Tap Chat – Floating Contact Button
WhatsApp chat button with multiple agents, welcome bubble, working hours, page rules and privacy-first click analytics. No cookies, no third parties.
Solid choice
Tap Chat is a solid plugin choice in 2026, with a few things worth checking first. It runs on 100+ sites, is rated 5/5 and was last updated 2 weeks ago, and scores 75/100 on our health check.
- Actively developed — last update 2 weeks ago
- Tested with the latest WordPress (7.1)
- Momentum — downloads up 229.1% vs the previous 30 days
- Small user base (100+ active installs)
- Very few reviews so far
How does it stack up?
Side-by-side on installs, updates, ratings & support
Daily downloads
Download spikes usually follow a new release — each site that auto-updates counts as a download.
Rankings
Where Tap Chat stands todayWordPress.org search rankings
Live position in the plugin search, top 100| Keyword | Position |
|---|---|
| chat | #59 |
| chat button | #48 |
| click to chat | #42 |
| >100 | |
| whatsapp chat | #41 |
Version adoption
Share of active sites per release.
Rating breakdown
★★★★★★★★★★ 5 from 1 reviews
About Tap Chat – Floating Contact Button
From the official readme · v2.1.0Description
Tap Chat adds a beautiful floating WhatsApp button with advanced features — and now a built-in, privacy-first analytics dashboard so you can see exactly how many visitors tap to chat, from which pages and on which devices, without sending a single byte to Google or anyone else. Set business hours, show welcome messages with multiple styles, control visibility, and customize appearance — all while keeping your site fast and privacy-friendly.
New in 2.1: Multiple Agents — turn the single button into a small picker panel with up to three team members, each with their own WhatsApp number or custom link, avatar, role and online status, so visitors always reach the right person.
- Demo: Plugin demo
- Support Forum: WordPress.org support
- Bug Reports: GitHub issues
Key Features
- Multiple Agents (NEW) – Route visitors to the right person: turn the floating button into a compact picker panel with up to 3 team members, each with their own WhatsApp number or custom link, avatar, role and manual online/offline status. Drag to reorder in the admin; the chosen agent’s name is also sent to GA4 / Tag Manager.
- Built-in Privacy-First Analytics Dashboard – See Total / Today / This Week / This Month chat clicks, percentage change vs the previous period, Top Pages by clicks, and Clicks by Device — right inside wp-admin. Optionally measure button views, unique visitors and click-through rate (CTR). 100% first-party: no cookies, no personal data, no external requests, and your data never leaves your server.
- Floating Chat Button – Beautiful, customizable button that sticks to your site
- Custom Icon Upload – Replace WhatsApp icon with your own brand logo or custom image
- Custom link – Replace WhatsApp Link with Telegram, Messenger, a contact page, Phone, Email or any URL
- Welcome Bubble – Friendly greeting message to encourage conversations with two styles (Modern & Simple)
- Smart Triggers – Show the bubble at the perfect moment based on visitor behavior
- Country Selector – Easy phone number configuration with 150+ country codes and flags
- Working Hours – Display button only during business hours with timezone support
- Page Visibility – Show or hide button on specific pages/posts
- Fully Customizable – Colors, sizes, positions, labels – make it yours
- Mobile Optimized – Separate mobile/desktop configurations
- Google Analytics 4 / Tag Manager Integration – Optionally also forward chat clicks and welcome-bubble impressions as GA4 events using the analytics already installed on your site
- Translation Ready – Fully translatable with .pot file included
- Performance First – Minimal footprint, no jQuery dependencies in frontend
Multiple Agents
Let visitors pick who to talk to instead of guessing. Turn the floating button into a compact picker panel with up to three team members.
- Up to 3 agents – each opens their own chat in a new tab.
- WhatsApp or custom link per agent – use a WhatsApp number, or any URL (Telegram, Messenger, tel:, mailto:, a contact page).
- Per-agent details – name, role/label, avatar image, and a pre-filled WhatsApp message.
- Manual online / offline – show a green “online” dot per agent, or mark them offline.
- Custom panel title and subtitle – set the heading visitors see when the panel opens.
- Drag-to-reorder – arrange agents in the admin with a simple drag handle.
- Non-destructive – existing single-button setups keep working; switch modes any time from Settings -> Tap Chat -> Agents.
- GA4 / Tag Manager aware – the chosen agent’s name is sent as a label on chat-click events.
Built-in Analytics Features
Know what actually drives conversations — without handing your visitors’ data to third parties. Everything is stored in your own WordPress database.
- Headline metrics at a glance: Total, Today, This Week and This Month chat clicks, with a clear percentage change versus the previous period.
- Top Pages by Clicks: discover which pages and products send the most people to chat.
- Clicks by Device: see the mobile / desktop / tablet split at a glance.
- Click-through rate (CTR): turn on optional traffic tracking to measure the Visitors → Button Views → Clicks → CTR funnel.
- At-a-glance dashboard widget: today / last 7 days / all-time clicks with a 14-day sparkline, right on your WordPress dashboard.
- Privacy by design: no cookies, no personal data (IP address and user agent are never stored), no external requests, and nothing shared with Google or any third party.
- You stay in control: exclude logged-in users from tracking, choose how long data is kept (auto-pruned daily), and reset all analytics data at any time.
- Optional GA4 / Tag Manager: if you prefer, also forward events to your existing GA4 or Google Tag Manager — kept completely separate from the built-in analytics.
Welcome Bubble Features
The welcome bubble is designed to increase engagement and conversions:
-
Two Beautiful Styles:
- Modern – Rich bubble with avatar, name, and online status
- Simple – Clean bubble with message only, positioned above or beside button
-
Smart Triggers – Show bubble based on visitor behavior:
- Time on Page – After visitor spends specific time (recommended)
- Scroll Depth – When visitor scrolls to specific percentage
- Exit Intent – When visitor moves to close tab/window
- Idle Detection – When visitor is inactive
-
Customization Options:
- Custom welcome message with emoji support
- Agent/team name display (Modern style)
- Avatar image upload (Modern style)
- Multiple trigger combinations
- Auto-close on interaction
- Session-based display (won’t annoy visitors)
Advanced Features
-
Custom Icon Upload:
- Replace default WhatsApp icon with your brand logo
- Supports PNG, JPG, SVG formats
- Perfect circular display with automatic sizing
- Works in floating button, offline button, and bubble avatar
- Easy fallback to default icon
-
Business Hours Control:
- Set different hours for each day of the week
- Timezone support for accurate scheduling
- Custom offline message
- Choose to hide button or show offline state
-
Visibility Rules:
- Show on specific pages only
- Hide on specific pages (e.g., checkout, cart)
- Combine show/hide rules for precise control
- Support for all post types and WooCommerce pages
-
Customization Options:
- Button position (left/right)
- Custom colors
- Icon sizes (separate for desktop/mobile)
- Hide/show label on mobile or desktop
- Pre-filled message text
- Page context appending (automatic page info in message)
Usage
Shortcode:
Display chat link anywhere with: [tapchat]
Custom shortcode parameters:
[tapchat phone=”+1234567890″ message=”Hello!” label=”Contact us”]
Roadmap
Planned features for future versions:
- Click source breakdown (button vs. welcome bubble vs. inline shortcode)
- UTM / campaign attribution for chat clicks
- CSV export of analytics reports
- Per-agent analytics (clicks broken down by agent)
- Round-robin / load-balanced agent routing
- Departments and per-agent working hours
Want a specific feature? Let us know in the support forum!
Installation
Automatic Installation
- Go to WordPress Dashboard → Plugins → Add New
- Search for “Tap Chat”
- Click “Install Now” and then “Activate”
- Go to Settings → Tap Chat to configure
Manual Installation
- Download the plugin zip file
- Go to WordPress Dashboard → Plugins → Add New → Upload Plugin
- Choose the downloaded zip file and click “Install Now”
- Activate the plugin
- Go to Settings → Tap Chat to configure
Configuration
-
General Tab:
- Select your country code from the dropdown
- Enter your phone number (without country code)
- Upload custom icon to replace WhatsApp logo (optional)
- Customize button appearance (color, size, position)
- Set default message and label
-
Agents Tab:
- Set Button Mode to “Multiple agents”
- Add up to 3 agents; for each, choose WhatsApp or a custom link
- Set name, role, avatar, and a manual online / offline status
- Optionally edit the panel title and subtitle
-
Welcome Bubble Tab:
- Enable welcome bubble
- Choose style (Modern or Simple)
- Customize message, name, and avatar
- Configure smart triggers (Time on Page recommended)
-
Business Hours Tab:
- Enable working hours if needed
- Set schedule for each day
- Choose timezone
- Add optional offline message
-
Visibility Tab:
- Control where button appears
- Show on specific pages only
- Hide on specific pages (e.g., checkout)
-
Advanced Tab:
- Enable page context appending
- Additional customization options
-
Analytics Tab:
- Overview sub-tab: view your first-party chat-click report (totals, top pages, devices, and CTR when traffic tracking is on)
- Settings sub-tab: turn click tracking on/off, enable optional Traffic & CTR tracking, exclude logged-in users, set data retention, reset data, and configure the optional GA4 / Tag Manager integration
Frequently asked questions
Do I need a business account?
No. Tap Chat works with regular accounts or business accounts from supported messaging platforms.
Can I add more than one WhatsApp number or agent?
Yes. Go to Settings -> Tap Chat -> Agents and set Button Mode to “Multiple agents”. You can add up to 3 team members, each with their own WhatsApp number or custom link, avatar, role and online status. Visitors tap the button and choose who to chat with.
Do multiple agents change my existing button?
No. Updating keeps you in single-button mode, so your current button works exactly as before. Multiple agents is opt-in – switch to it whenever you like, and switch back at any time.
Will it slow down my website?
No. Tap Chat is extremely lightweight and loads asynchronously, so it won’t affect your site speed. The built-in analytics use a non-blocking beacon and a compact daily-aggregated table, and are fully compatible with page caching.
Can I customize the button design?
Yes! You can customize colors, sizes, position, and labels. The button adapts to your brand.
Can I upload my own icon?
Yes! Go to General Settings and use the Custom Icon Upload feature to replace the WhatsApp icon with your own brand logo or any custom image.
Does it work on mobile?
Yes! Tap Chat is fully responsive and optimized for mobile devices with separate mobile/desktop controls.
Can I use it with WooCommerce?
Absolutely! Tap Chat works perfectly with WooCommerce and supports all WooCommerce pages.
How do smart triggers work?
Smart triggers show the welcome bubble based on visitor behavior: – Time on Page: After visitor stays for X seconds (default and recommended) – Scroll Depth: When visitor scrolls to X% of page – Exit Intent: When visitor moves mouse to close tab – Idle Detection: When visitor is inactive for X seconds When multiple triggers are enabled, the bubble shows when ANY trigger condition is met first.
What’s the difference between Modern and Simple bubble styles?
Modern Style: – Includes avatar image – Shows agent/team name – Displays online status indicator – Positioned above button Simple Style: – Clean, minimal design – Message only – Can be positioned above or beside button – Faster to configure
Can I disable the welcome bubble?
Yes! The welcome bubble is optional. You can use just the floating button without the bubble.
Will visitors see the bubble every time?
No. After a visitor closes the bubble or clicks it, they won’t see it again during that browsing session (using sessionStorage).
Can I use a different phone number in shortcode?
Yes! Use: [tapchat phone="+1234567890"] to override the default number.
Can I have different messages for different pages?
Yes! Use the shortcode with custom message parameter: [tapchat message="Custom message for this page"]
How do I set working hours?
Go to Business Hours tab Enable “Enable Working Hours” Select your timezone Toggle days on/off and set times Optionally add offline message Save changes
What happens outside working hours?
You have two options: – Hide the button completely (leave offline message empty) – Show grayed-out button with offline message
Can I show button only on specific pages?
Yes! Use the Visibility tab: – “Show ONLY on specific pages” – button appears only where selected – “Hide on specific pages” – button hidden where selected – Combine both for precise control
Does Tap Chat include built-in analytics?
Yes. As of version 2.0, Tap Chat records chat-button clicks and shows them in a built-in dashboard under Settings → Tap Chat → Analytics → Overview. You get Total / Today / This Week / This Month clicks, top pages, device breakdown and, optionally, click-through rate.
Is the built-in analytics GDPR-friendly? Does it use cookies?
It is designed to be privacy-first. It sets no cookies, stores no personal data (IP addresses and user agents are never saved), and makes no external requests. All data lives in your own WordPress database and is never shared with Google or any third party. Unique-visitor counting (only used when you enable optional Traffic & CTR tracking) uses a cookieless, first-party browser flag, not a tracking cookie.
Where is my analytics data stored?
In a single, compact table in your own WordPress database. Data is aggregated per day so the table stays small, older rows are pruned automatically based on your retention setting, and the table is removed if you uninstall the plugin.
Changelog
New: Multiple Agents. Turn the button into a picker panel with up to 3 team members, each with their own WhatsApp number or link, avatar and online status. Existing single-button setups are unaffected. Also includes RTL display fixes.
2.1.0 – 2026-09-13
Multiple agents: let visitors choose who to chat with.
- New: Multiple Agents mode (Settings → Tap Chat → Agents). Switch the floating button from a single link to a small picker panel listing up to 3 team members, each opening their own chat.
- New: Per-agent WhatsApp number or custom link (Telegram, Messenger, tel:, mailto:, any URL), optional avatar, role label, and pre-filled WhatsApp message.
- New: Manual per-agent online / offline indicator (green dot), customizable panel title and subtitle, and drag-to-reorder in the admin.
- New: Agent name is forwarded as a label on Google Analytics 4 / Tag Manager chat-click events, so you can see which agent visitors picked.
- New: After activation, an admin notice links straight to the settings page until the chat button is configured, so it’s clear how to make the button appear.
- Improved: The button label is now hidden on desktop by default, for a cleaner icon-only button (you can turn it back on under Settings → Tap Chat → General).
- Improved: Existing single-button setups are untouched — the plugin stays in Single mode after updating, and your current button keeps working exactly as before.
- Fixed: On RTL sites, the “Side” welcome bubble now appears next to the button on the correct side (previously it was placed on the opposite side of the screen).
- Fixed: The welcome-bubble close button now stays pinned to the corner even with themes (e.g. Woodmart) whose RTL stylesheet forces a global button reset, so the bubble no longer grows taller on RTL sites.
- Developer: Cleaned up Plugin Check reports — REST server inputs are now sanitized, and the custom analytics table’s direct queries are documented (values are always prepared; the table name is a trusted
$wpdb->prefixidentifier).
2.0.0 – 2026-09-05
Tap Chat 2.0 introduces a complete, privacy-first analytics suite — your data stays on your own server.
- New: Built-in Analytics dashboard (Settings → Tap Chat → Analytics → Overview) showing Total / Today / This Week / This Month chat clicks, percentage change vs. the previous period, Top Pages by Clicks, and Clicks by Device, with a 7 / 30 / 90-day range selector.
- New: Optional Traffic & CTR tracking that records button views and cookieless unique visitors to reveal the Visitors → Button Views → Clicks → CTR funnel. Off by default.
- New: WordPress dashboard widget with today / last 7 days / all-time clicks and a 14-day sparkline, linking to the full report.
- New: Exclude logged-in users option so your own testing and staff activity stay out of the numbers.
- New: Data controls — configurable retention with automatic daily pruning, and a one-click “Reset analytics data” action.
- Privacy by design: all analytics are stored in your own database. No cookies, no personal data (IP address and user agent are never stored), and no external requests. The data table is removed on uninstall.
- Improved: the Analytics tab is now organized into two clear sub-tabs — “Overview” (the read-only report) and “Settings” (built-in tracking plus the existing GA4 / Tag Manager integration, which is unchanged and fully independent).
- Performance: click tracking uses a non-blocking beacon and a compact daily-aggregated table that is cache-friendly; the dashboard widget caches its figures so the WordPress dashboard adds no repeated queries.
1.9.0 – 2026-07-13
- Added a new Analytics tab: send GA4 / Google Tag Manager events on chat clicks (tapchat_click) and welcome-bubble impressions (tapchat_bubble_shown, with trigger_type). Uses your existing GA4/GTM; loads no analytics library of its own.
1.8.2 – 2026-07-13
- Fixed Notice of Function _load_textdomain_just_in_time
1.8.1 – 2026-07-13
- Fixed Update name.
1.8.0 – 2026-07-13
- Added button animations in the General tab: fade in, slide in, bounce, ring/shake, and a “New message” style with an unread badge and pulsing ring. Motion is disabled for visitors who prefer reduced motion.
- Added a dismissible review request notice with three randomized copy variants (A/B assignment per install), shown on the Dashboard, Plugins, and settings screens 1 day after install. Use the
tap_chat_review_delay_daysfilter to change the delay. - Changed plugin name to “Tap Chat – WhatsApp Chat & Floating Chat Button”.
- Fixed invalid “Tested up to” header (was 7.0).
Screenshots
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Best Tap Chat alternatives
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FAQ
Tap Chat – Floating Contact Button: quick answers
Straight answers, pulled from live WordPress.org data.
Live data from WordPress.org · checked Sep 29, 2026
Is Tap Chat free?
Yes. Tap Chat is free to download and use from the official WordPress.org plugin directory.
Is Tap Chat safe to use in 2026?
Tap Chat is a solid plugin choice in 2026, with a few things worth checking first. It runs on 100+ sites, is rated 5/5 and was last updated 2 weeks ago, and scores 75/100 on our health check.
How many websites use Tap Chat?
Tap Chat is active on 100+ WordPress websites and has been downloaded 2,517 times since it launched in September 2025. It was downloaded 566 times in the last 30 days.
Does Tap Chat work with WordPress 7.1?
Yes. The developer has tested Tap Chat up to WordPress 7.1.2, the latest release. It requires WordPress 5.8 or newer.
What PHP version does Tap Chat need?
Tap Chat requires PHP 7.4 or higher. Most hosts run PHP 8.x today, so it works on any modern WordPress hosting.
When was Tap Chat last updated?
The latest version, 2.1.0, was released on September 13, 2026 (2 weeks ago).
Who makes Tap Chat?
Tap Chat is developed and maintained by Tap Team.
What are the best alternatives to Tap Chat?
The most popular alternatives to Tap Chat are Joinchat (700K+ installs), Floating Chat Widget: Conta… (300K+ installs) and Tidio (70K+ installs).
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