Trill AI Product Chat for WooCommerce
Free AI shopping assistant for WooCommerce that turns chat into measurable revenue. Cart-aware, verified order tracking, GDPR-ready. No API key.
Solid choice
Trill AI Product Chat for WooCo… is a solid plugin choice in 2026, with a few things worth checking first. Was last updated 3 weeks ago, and scores 64/100 on our health check.
- Actively developed — last update 3 weeks ago
- Tested with the latest WordPress (7.1)
- Small user base (<10 active installs)
- Very few reviews so far
How does it stack up?
Side-by-side on installs, updates, ratings & support
Daily downloads
Download spikes usually follow a new release — each site that auto-updates counts as a download.
Rankings
Where Trill AI Product Chat for W… stands todayWordPress.org search rankings
Live position in the plugin search, top 100| Keyword | Position |
|---|---|
| AI Chatbot | >100 |
| order tracking | >100 |
| product search | >100 |
| Shopping Assistant | >100 |
| woocommerce | >100 |
About Trill AI Product Chat for WooCommerce
From the official readme · v2.6.0Description
Trill AI Product Chat for WooCommerce — the AI shopping assistant that turns chat into measurable revenue.
Trill AI Chat Lite adds a friendly, store-aware AI chat to your WooCommerce site in under 5 minutes. Robin — the AI assistant — answers shoppers in natural language using your real catalogue, your real page content, the current cart, and verified order data. The merchant gets a dashboard that proves revenue from chat. Free forever, open source, GDPR-ready.
New in 2.4 — GDPR tools that usually sit behind a paywall, free
- GDPR Tools admin page. Look up everything the plugin holds for a visitor’s email, review it on screen, download it as JSON or CSV, or erase it permanently — with a typed DELETE confirmation so nothing is removed by accident.
- Audit trail. Every search, view, export and erase is recorded: who, when, and how many records. Emails are stored masked — and there is deliberately no IP column, because I never store IPs.
- Consent gate in the widget. Optionally require visitors to accept your privacy notice before chatting. Consent lives only in their browser and is re-requested automatically if you change the notice.
- “Request My Data” in the widget. Visitors can trigger a WordPress-native personal-data request straight from the chat footer, confirmed by email through WordPress core.
- Retention dashboard. See stored totals and your retention window at a glance, preview what a cleanup would delete, or run it on demand.
New in 2.3 — resilient by design
- Reinstall without fear. Deleting and reinstalling the plugin now reconnects to Trill Cloud automatically — the plugin proves it controls your site and receives a fresh connection secret. Your plan and monthly usage are preserved.
- Small catalogues get real answers. “What do you sell?” now responds with your featured and latest products instead of coming up empty.
- Policy questions find the right policy. Answers draw from a wider variety of your pages — one snippet per page — so “what’s your refund policy?” surfaces the Refund page every time.
- An honest usage bar. The Monthly Usage panel shows your plan’s real allowance (50 free / 2,000 on Trill Cloud) and updates automatically when your plan changes.
New in 2.2 — see every conversation
- New Conversations admin page. Browse every chat from a new Trill Chat → Conversations screen, with message count, average rating, conversion status and attributed revenue on every row.
- Filter and search. Narrow by date range, status and star rating, and search across message content to find any conversation fast.
- Read full transcripts. Open any conversation in a popup to read the complete back-and-forth, rendered as plain text.
- Export to CSV. Download the whole filtered list, or a single conversation’s transcript — exports are hardened against spreadsheet formula injection.
- Tidy up. Permanently delete conversations you no longer need, one at a time or in bulk.
Why store owners pick Trill AI Chat over generic AI plugins
- WooCommerce-native, not bolted on. Understands products, variations, stock, categories, carts and orders out of the box — every code path is designed for e-commerce.
- 5-minute install. No API keys. No external account signup — your WordPress admin is the only login you need.
- Reads your real catalogue + your real pages. Real-time product search and page content indexing. Robin can answer “do you have red dresses?” and “what’s your return policy?” from the same conversation.
- Knows the cart. Robin sees what shoppers already added and helps them checkout instead of forgetting state.
- Privacy-first order lookup. Identity verified before any order detail is shared. WordPress login for registered customers, email-match for guests, silent fall-through on mismatch.
- Revenue attribution built in. Orders placed within 24h of a chat are tagged as “from chat” and surface on the dashboard with attributed revenue.
- Managed AI, predictable cost. Generous monthly conversation allowance on Trill Cloud. Track usage from the admin dashboard. No OpenAI account required.
- Topic-safe. Built-in guardrails auto-generated from your store metadata keep conversations about shopping, politely declining homework, code generation, medical or legal advice.
- Prompt-injection-protected. The assistant will not reveal system instructions or adopt different personas.
- GDPR-ready, with the tooling to prove it. UK-registered company (Greensolutions Pioneers Limited, Companies House 15693716). HTTPS end-to-end. Chat data is never used to train AI models. A dedicated GDPR Tools page covers access, portability and erasure — audited, and with no IPs ever stored.
- Fast. Sub-second responses on typical product questions.
What Lite includes (free, forever)
- AI shopping assistant widget on every page of your store
- Smart product discovery — real-time catalogue search with natural-language understanding (50+ shopping phrases, English de-pluralisation) and product cards with one-click AJAX add-to-cart
- Page content indexing — Robin also answers from your FAQ, shipping, returns, contact and policy pages
- Cart-aware chat that sees the current basket and guides to checkout
- Verified order tracking with login or email-match identity check
- Smart lead capture for out-of-stock and price-drop opt-ins, with audited consent
- Revenue analytics dashboard — orders and revenue attributed to chat, 7/30/90-day windows
- Conversation history — browse, filter, full-text search, read, export (CSV) and delete every chat
- Full GDPR toolkit — data subject lookup, on-screen access, JSON/CSV portability and audited erasure from a dedicated admin page; widget consent gate and “Request My Data”; DSAR + erasure via WP Privacy Tools; configurable retention with preview and run-now
- Topic-safe — guardrails and prompt-injection protection keep chats about your store
- Full widget customisation — colours, position, size, assistant name, avatar, font, starter chips and privacy notice, with live preview
- WooCommerce-ready — WordPress 6.0+, WooCommerce 8.0+ and HPOS compatible;
[trill_chat]shortcode to embed anywhere - Built to extend — translation-ready (
.pot, Loco Translate, WPML) and the WordPress 7.0 Abilities API for AI agents and MCP adapters - Generous monthly conversation quota on Trill Cloud, tracked in the dashboard
Need more conversations? Trill Cloud
The free tier includes 50 conversations per month — plenty to see the value on a smaller store. Growing stores can upgrade to Trill Cloud (£12/month) for 2,000 conversations per month, longer AI responses and priority support. The upgrade is applied to your site’s existing connection — same plugin, no reinstall — and the dashboard usage bar reflects your new allowance automatically. See trillai.io/pricing.
Built for WooCommerce, by a UK developer
I build Trill AI at Greensolutions Pioneers Limited, a UK-registered company (Companies House 15693716). I focus exclusively on AI products for WooCommerce — not a generic chatbot with a Woo plugin bolted on.
If you run a UK, US or EU store and want AI chat that respects your data, your time and your budget, I’d love to hear what you think.
Read more on the Trill AI blog:
- Complete guide to AI chat for WooCommerce
- Reduce WooCommerce support tickets with AI
- WooCommerce AI chat vs live chat
Developer-friendly
Clean PSR-4 architecture, WordPress coding standards, filter hooks for customisation (trcl_localize_script_data), and debug logging via WP_DEBUG. No Composer dependencies, no external JavaScript libraries.
External Services
This plugin relies on Trill Cloud, the managed AI back-end I operate
(Greensolutions Pioneers Limited), at https://api-v2.trillai.io, as its sole
AI processing service. The service is required for the plugin to function.
What data is sent, and when:
- When a store visitor sends a chat message, the message text and the
WooCommerce context needed to answer it — product names, prices, descriptions
and, where relevant to the question, the current cart contents and order-status
details — are transmitted to Trill Cloud over HTTPS for AI processing. - Each site authenticates with a per-site Bearer token (hashed at rest). Trill
Cloud enforces the monthly conversation allowance server-side (no local
trialware). - No IP addresses are sent, and no customer personal data beyond what the
visitor types into the chat and the catalogue context required to answer.
Service links:
- Service URL: https://api-v2.trillai.io
- Terms of Service: https://trillai.io/terms-of-service/
- Privacy Policy: https://trillai.io/privacy-policy/
No personal visitor data is collected or stored by Trill Cloud beyond what is
strictly necessary to process each individual chat message. Chat data is never
used to train AI models.
Installation
From the WordPress Plugin Directory
- Go to Plugins → Add New in your WordPress admin
- Search for “Trill AI Product Chat”
- Click “Install Now” and then “Activate”
- Visit Trill Chat → Dashboard to confirm the chat is active
- Open your store frontend — the chat widget is already live
Manual Installation
- Download the plugin ZIP file
- Upload to
/wp-content/plugins/trill-ai-chat-lite/ - Activate through the Plugins menu in WordPress
- Go to Trill Chat → Dashboard to see your status
Requirements
- WordPress 6.0 or higher
- WooCommerce 8.0 or higher
- PHP 8.0 or higher
No OpenAI, Anthropic or Google API key is required. Trill AI manages the AI provider for you.
Frequently asked questions
My store is behind a proxy or CDN — does rate limiting still work?
Yes. The chat endpoints are rate-limited per visitor IP. Cloudflare is recognised out of the box (the real visitor address is read from CF-Connecting-IP only when the connection genuinely comes from a Cloudflare range). Behind any other reverse proxy or CDN, tell the plugin where the real address is with the trcl_client_ip filter — for example add_filter( 'trcl_client_ip', fn() => sanitize_text_field( wp_unslash( $_SERVER['HTTP_X_REAL_IP'] ?? '' ) ) ); — and, if many shoppers legitimately share one address, raise the limit with trcl_rate_limit_per_minute.
Do I need a WooCommerce store to use this plugin?
Yes. Trill AI Chat Lite is a WooCommerce AI shopping assistant — it reads your WooCommerce product catalogue, your published pages, the current cart and the order history to answer shopper questions. It will not do anything useful on a WordPress site without WooCommerce installed and active.
Do I need an OpenAI or Anthropic API key?
No. I manage the AI infrastructure via Trill Cloud — you do not need to create an account with OpenAI, Anthropic or any other provider. Just install, activate and go.
What happens if I delete and reinstall the plugin?
The plugin reconnects automatically: it proves to Trill Cloud that it controls your site and receives a fresh connection secret. Your plan and monthly usage are preserved. Locally stored conversation history is removed by the uninstall (standard WordPress behaviour). Your site must be publicly reachable (including its REST API) for the verification to succeed.
How does the cart-aware feature work?
On every chat turn the plugin reads the visitor’s WooCommerce cart (items, quantities, line totals, cart subtotal and total) and injects a compact summary into the AI’s context. Robin can then answer “what’s in my cart”, “what’s my total”, or “help me checkout” using real cart state — no hallucination, no asking the shopper to repeat what they already added. The cart context is sent fresh on every message, so it stays accurate even if the visitor adds or removes items mid-conversation.
How is order tracking kept private?
For registered customers, identity is verified through their WordPress login — they only see orders bound to their wp_users.ID. For guests, the plugin requires both the order number and an email that matches the order’s billing email. A mismatch silently falls through to “I need to verify your email” instead of confirming or denying the order’s existence, so the plugin never leaks order data to an unverified caller.
How is the lead capture consent stored?
When Robin offers to take the visitor’s email (out-of-stock notification, price-drop alert, etc.) the exact consent line shown to the visitor is snapshotted into the wp_trcl_leads row alongside the email. If a future DSAR challenges the legitimate-interest basis the merchant can show what the visitor agreed to, verbatim, at capture time. Leads are managed from the Trill Chat → Leads admin page with CSV export.
How are orders attributed to chat conversations?
When woocommerce_thankyou fires, the plugin records an order_completed event and looks up any chat_started events that share the same WooCommerce session customer ID within the last 24 hours. On a match, an order_attributed event is written linking the order to the chat session. The dashboard then surfaces “Orders from chat” and “Revenue from chat” KPIs over a configurable 7/30/90-day window.
Can I see, search and export my chat history?
Yes. The Trill Chat → Conversations admin page lists every conversation with its message count, average rating, conversion status and attributed revenue. Filter by date range, status and rating, run a full-text search across message content, and open any conversation to read the full transcript. Export the whole filtered list or a single transcript to CSV (hardened against spreadsheet formula injection), and delete conversations you no longer need — individually or in bulk.
How many conversations does the plugin include?
The free plugin includes 50 conversations per calendar month, enforced server-side. The Trill Cloud plan (£12/month) raises this to 2,000 conversations per month. Your admin dashboard shows a usage bar with your plan’s real allowance so you can track usage at a glance.
What happens when I exceed the monthly conversation quota?
The chat widget remains visible but new shopper conversations are paused until the quota resets at the start of the next calendar month. If you need more headroom, Trill Cloud raises the allowance to 2,000 conversations per month on your existing connection — no reinstall required.
How do I add AI chat to my WooCommerce store?
Install Trill AI Chat Lite from the WordPress plugin directory, activate it, and open Trill Chat → Dashboard. The chat widget appears automatically on every page of your store. No API keys, no OpenAI account, no prompt engineering required — the plugin is ready in under 5 minutes.
Is Trill AI Chat Lite GDPR-compliant?
Yes, fully wired in. Greensolutions Pioneers Limited is a UK-registered company (Companies House 15693716) subject to UK GDPR and EU GDPR. The dedicated Trill Chat → GDPR Tools page lets you look up everything held for a visitor’s email, review it on screen (Right of Access), download it as JSON or CSV (Data Portability) and erase it permanently with a typed confirmation (Right to Erasure) — every action recorded in an audit trail with masked emails. The plugin also auto-registers with WordPress’s native Tools → Export / Erase Personal Data screens, cascading conversations + messages + leads…
Can I require visitors to accept a privacy notice before chatting?
Yes — and it is your choice as the merchant. Configure a privacy policy URL in Settings → Privacy and the widget shows a consent gate: chatting stays blocked until the visitor clicks “I Understand”. Consent is stored only in the visitor’s browser (no server-side record is created just by showing the notice), and if you later change the notice text or URL, every visitor is asked to consent again automatically. Leave the privacy URL empty and no gate is shown.
How can a visitor request their data?
Two ways. They can click Request My Data in the chat widget footer, which creates a WordPress-native personal-data request confirmed by email through WordPress core (rate-limited, and the response never reveals whether an email is known to the site). Or you can handle it directly from Trill Chat → GDPR Tools by looking up their email and exporting or erasing on the spot.
Does it work with HPOS (High-Performance Order Storage)?
Yes. Trill AI Chat Lite fully declares compatibility with WooCommerce HPOS / Custom Order Tables.
Does it work with variable and grouped products?
Yes. Product cards display variable products with a price range and a “View” button that links to the product page, where shoppers can select their variation before adding to cart. Simple products use direct AJAX “Add to Cart”.
Does it work with any WooCommerce theme?
Yes. The chat widget is rendered as a fixed-position overlay and works with any properly coded WooCommerce theme. It has been tested with Storefront, Astra, Flatsome, OceanWP and Kadence.
Can I customise the chat widget appearance?
Yes, extensively. The Trill Chat → Settings → Appearance tab offers a 7-colour palette, 4 corner positions, width / height / corner radius sliders, a custom assistant name, a custom avatar from your media library and a curated font picker — all with a live preview that updates as you type. The welcome message and starter chips are configurable too.
Does the AI see my customer data?
The AI processes the chat messages a shopper sends and the product catalogue context needed to answer (product names, prices, descriptions, stock). No personal visitor data is collected or stored by the external service beyond what is strictly necessary to process each individual message. Chat data is never used for AI training.
Changelog
Answer quality: correct cart totals, no invented products or links, policies only from your own content, better Spanish detection, and 👍/👎 on replies. Safe update for all users.
2.6.0
Answer quality release, driven by real conversations. Safe update for all users — no settings change, no database update.
- Fixed: cart totals shown as 0.00. When a shopper asked about their basket, the assistant listed the items correctly but reported a £0.00 subtotal and total. Totals are now calculated before they reach the assistant.
- Fixed: invented products, prices and links. When a product search found nothing, the assistant could make up a product from the store name or tagline, complete with a price and a URL on another domain. The assistant is now instructed to name only products, prices and links it was actually given, and any link that does not point at your site is replaced by your store URL.
- Improved: policies and product facts come only from your content. Refunds, shipping, guarantees, legal rights and “how does it work” questions are answered from your indexed pages or handed to your support channel — never improvised. Complaints and compensation demands are acknowledged and handed over, not negotiated.
- Improved: stays on topic. Maths, trivia, jokes, role-play, recommendations outside your catalogue and “help me buy elsewhere” are now declined like other off-topic requests; replies are plain text (bold for product names), so nothing is rendered as raw Markdown or LaTeX.
- Improved: Spanish shoppers. “Lista de productos”, “¿qué vendéis?”, “política de devoluciones”, “¿dónde está mi pedido?” and similar now trigger the catalogue and content lookups they should.
- New: 👍/👎 on every assistant reply. Ratings are stored per conversation (Conversations page) so you can see which answers land.
- Changed: a guest conversation now expires after 24 hours of inactivity, so a returning visitor starts fresh instead of carrying weeks-old context.
- Improved: “What’s on sale?” now answers with the products that are actually discounted (and says so when none are), and the assistant sees sale prices, so its text matches the cards it shows.
- Product cards: the “View” button no longer picks up the theme’s link styling.
- Price-drop email offers are only made when a specific product is being discussed.
2.5.0
Connection resilience release. Safe update for all users — no settings change, no database update.
- New: “Trill Cloud Connection” card on the dashboard showing whether this site is connected, the last request failure in plain words (network, timeout, credentials rejected, limit reached…) with its code and time, and a Reconnect button. No more “deactivate and reactivate” to recover a stuck site.
- Security: the Trill Cloud site credential is now encrypted at rest (AES-256-GCM, key derived from your site’s
AUTH_KEY). Existing installs are migrated transparently on first use. If the host ever rotatesAUTH_KEY, the plugin simply reconnects. - Fixed: reinstall recovery could dead-end. When the backend reported no registration to rotate, the plugin gave up permanently instead of registering again. It now falls back to a fresh registration.
- Fixed: failed requests no longer leave empty conversations in the Conversations page and retention counters; a conversation is kept only once the assistant has actually replied, and “chats started” analytics count the same way.
2.4.2
Security and reliability release. Safe update for all users — no settings change, no database update.
- Fixed: chat stopped working for visitors on sites with page caching. The widget sent a WordPress REST nonce on every request, including for guests. Once the cached page outlived the nonce (12–24 hours), WordPress rejected every guest message with a 403. Guests no longer send a nonce; logged-in users still do, and a stale one is retried once as a guest instead of failing.
- Security: per-IP rate limiting could be bypassed by supplying a forged
X-Forwarded-FororClient-IPheader, allowing anyone to exhaust a store’s monthly Trill Cloud allowance. The limiter now uses the connection address; Cloudflare is recognised automatically (CF-Connecting-IPis trusted only from Cloudflare ranges), other proxies can resolve the real address with the newtrcl_client_ipfilter, and the limit itself is adjustable withtrcl_rate_limit_per_minute. - Security: password-protected pages and posts are no longer indexed for the AI, so their content cannot surface in chat answers. Existing entries are removed on the next content re-index.
- Security: the feedback endpoint now requires the session UUID and only accepts ratings for messages of that conversation.
- Privacy: debug logging never records visitor messages or search queries any more (lengths and counts only).
trcl_log()now honoursWP_DEBUG_LOGandTRCL_LOG_LEVEL(defaultinfo), sodebugentries are silent unless you opt in. - Products hidden from the catalogue (visibility “Hidden”) are no longer recommended in chat.
- Hardened product-card rendering in the widget (all attributes escaped) and the legacy paid-plugin conflict check (no fatal on the front end).
- Housekeeping: tested up to WordPress 7.1 and WooCommerce 11.1.
2.4.1
- Housekeeping: WooCommerce is now declared as a formal plugin dependency (
Requires Pluginsheader, WordPress 6.5+). The directory listing shows the requirement, and WordPress offers a one-click WooCommerce install instead of allowing activation without it. On WordPress 6.0–6.4 the existing runtime check continues to apply. No functional changes.
2.4.0
GDPR Tools release — the compliance features that usually sit behind a paywall, free. And I still never store IPs.
- New: GDPR Tools admin page (Trill Chat → GDPR Tools). Look up everything the plugin holds for a visitor’s email, review it on screen (Right of Access), download it as JSON or CSV (Data Portability, formula-injection hardened), or erase it permanently after typing DELETE to confirm (Right to Erasure).
- New: GDPR audit trail. Every search, view, export and erase is recorded — who did it, when, and how many records were touched. Emails are stored masked, and there is deliberately no IP column.
- New: privacy consent gate in the chat widget. When a privacy policy is configured, visitors must accept the notice before chatting. Consent is stored only in the visitor’s browser and re-requested automatically if the notice changes. Optional — no privacy URL, no gate.
- New: “Request My Data” in the widget. Visitors can trigger a WordPress-native personal-data export request from the chat footer, complete with core’s own email confirmation. Rate-limited and enumeration-safe.
- New: retention dashboard on Settings → Privacy: stored totals, retention window, last cleanup, a dry-run Preview Cleanup, and Run Cleanup Now.
- Fixed: uninstall now removes every plugin table. Leads, analytics events and the content index were previously left behind on uninstall.
- Fixed: retention cleanup no longer orphans feedback rows. Feedback left on expired conversations is now removed with them.
2.3.1
- Fixed: the Monthly Usage dashboard now shows your real plan allowance. The usage bar previously assumed the 50-conversation free tier for everyone; paid Trill Cloud sites saw a misleading “0 of 50”. The backend now reports the plan’s actual cap with every chat and the dashboard reflects it (50 free / 2,000 Cloud), updating automatically on upgrades.
Screenshots
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FAQ
Trill AI Product Chat for WooCommer…: quick answers
Straight answers, pulled from live WordPress.org data.
Live data from WordPress.org · checked Oct 4, 2026
Is Trill AI Product Chat for WooCo… free?
Yes. Trill AI Product Chat for WooCo… is free to download and use from the official WordPress.org plugin directory.
Is Trill AI Product Chat for WooCo… safe to use in 2026?
Trill AI Product Chat for WooCo… is a solid plugin choice in 2026, with a few things worth checking first. Was last updated 3 weeks ago, and scores 64/100 on our health check.
How many websites use Trill AI Product Chat for WooCo…?
Trill AI Product Chat for WooCo… is active on <10 WordPress websites and has been downloaded 1,180 times since it launched in March 2026. It was downloaded 174 times in the last 30 days.
Does Trill AI Product Chat for WooCo… work with WordPress 7.1?
Yes. The developer has tested Trill AI Product Chat for WooCo… up to WordPress 7.1.2, the latest release. It requires WordPress 6.0 or newer.
What PHP version does Trill AI Product Chat for WooCo… need?
Trill AI Product Chat for WooCo… requires PHP 8.0 or higher. Most hosts run PHP 8.x today, so it works on any modern WordPress hosting.
When was Trill AI Product Chat for WooCo… last updated?
The latest version, 2.6.0, was released on September 13, 2026 (3 weeks ago).
Who makes Trill AI Product Chat for WooCo…?
Trill AI Product Chat for WooCo… is developed and maintained by trillai.
What are the best alternatives to Trill AI Product Chat for WooCo…?
The most popular alternatives to Trill AI Product Chat for WooCo… are WPZOOM Connect: AI Chat, Cl… (90K+ installs), Lead Generation Contact Wid… (10K+ installs) and Hyve Lite (7K+ installs).
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