Multisite Ticket System
Multisite Ticket System is a plugin for WordPress Multisite Network. Super Admin receives tickets and manages settings (categories and e-mail addresses). Administrators of the sites (only) can submit tickets. The plugin…
Consider an alternative
Multisite Ticket System shows warning signs in 2026 — compare the alternatives below before installing. It runs on 10+ sites, is rated 4.8/5 and was last updated 9 years ago, and scores 29/100 on our health check.
- Small user base (10+ active installs)
- Very few reviews so far
- No update in 9 years
- Only tested up to WordPress 4.8 (latest is 7.1)
How does it stack up?
Side-by-side on installs, updates, ratings & support
Daily downloads
Download spikes usually follow a new release — each site that auto-updates counts as a download.
Rankings
Where Multisite Ticket System stands todayWordPress.org search rankings
Live position in the plugin search, top 100| Keyword | Position |
|---|---|
| multisite | >100 |
| multisite network | >100 |
| ticket | >100 |
| ticketsupport | #1 |
| ticketsystem | #3 |
Version adoption
Share of active sites per release.
Rating breakdown
★★★★★★★★★★ 4.8 from 4 reviews
About Multisite Ticket System
From the official readme · v1.0Description
Multisite Ticket System is a plugin for WordPress Multisite Network. Super Admin receives tickets and manages settings (categories and e-mail addresses). Administrators of the sites (only) can submit tickets. The plugin also provides comment sections for updating tickets.
There are a lot of WordPress Ticket System plugins out there, but rarely ones (or none) that are intended for improved communication between Super Admin and Site Administrators in a Multisite Network.
This is all the more convenient if your organization manages many regional groups throughout the country or in general manages many sites that are administered by different people with diverse kinds of WordPress knowledge, especially by people with zero knowledge of WordPress. In these cases, the Super Admin is able to help more efficiently through this ticket system, e.g. instead of managing requests via e-mail.
It means in effect that the ticket system is used in the backend (Dashboard) and doesn’t provide e.g. contact forms in the frontend (actual website / blog) for visitors. That what makes it rather interesting – a plugin for improved support in multisite networks.
The plugin has been developed in German, but English translation files are provided (US, GB, AU).
Since there has been quite a few changes in WordPress itself, the plugin has been tested now in WP version 4.4, 4.4.2, and 4.8.2, but of course it is possible that it works in older versions as well. Test / Use at your own risk! (And maybe contact me, too, I am happy to make this plugin compatible for as many versions as possible.)
Installation
Note: This plugin is intended for multisite networks and won’t activate in single WP installations. It wouldn’t be of much use otherwise anyway.
However, if you’re fascinated by this plugin and wish to use it in a single WP installation, feel free to contact me.
- Upload the plugin files to the ‘/wp-content/plugins/plugin-name’ directory, or install the plugin through the WordPress plugins screen directly.
- Activate the plugin through the ‘Plugins’ screen in WordPress
- Enjoy the extended support feature!
Changelog
1.0
- Deprecated function get_currentuserinfo swapped for wp_get_current_user()
- Added language files for en_AU (Australia)
0.5
- This is the first version ever, so no changes have been made so far. But I am eager to improve this plugin and optimize its features!
Screenshots
For developers
Is this your plugin? Show off the numbers.
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Best Multisite Ticket System alternatives
All multisite plugins →
FAQ
Multisite Ticket System: quick answers
Straight answers, pulled from live WordPress.org data.
Live data from WordPress.org · checked Sep 30, 2026
Is Multisite Ticket System free?
Yes. Multisite Ticket System is free to download and use from the official WordPress.org plugin directory.
Is Multisite Ticket System safe to use in 2026?
Multisite Ticket System shows warning signs in 2026 — compare the alternatives below before installing. It runs on 10+ sites, is rated 4.8/5 and was last updated 9 years ago, and scores 29/100 on our health check.
How many websites use Multisite Ticket System?
Multisite Ticket System is active on 10+ WordPress websites and has been downloaded 3,828 times since it launched in February 2016. It was downloaded 65 times in the last 30 days.
Does Multisite Ticket System work with WordPress 7.1?
Multisite Ticket System is officially tested up to WordPress 4.8.32, while the latest release is 7.1.2. It may still work, but try it on a staging site first.
When was Multisite Ticket System last updated?
The latest version, 1.0, was released on September 21, 2017 (9 years ago).
Who makes Multisite Ticket System?
Multisite Ticket System is developed and maintained by merleM_157.
What are the best alternatives to Multisite Ticket System?
The most popular alternatives to Multisite Ticket System are Code Snippets (1M+ installs), User Switching (200K+ installs) and WP OPcache (10K+ installs).
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