Contact Forms, Live Support, CRM, Video Messages
Revamp your customer service with this powerful tool that combines contact forms, support tickets, chat, and a comprehensive CRM system to enhance interaction and efficiency. Manage conversations front and back end…
Solid choice
Contact Forms, Live Support, CR… is a solid plugin choice in 2026, with a few things worth checking first. It runs on 10+ sites, is rated 5/5 and was last updated 1 week ago, and scores 68/100 on our health check.
- Actively developed — last update 1 week ago
- Small user base (10+ active installs)
- Very few reviews so far
How does it stack up?
Side-by-side on installs, updates, ratings & support
Daily downloads
Download spikes usually follow a new release — each site that auto-updates counts as a download.
Rankings
Where Contact Forms, Live Support… stands todayWordPress.org search rankings
Live position in the plugin search, top 100| Keyword | Position |
|---|---|
| contact form | >100 |
| crm | >100 |
| helpdesk | >100 |
| live chat | >100 |
| support tickets | #47 |
Version adoption
Share of active sites per release.
Rating breakdown
★★★★★★★★★★ 5 from 1 reviews
About Contact Forms, Live Support, CRM, Video…
From the official readme · v1.12.7Description
Revamp your customer service with this powerful tool that combines contact forms, support tickets, chat, and a comprehensive CRM system to enhance interaction and efficiency. Manage conversations front and back end, attach multimedia files, webcam recordings and customize contact forms for specific needs. A floating icon and reporting buttons on content facilitate communication, making it ideal for any business aiming to improve responsiveness and customer satisfaction.
Benefits
- Unified Communication Platform: Integrates contact forms, support, chat, CRM into a single, efficient workflow.
- Enhanced Multimedia Support: Users can send messages with webcam, screen, and microphone recordings, enhancing interactive support.
- Customizable Contact Forms: Tailor contact forms with custom fields to collect specific information needed for various departments.
- Advanced Conversation Management: Manage and monitor conversations from both frontend and backend, improving service responsiveness.
- Email Confirmation for Security: Protects against spam by requiring email confirmation from visitors before starting conversations.
- Multilanguage Support: Offers real-time translation of messages with DeepL integration, catering to a global audience.
- Monetization Options: Integrates with the MicroPayments Plugin for paid support options, allowing for flexible revenue models.
- Comprehensive Reporting Tools: Easily report and manage content directly from posts with configurable buttons, enhancing content control.
Features
- Support pages in website frontend for starting/accessing conversations
- Members can open a conversation directly, while visitors have to confirm their email first
- Admins can see and access open Conversations from backend
- Report Content button for any post types (configurable)
- Contact Owner button for any post types (configurable)
- Contact Creator in BuddyPress/BuddyBoss profile for configurable roles
- My Conversations page to website frontend, to access own tickets by logged in users
- Custom support departments for website / report content / contact content owner / contact user
- Floating support buttons (contact, new messages) on all pages (can be disabled)
- Message counter in backend (site support) and frontend (for creators)
- Send webcam/screen/microphone recordings and file uploads in conversations
- Protected software/resource downloads catalog with optional plan-based access control
- Secure download gateway with short-lived signed links (no direct file URL exposure in frontend)
- API endpoint for updater/client plugins to list authorized downloads by contact credentials
- Custom contact forms with custom fields (text, dropdown, toggle) and data saved per contact
- Custom form per department enables custom fields per conversation (ticket)
- Invite by email to fill a form, contact a department or join a new conversation
- Can messages, add to later messages for quick replies
- Integrates with MicroPayments Plugin for paid support (per conversation, message)
- Registration forms: register accounts in an external MySQL database, in example for VideoWhisper WebRTC server
- Multilanguage conversations with DeepL integration for translating messages on request
- Support Wiki pages with Markdown rendering for headings, lists, tables, images, code blocks, quotes, dividers, links, Fomantic UI-compatible classes when Fomantic is available, and a lightweight stylesheet loaded only on pages that render Support Wiki/Markdown content
- Integration hooks for VideoWhisper Site Manager / Site Manager Pro, enabling AI tools to read conversations, send CRM messages with native notifications, retrieve CRM stats, include external account counts when configured, and identify contact lead activity from conversation/message/account counts
More features to come …
License
This plugin is released under a GPL license.
Frequently asked questions
How does system prevent bulk submissions from “visitor” bots?
A visitor needs to register a contact and confirm email to create a new ticket.
How are tickets secured ?
Each contact (email) has a code to access ticket.
How are downloads secured ?
Downloads are served through a protected gateway endpoint. Public items are allowed when the download access key is empty; protected items require matching organization plan properties and valid contact authentication.
Can Support Wiki pages render Markdown?
Yes. Support Wiki pages can render agentic Markdown content automatically, and the [videowhisper_support_markdown] / [vws_markdown] shortcodes can render Markdown in regular content. The renderer supports headings, paragraphs, ordered and unordered lists, pipe tables, block images, fenced code blocks, blockquotes, dividers, inline code, bold, italic, absolute links, and relative wiki links. Rendered output includes Fomantic UI-compatible classes such as ui table, ui list, ui header, ui message, ui image, and ui breadcrumb where appropriate, plus a lightweight stylesheet for breadcrumbs…
How does this integrate with VideoWhisper Site Manager?
When VideoWhisper Site Manager is active, site admins can enable read-only AI access for users to retrieve their own CRM conversations. VideoWhisper Site Manager Pro can additionally enable message writes, admin CRM stats, contact retrieval, and new conversation creation. This plugin exposes integration hooks so Site Manager Pro can use the current CRM notification templates, cooldown settings, contact activity summaries, and external account database counts without exposing database passwords. Site Manager’s dynamic agent guide documents CRM tools when this plugin and the relevant Site…
Changelog
1.12.7
- Added an approved Lead Form integration API for Site Manager Pro agents, including configured field validation and safe embed-shortcode retrieval.
1.12.6
- Added per-lead-form editable defaults for selected departments and custom fields, including text, textarea, select, multiselect, and toggle controls.
1.12.5
- Added centrally managed, JavaScript-embedded Lead Forms with configurable CRM fields, opaque redirect prefills, analytics, retention controls, rate limiting, and reCAPTCHA support.
1.12.4
- Moved screenshots to SVN assets and updated WordPress.org support metadata.
- Replaced direct asset file tags with WordPress enqueue APIs in app and admin loaders.
1.12.3
- Improved Support Wiki Markdown rendering for tables, images, relative links, dividers, Fomantic UI-compatible classes, page-scoped Markdown styling, and WordPress auto-paragraph normalization
- Documented Site Manager agent-guide discovery for Live Support Tickets CRM tools
- Added VideoWhisper Site Manager integration hooks for CRM message notifications, safe account DB metadata, and external account statistics
- Added Site Manager contact summary support for account ownership counts used in admin CRM contact lists
1.12.2
- Fix: DB migration bump to add missing organizationId column to vws_contacts table
Screenshots
For developers
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FAQ
Contact Forms, Live Support, CRM, V…: quick answers
Straight answers, pulled from live WordPress.org data.
Live data from WordPress.org · checked Oct 6, 2026
Is Contact Forms, Live Support, CR… free?
Yes. Contact Forms, Live Support, CR… is free to download and use from the official WordPress.org plugin directory.
Is Contact Forms, Live Support, CR… safe to use in 2026?
Contact Forms, Live Support, CR… is a solid plugin choice in 2026, with a few things worth checking first. It runs on 10+ sites, is rated 5/5 and was last updated 1 week ago, and scores 68/100 on our health check.
How many websites use Contact Forms, Live Support, CR…?
Contact Forms, Live Support, CR… is active on 10+ WordPress websites and has been downloaded 4,599 times since it launched in June 2022. It was downloaded 172 times in the last 30 days.
Does Contact Forms, Live Support, CR… work with WordPress 7.1?
Contact Forms, Live Support, CR… is officially tested up to WordPress 7.0.6, while the latest release is 7.1.2. It may still work, but try it on a staging site first.
What PHP version does Contact Forms, Live Support, CR… need?
Contact Forms, Live Support, CR… requires PHP 7.4 or higher. Most hosts run PHP 8.x today, so it works on any modern WordPress hosting.
When was Contact Forms, Live Support, CR… last updated?
The latest version, 1.12.7, was released on September 29, 2026 (1 week ago).
Who makes Contact Forms, Live Support, CR…?
Contact Forms, Live Support, CR… is developed and maintained by videowhisper.
What are the best alternatives to Contact Forms, Live Support, CR…?
The most popular alternatives to Contact Forms, Live Support, CR… are Contact Form 7 (10M+ installs), Akismet Anti-spam: Spam Pro… (5M+ installs) and WPForms (5M+ installs).
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