytime 24×7
Admin and assigned could reply on support request
Using effective tools to manage tickets support team could respond quickly.
Admin and assigned could distinguish all tickets based on their status Pending, Resolved, Spam, Answered.
Support staff can filter any ticket on the basis of Assigned to, Customer, Group, Team, Priority, Type, Tag, Mailbox, Source, after date, before or on a date.
To garner customer’s details it allows to fetch order details of woocommerce store
Customer support and authentication simultaneously under crow’s net.
Both admin and customer gets notified on new query and new reply respectively.
Both admin and buyer can view history of tickets.
External Services
Google reCAPTCHA
This plugin uses Google’s reCAPTCHA service to:
– Protect forms from spam submissions
– Verify human interaction with forms
Service provider: Google LLC
– reCAPTCHA Terms
– Google Privacy Policy
Webkul Services Integration
This plugin includes:
1. Extension Discovery Service (wk.ext.js)
– Displays available Webkul extensions within admin panel
– Shows compatible addons for your wordpress/woocommerce system
- Support Portal Integration (wksas.bundle.js)
- Shows service status notifications
- Displays maintenance updates
- Links to official documentation
These Webkul services:
– Operate in read-only mode
– Do not collect user/website data
– Only display information from Webkul servers
Service provider: Webkul Software Pvt Ltd
– Webkul Privacy Policy
Installation
Minimum Requirements
- WordPress 6.7 or greater
- PHP version 7.4 or greater
- MySQL version 5.0 or greater
- WordPress Memory limit of 64 MB or greater (128 MB or higher is preferred)
- Upload the
uvdeskfolder to the/wp-content/plugins/directory - Activate the plugin through the ‘Plugins’ menu in WordPress
- Configure the plugin using the ‘uvdesk-settings’ menu
Connect with us
- Check out Our Website
- Join our Facebook Group
- Visit our Instagram Page
- Follow us on X(formerly Twitter)
- Learn more on our YouTube Channel
- Follow us on LinkedIn
- Rate us on WordPress 🙂
Privacy notices
For showing extensions and the support and services menu we are using our Webkul Services. So, confirming the privacy policies is recommended.
- Extensions Webkul Policy
Developer Resources
UVdesk Free Helpdesk is open-source software and is made to be extended. To reduce zip size and optimize the code, we have added minified css and js assets but developers can find non-minified (un-compressed) sources at our public (github repository) here.
Changelog
Fixed: Escaping functions for translations. Fixed: Coding standards issues according to new PHPCS version 4.0.
2.1.2 – 2025-12-16
Fixed: Escaping functions for translations.
Fixed: Coding standards issues according to new PHPCS version 4.0.
2.1.1 – 2025-05-30
Fixed: Minor issue regarding warning message on admin ticket listing page, if it is empty.
2.1.0 – 2025-05-30
- Added: Activation functions, domain validation, and translations.
- Updated: Admin panel, file structure to use singleton pattern.
- Fixed: CSS issues with new WordPress versions, minor code formatting, and security vulnerabilities.
2.0.1
- Fixed the issue of creating multiple page on activating plugin.
- Added the additional checks for the token validation.
2.0.0
- Admin access is been provided in the wordpress backend.
- Improved user interface for both admin and customer side ticket system.
- Removed bootstrap dependency.
- Added feature of automatic redirection according to user role at login.
- Updated module according to the latest API.
1.0.0
Initial release
Screenshots
For developers
Is this your plugin? Show off the numbers.
Add a live badge to your site, docs or GitHub README. It updates on its own — no account needed.
Best UVdesk Free Helpdesk alternatives
All helpdesk plugins →
FAQ
UVdesk Free Helpdesk: quick answers
Straight answers, pulled from live WordPress.org data.
Live data from WordPress.org · checked Oct 6, 2026
Is UVdesk Free Helpdesk free?
Yes. UVdesk Free Helpdesk is free to download and use from the official WordPress.org plugin directory.
Is UVdesk Free Helpdesk safe to use in 2026?
UVdesk Free Helpdesk shows warning signs in 2026 — compare the alternatives below before installing. It runs on 10+ sites, is rated 3.7/5 and was last updated 10 months ago, and scores 41/100 on our health check.
How many websites use UVdesk Free Helpdesk?
UVdesk Free Helpdesk is active on 10+ WordPress websites and has been downloaded 2,639 times since it launched in February 2017. It was downloaded 62 times in the last 30 days.
Does UVdesk Free Helpdesk work with WordPress 7.1?
UVdesk Free Helpdesk is officially tested up to WordPress 6.9.9, while the latest release is 7.1.2. It may still work, but try it on a staging site first.
What PHP version does UVdesk Free Helpdesk need?
UVdesk Free Helpdesk requires PHP 7.4 or higher. Most hosts run PHP 8.x today, so it works on any modern WordPress hosting.
When was UVdesk Free Helpdesk last updated?
The latest version, 2.1.2, was released on December 24, 2025 (10 months ago).
Who makes UVdesk Free Helpdesk?
UVdesk Free Helpdesk is developed and maintained by Webkul.
What are the best alternatives to UVdesk Free Helpdesk?
The most popular alternatives to UVdesk Free Helpdesk are SupportCandy (10K+ installs), Fluent Support (10K+ installs) and JS Help Desk (7K+ installs).
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