Live Chat by User.com
With Live Chat by User.com you can chat with any visitor on your website with a simple Wordpress plugin.
Consider an alternative
Live Chat by User.com shows warning signs in 2026 — compare the alternatives below before installing. It runs on 100+ sites, is rated 5/5 and was last updated 2 years ago, and scores 32/100 on our health check.
- Small user base (100+ active installs)
- Very few reviews so far
- No update in 2 years
- Only tested up to WordPress 6.6 (latest is 7.1)
How does it stack up?
Side-by-side on installs, updates, ratings & support
Daily downloads
Download spikes usually follow a new release — each site that auto-updates counts as a download.
Rankings
Where Live Chat by User.com stands todayWordPress.org search rankings
Live position in the plugin search, top 100| Keyword | Position |
|---|---|
| chat plugin | >100 |
| live chat | >100 |
| user.com | #1 |
| WordPress chat | >100 |
| wordpress live chat | >100 |
Version adoption
Share of active sites per release.
Rating breakdown
★★★★★★★★★★ 5 from 2 reviews
About Live Chat by User.com
From the official readme · v1.4.2Description
Add a fast, easy, and free Live Chat on any website! With Live Chat by User.com you can easily start communicating with both visitors or customers at any page on your site.
Live Chat by User.com is all you need to turn your visitors into customers in a single app.
User.com adds additional functionality to generate leads, that enables great onboarding and customer nurturing. Personalize your messaging and connect at the right time and in the right channel.
User.com comes with a full suite of features, from proactive and reactive personalised messaging chatbots, to marketing automation, email marketing, popups and more.
For more on features and to see the full potential, check out all features.
Testimonials
“User.com is making a difference in the lives of our clients. We use the platform directly to communicate, and with it are helping them to achieve financial stability and to follow their dreams, and you are part of that. Without User.com as our partner, this would not be possible.”(read more).
Luizza Couto, Tribe Retention Leader at Qconcursos“With User.com, we see right around a 20% conversion increase, and a 15% boost to email open rate, on top of our already tweaked and finely tuned system. The team is super happy with a single tool; now they don’t need to switch between so many systems to do the same job.” (read more).
Justin McGill, Founder at LeadFuze“The User.com Live Chat is hands down the best in class, and the chatbot has a very high value — add it with complete control in any automation.”(read more).
Jérémy Mauboussin, Founder at PlagiaShield
Installation
Manual Installation
- Upload the plugin files to the
/wp-content/plugins/live-chat-by-usercomdirectory. - Activate the Live Chat plugin through the
Pluginsmenu in WordPress - Click on User.com in the panel sidebar
- Configure the plugin API & Subdomain – (Find your API in Settings > Setup & integrations)
Frequently asked questions
1. What is the difference between ACTIVE and CLOSED conversations?
Not much actually, and really the difference is really up to you. When building the app we’ve grouped the chat messages to make your conversations by open or close to help make things more clear. However, you can close your conversation if you don’t want it to be on the top. You won’t lose data by closing anything, and you will still get new messages. Active / Closed is just to simplify and optimize your conversations.
2. Types of attributes
You can group, categorize things as you want. How you attribute things, is completely up to you. What kind of attributes can you send? Anything! Let us give you some examples: Company name Time spent on the page or in your shop Customer street Customer telephone number Birthday Sex Any other URLs
3. Does it support WooCommerce?
Yes, You can chat throughout the signup or product detail pages! When your customer adds product to cart or is checking out the order, he will send automatically an event containing product / order details.
4. I need plugin support. Where should I ask questions?
https://user.com/ || growth@user.com
Changelog
1.4.2
- tested on WordPress version 6.6.1; plugin adaptation to new wp versions – functionality remains the same; readme file updated
1.4.1
- tested on WordPress version 5.5.3; readme file updated; screenshots updated
1.4
- Live Chat by User.com – Updated to the latest version of WordPress. Optimised for smoother performance, tweaks to enhance efficiency, and added new screenshots.
1.3.5.0
- updated plugin
1.3.4.9
- updated graphics
1.3.4.8
- added ability to serve widget with different domain
Screenshots
For developers
Is this your plugin? Show off the numbers.
Add a live badge to your site, docs or GitHub README. It updates on its own — no account needed.
Best Live Chat by User.com alternatives
All chat plugin plugins →
FAQ
Live Chat by User.com: quick answers
Straight answers, pulled from live WordPress.org data.
Live data from WordPress.org · checked Oct 5, 2026
Is Live Chat by User.com free?
Yes. Live Chat by User.com is free to download and use from the official WordPress.org plugin directory.
Is Live Chat by User.com safe to use in 2026?
Live Chat by User.com shows warning signs in 2026 — compare the alternatives below before installing. It runs on 100+ sites, is rated 5/5 and was last updated 2 years ago, and scores 32/100 on our health check.
How many websites use Live Chat by User.com?
Live Chat by User.com is active on 100+ WordPress websites and has been downloaded 10,286 times since it launched in March 2016. It was downloaded 117 times in the last 30 days.
Does Live Chat by User.com work with WordPress 7.1?
Live Chat by User.com is officially tested up to WordPress 6.6.9, while the latest release is 7.1.2. It may still work, but try it on a staging site first.
When was Live Chat by User.com last updated?
The latest version, 1.4.2, was released on September 5, 2024 (2 years ago).
Who makes Live Chat by User.com?
Live Chat by User.com is developed and maintained by User.com.
What are the best alternatives to Live Chat by User.com?
The most popular alternatives to Live Chat by User.com are HelpCrunch (2K+ installs), Chaport (2K+ installs) and Website Chat Button: Kommo… (1K+ installs).
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