ShopChat – Order Alerts & Abandoned Cart Recovery
Boost WooCommerce sales with WhatsApp Order Notifications, Abandoned Cart Recovery, Floating Customer Chat, and Review Boosters.
Solid choice
ShopChat is a solid plugin choice in 2026, with a few things worth checking first. Was last updated 5 days ago, and scores 64/100 on our health check.
- Actively developed — last update 5 days ago
- Tested with the latest WordPress (7.1)
- Small user base (<10 active installs)
- Very few reviews so far
How does it stack up?
Side-by-side on installs, updates, ratings & support
Daily downloads
Download spikes usually follow a new release — each site that auto-updates counts as a download.
Rankings
Where ShopChat stands todayWordPress.org search rankings
Live position in the plugin search, top 100| Keyword | Position |
|---|---|
| abandoned cart | >100 |
| order notification | >100 |
| >100 | |
| whatsapp chat | >100 |
| woocommerce | >100 |
About ShopChat
From the official readme · v1.0.1Description
ShopChat is an all-in-one customer engagement and recovery suite designed specifically for WooCommerce store owners.
WhatsApp messages boast an incredible 90%+ open rate compared to traditional emails. ShopChat gives your store the power to communicate with shoppers via WhatsApp instantly.
Key Features
- 100% Free 1-Click Messaging (Default): Zero monthly fees, zero Meta API setup, zero per-message costs. Send order notifications and cart recovery links directly with 1 click from your WordPress admin.
- Automated Meta Cloud API Support (Optional): Ready for high-volume stores needing automated background dispatch via the official WhatsApp Business Platform.
- Storefront Floating WhatsApp Widget: Beautiful, customizable chat bubble with agent name, online status, and prefilled product inquiry on product detail pages.
- Abandoned Cart Capture & Recovery: Automatically captures guest shopper contact info on checkout field change. Send 1-click cart restore links with items repopulated.
- Dynamic Template Engine with Live Phone Simulator: Customize order status alerts (Processing, Completed, Shipped, etc.) with dynamic tags (
{customer_name},{order_id},{order_total}) and preview them in a realistic WhatsApp smartphone mockup. - Post-Purchase Review Booster: Generate one-click WhatsApp review requests to increase product ratings.
- High-Performance Order Storage (HPOS) Ready: 100% compatible with modern WooCommerce HPOS and Classic custom post types.
External services
This plugin integrates with third-party external services to provide WhatsApp messaging and customer communication:
- WhatsApp Click-to-Chat (wa.me / api.whatsapp.com)
* Service Provider: Meta Platforms, Inc. / WhatsApp LLC.
* What it is used for: Powers the default 1-Click Direct Messaging mode and the Storefront Customer Chat Widget. It creates deep links that open WhatsApp Web or the WhatsApp desktop/mobile app with pre-filled message text.
* What data is sent: Recipient phone number and encoded message content (customer first name, order number, store title, or product inquiry URL).
* When data is sent: Only when an admin or a storefront visitor explicitly clicks the WhatsApp action button or chat widget. No background data transmission occurs.
* Terms of Service: https://www.whatsapp.com/legal/terms-of-service
* Privacy Policy: https://www.whatsapp.com/legal/privacy-policy
- Meta WhatsApp Business Cloud API (graph.facebook.com)
* Service Provider: Meta Platforms, Inc.
* What it is used for: Optional automated messaging engine for stores wanting automatic background delivery of order alerts and cart recovery notifications through the official WhatsApp Business Platform. Also used to verify template parameter counts from the WhatsApp Business Account.
* What data is sent: Store Phone Number ID, WhatsApp Business Account ID, System User Permanent Access Token, recipient phone number, and template parameters (customer name, order number, cart total).
* When data is sent: Only when the store administrator explicitly enables “Official Meta Cloud API” mode and configures their API credentials. Requests are dispatched upon WooCommerce order status transitions, automated cart recovery cron intervals, or manual “Send Test” admin clicks.
* Meta Terms of Service: https://www.facebook.com/legal/terms
* WhatsApp Business Terms: https://www.whatsapp.com/legal/business-terms
* Meta Privacy Policy: https://www.facebook.com/privacy/policy
Installation
- Upload the
shopchatfolder to the/wp-content/plugins/directory, or install the plugin directly through the WordPress plugins screen. - Activate the plugin through the ‘Plugins’ screen in WordPress.
- Navigate to ShopChat in your WordPress admin menu.
- Enter your store’s WhatsApp Business number and save.
- Customize your order templates and enjoy higher conversions!
Frequently asked questions
Is this plugin completely free to use?
Yes! By default, ShopChat uses our 1-Click direct send technology (wa.me). You do not need to pay any monthly subscriptions, credit cards, or Meta API charges.
Do I need a Meta Developer Account?
No. You can use any existing WhatsApp or WhatsApp Business number. A Meta Cloud API connection is completely optional for stores that prefer background automation.
Does it work with guest checkout?
Yes. Our checkout listener detects when guest shoppers enter their phone number or email, allowing you to recover abandoned carts even before an account is registered.
Is ShopChat compatible with WooCommerce HPOS?
Yes, ShopChat fully declares and implements High-Performance Order Storage (HPOS) compatibility.
Changelog
1.0.1
- Minor CSS Update
- Icon Update
1.0.0
- Initial release.
- Added 1-Click Free Mode and Meta Cloud API integration.
- Added Storefront floating chat widget with single-product inquiries.
- Added Abandoned Cart capture and 1-click restoration engine.
- Added WooCommerce HPOS support.
Screenshots
For developers
Is this your plugin? Show off the numbers.
Add a live badge to your site, docs or GitHub README. It updates on its own — no account needed.
Best ShopChat alternatives
All abandoned cart plugins →
FAQ
ShopChat: quick answers
Straight answers, pulled from live WordPress.org data.
Live data from WordPress.org · checked Oct 5, 2026
Is ShopChat free?
Yes. ShopChat is free to download and use from the official WordPress.org plugin directory.
Is ShopChat safe to use in 2026?
ShopChat is a solid plugin choice in 2026, with a few things worth checking first. Was last updated 5 days ago, and scores 64/100 on our health check.
How many websites use ShopChat?
ShopChat is active on <10 WordPress websites and has been downloaded 79 times since it launched in September 2026. It was downloaded 85 times in the last 30 days.
Does ShopChat work with WordPress 7.1?
Yes. The developer has tested ShopChat up to WordPress 7.1.2, the latest release. It requires WordPress 5.8 or newer.
What PHP version does ShopChat need?
ShopChat requires PHP 7.4 or higher. Most hosts run PHP 8.x today, so it works on any modern WordPress hosting.
When was ShopChat last updated?
The latest version, 1.0.1, was released on September 30, 2026 (5 days ago).
Who makes ShopChat?
ShopChat is developed and maintained by Mizbahuddin Qasim.
What are the best alternatives to ShopChat?
The most popular alternatives to ShopChat are Booster for WooCommerce (30K+ installs), MWB HubSpot for WooCommerce (6K+ installs) and ActiveCampaign for WooComme… (5K+ installs).
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