Support Helpdesk Ticket System Lite
Host A helpdesk ticket system Website with WordPress. Multi Helpdesk empowers your WordPress with the Support Ticket System.
Use with caution
Support Helpdesk Ticket System… works, but test it on a staging site before relying on it in 2026. It runs on 10+ sites and was last updated 4 months ago, and scores 51/100 on our health check.
- Small user base (10+ active installs)
- Very few reviews so far
How does it stack up?
Side-by-side on installs, updates, ratings & support
Daily downloads
Download spikes usually follow a new release — each site that auto-updates counts as a download.
Rankings
Where Support Helpdesk Ticket Sys… stands todayWordPress.org search rankings
Live position in the plugin search, top 100| Keyword | Position |
|---|---|
| helpdesk | #20 |
| support | >100 |
| support system | #60 |
| ticket | #57 |
| ticket system | #23 |
Version adoption
Share of active sites per release.
About Support Helpdesk Ticket System Lite
From the official readme · v4.5.2Description
Host A Support Tickets System Website with WordPress.
Multi Helpdesk empowers your WordPress with the helpdesk ticket system Business Model. Where companies from all around the globe could join your website to host their own support system.
General Features
Responsive Layout
Multiple skins
Companies on Subdomains.
Usage Documentation
Developer Documentation
Changeable Themes
Features Can be Extended.
Company Admin Features
Can Create Helpdesk
Configure Support Homepage
Configure FAQ (html/text)
Configure Company Introduction (html/text)
Can add/edit/view/delete Agents
Can add/edit/view/delete/block Customers
Can respond To Tickets
Can assign Tickets To Agents
Configure Tickets Settings
Change Skin
Premium Admin Demo
Customer Features
Can Edit Profile
Can Create Ticket
Can Solve Ticket
Can Rate Tickets
Premium Customer Demo
Agent Features
Can add/edit/view/delete/block Customers
Can Respond To Tickets
Can Close Tickets
Can Edit Profile
Pro Features
-
Core UI Theme
-
Admin LTE Theme
Installation
This section describes how to install the plugin and get it working.
e.g.
- Upload the plugin files to the
/wp-content/plugins/multihelpdesk-litedirectory, or install the plugin through the WordPress plugins screen directly. - Activate the plugin through the ‘Plugins’ screen in WordPress
- Use the Settings->Plugin Name screen to configure the plugin
- (Make your instructions match the desired user flow for activating and installing your plugin. Include any steps that might be needed for explanatory purposes)
Frequently asked questions
How do i view the support helpdesk
By default YOURSITE.COM/company will display the helpdesk homepage, which you can change from the settings.
How Many Agents and tickets can i create
You can create unlimited tickets.
Why should i buy premium version
You will get 2 additional responsive themes
For developers
Is this your plugin? Show off the numbers.
Add a live badge to your site, docs or GitHub README. It updates on its own — no account needed.
Best Support Helpdesk Ticket Syste… alternatives
All helpdesk plugins →
FAQ
Support Helpdesk Ticket System Lite: quick answers
Straight answers, pulled from live WordPress.org data.
Live data from WordPress.org · checked Oct 1, 2026
Is Support Helpdesk Ticket System… free?
Yes. Support Helpdesk Ticket System… is free to download and use from the official WordPress.org plugin directory.
Is Support Helpdesk Ticket System… safe to use in 2026?
Support Helpdesk Ticket System… works, but test it on a staging site before relying on it in 2026. It runs on 10+ sites and was last updated 4 months ago, and scores 51/100 on our health check.
How many websites use Support Helpdesk Ticket System…?
Support Helpdesk Ticket System… is active on 10+ WordPress websites and has been downloaded 2,939 times since it launched in April 2020. It was downloaded 80 times in the last 30 days.
Does Support Helpdesk Ticket System… work with WordPress 7.1?
Support Helpdesk Ticket System… is officially tested up to WordPress 7.0.6, while the latest release is 7.1.2. It may still work, but try it on a staging site first.
What PHP version does Support Helpdesk Ticket System… need?
Support Helpdesk Ticket System… requires PHP 5.6 or higher. Most hosts run PHP 8.x today, so it works on any modern WordPress hosting.
When was Support Helpdesk Ticket System… last updated?
The latest version, 4.5.2, was released on June 1, 2026 (4 months ago).
Who makes Support Helpdesk Ticket System…?
Support Helpdesk Ticket System… is developed and maintained by M. Ali Saleem.
What are the best alternatives to Support Helpdesk Ticket System…?
The most popular alternatives to Support Helpdesk Ticket System… are SupportCandy (10K+ installs), Fluent Support (10K+ installs) and JS Help Desk (7K+ installs).
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