Abandoned Checkout Recovery & Order Notifications for WooCommerce

Steps: * Install the plugin. * Go to WooCommerce-> Interakt-> Click on ‘Connect to Interakt’ * In the page that opens, click on ‘Sign Up’ * Fill the form & click on ‘Register with Interakt’ to create an account on Interakt. In the form, please enter your personal WhatsApp number where we can reach out to you for any updates – do not enter the number that you wish to use for your WhatsApp API account. * You will be logged into your Interakt account in ‘Sandbox mode’ i.e. a temporary WhatsApp number will be assigned from our end to your Interakt account, so that you can test different features…

We generally recommend using a new number for your WhatsApp Business API account. However if you really want to use your current WhatsApp number, please read below before going ahead: * You will have to delete the WhatsApp account on that number. * You can’t use the number on WhatsApp Personal / Business apps while you use the number as a WhatsApp API number. * Due to WhatsApp’s rules, going back to WhatsApp apps from Interakt is a time taking process & not guaranteed. * Old chats on your number’s WhatsApp account will get deleted and won’t show up on Interakt.

With a WhatsApp API account, you can fulfill many use cases which are not possible via the normal WhatsApp app today: Send bulk WhatsApp campaigns for discounts / offers to your customers. (customers will get the messages even if they haven’t saved your number in their contacts list) Send automated notifications for abandoned checkouts, order updates etc Assign chats between team members Tag customers, add fields for customers Send auto-replies and build automated chat flows on WhatsApp Send WhatsApp Catalogs to 1000s of customers via campaigns Build credibility via WhatsApp Green Tick

The following things are not possible on WhatsApp API as of today: * Messaging a customer 24 hours after the customer’s last reply without using an Approved Template * Being part of WhatsApp groups * Putting up WhatsApp statuses

After connecting a number to your WhatsApp API account: * Unlimited responses to customer initiated conversations * Business Initiated Conversations with 250 unique customers per rolling 24 hrs period. That is, you can send WhatsApp Campaigns to roughly 250 customers per day. After connecting a number to your WhatsApp API account & also verifying your Facebook Business account: * Unlimited responses to customer initiated conversations * Business Initiated Conversations with 1000 unique customers per rolling 24 hrs period. That is, you can send WhatsApp Campaigns to roughly 1000 customers per…

Steps: * After clicking on ‘Connect to Interakt’, make sure you sign up / log in into your Interakt account. * After doing so, you should see 2 alerts on the top alert: 1st alert – Your WooCommerce store is being connected to your Interakt account. 2nd alert – Your WooCommerce store is now connected to your Interakt account… * If you see both alerts, then come back to the plugin page in your Woocommerce admin and refresh the page, to see the plugin as Connected. * If you don’t see both alerts, It could be because of your firewall. Disable your firewall & try connecting again (you can enable…

Login to your WHM (hosting server) as a root Search for Firewall Configuration setting. It can be under the Security settings Click on Firewall Disable Once it got disabled you can get a warning as “Firewall Status: Disabled and Stopped”. To enable the same you can click Enable under firewall settings.

Hostgator – https://www.hostgator.com/help/article/hg-firewall-plugin Hostinger – https://support.hostinger.com/en/articles/1583474-how-to-allow-or-block-a-specific-ip-address-for-your-website#how-to-manage-accesses-with-an-ip-manager GoDaddy – https://in.godaddy.com/help/allow-or-block-website-access-27422 Bluehost – https://www.bluehost.in/hosting/help/308

Please check: If you have followed all steps given here to set the integration live from the plugin page in your Woocommerce Admin. If yes, check whether you have followed all steps given here to set live campaigns for Abandoned Checkout, Order Confirmations etc from Interakt. If your notifications are still not getting sent, please go to https://app.interakt.ai/notification, click on the particular campaign and in the page that opens, check whether the ‘Attempted’ count has increased. If it has, it means that Interakt did try to send the notification, but for some reason, it failed to get…

The plugin sends out ‘Abandoned checkout’ events whenever a customer abandons a checkout after having given their phone number in the Order Checkout Form. Now, after providing the phone number, there could be the following cases: * The customer abandoned the checkout before starting payment – in this case, the order typically doesn’t appear in the orders panel in your Woocommerce admin. However, the Interakt plugin will detect this order & send an ‘Abandoned checkout’ event into your Interakt account. * The customer abandoned the checkout after starting payment – in this case, the order…

Steps: * Go to https://appdev.interakt.ai/widget/manage * Design your WhatsApp Widget * Click on Save Changes * Go to https://app.interakt.ai/widget/install * Copy the HTML / Javascript code * Paste it in your website’s code

Steps: * Go to Products in your WordPress Admin and export all products into a CSV file. * Map the different product fields to the fields given in this sheet. This is the template for creating Facebook Catalogs via Google Sheets. The mandatory fields are id, title, description, availability, condition, price, link, image_link, brand * If you are using a WhatsApp API number starting with +91, you also need to mandatorily include the field “origin_country” for each product. If origin_country is not IN, you need to mandatorily include fields for Importer_name, Importer_address…

Read this article to understand how to setup custom auto-replies to FAQs & include those FAQs in a List Message (which we call the Interaktive List!). After you have created your Interaktive List, don’t forget to attach it to your Welcome / OOO / Delayed messages.

Steps to send bulk campaign to customers who have abandoned checkout in the last 30 days: Go to https://app.interakt.ai/notification and create a New Campaign from scratch. In ‘Choose your audience’, click on +Add Filter and search for ‘Abandoned checkout’ Click on it and you will see a list. Choose ‘Created On’ Then, select ‘after’ and select the date 30 days back Click on Done This will filter out all those customers who have abandoned checkout over the last 30 days. After that, you’ll have to simply select a template and set the campaign live! Steps to send bulk campaign to customers who…