Hive Support | AI-Powered Help Desk, Live Chat and Chatbot
The All-In-One Help Desk, Live Chat & AI Chatbot Plugin for WordPress.
Use with caution
Hive Support works, but test it on a staging site before relying on it in 2026. It runs on 30+ sites, is rated 5/5 and was last updated 4 months ago, and scores 59/100 on our health check.
- Momentum — downloads up 95% vs the previous 30 days
- Small user base (30+ active installs)
- Very few reviews so far
How does it stack up?
Side-by-side on installs, updates, ratings & support
Daily downloads
Download spikes usually follow a new release — each site that auto-updates counts as a download.
Rankings
Where Hive Support stands todayWordPress.org search rankings
Live position in the plugin search, top 100| Keyword | Position |
|---|---|
| AI Chatbot | >100 |
| customer support | #49 |
| helpdesk | #87 |
| live chat | >100 |
| ticketing system | #37 |
Version adoption
Share of active sites per release.
Rating breakdown
★★★★★★★★★★ 5 from 2 reviews
About Hive Support
From the official readme · v2.0.3Description
Improve your WordPress customer support with Hive Support – a complete AI and human hybrid helpdesk built for modern WordPress businesses. Manage tickets, run live chat, deploy an AI chatbot trained on your own content, and handle every support request from one clean dashboard inside WordPress.
✨ AI that learns from your own content. Upload your documentation, product pages, or TXT and DOCX files. The AI reads from there and gives specific, accurate answers instead of generic ones.
🎫 With a reliable ticket system, easily manage and organize support tasks, reducing confusion and boosting efficiency across your team.
With Hive Support’s live chat, enjoy real-time conversations that build stronger customer connections. Automate tasks with customizable triggers to update your workflow and speed up response times.
Get real-time insights with agent reports and quickly resolve common queries using canned responses. Stay connected with customers and create a support experience that’s efficient, reliable, and ready for the future.
✴️ Hive Support Key Features
✅ Ticket Management System (Free) – Manage unlimited tickets, agents, and customers with customizable filters and statuses.
✅ Business Inbox (Free) – Create and customize multiple support mailboxes. (Web-based and Email Based)
✅ Agent Activity Tracking (Free) – Monitor all activities and agent performance reports in one interface to ensure team productivity and efficient support.
✅ AI Chatbot with RAG Knowledge Base (Pro) – Deploy a 24/7 AI chatbot trained on your own documentation, product pages, and uploaded TXT or DOCX files. Accurate, specific answers every time.
✅ AI to Human Handoff (Pro) – When AI cannot help, customers request a live agent. Your team gets notified instantly and takes over the chat with full conversation history.
✅ Live Agent Takeover (Pro) – Agents can take over any active AI chat directly from the WordPress admin panel in real time.
✅ Support Queue with Real-Time Notifications (Pro) – Every handoff request joins a live support queue visible in your WordPress dashboard. Accept, convert to ticket, or dismiss requests from one place.
✅ All Chat History in One Inbox (Pro) – Every AI chat and live chat conversation is stored and fully searchable in your inbox. Returning visitors pick up right where they left off.
✅ Reply Tickets with AI (Pro) – AI drafts replies to support tickets using your knowledge base. Agents review, edit, and send.
✅ Customizable Chatbot (Pro) – Set a custom bot name, upload an avatar, choose brand colors, write custom instructions, and add pre-defined questions.
✅ Live Chat (Pro) – Enable or disable live chat on any page and customize the chat widget appearance. Control who can use live chat — all visitors or logged-in customers only.
More Features of Hive Support
- Manage Support Agents (Free) – Easily add, edit, and manage support agents with customizable permissions. Track their performance through detailed reports and assign tasks efficiently. Update or remove agent information whenever needed.
- Ticket Reports (Free) – Access detailed reports to optimize your customer support system. View detailed stats on tickets and agent activities. Analyze all ticket data to improve customer support ticket system efficiency.
- Email Notifications (Free) – Send customizable email notifications to customers and agents, including subject and body text.
- Response Templates (Pro) – Create pre-made reply templates for common customer inquiries, allowing your support team to respond quickly and consistently. Manage and customize templates easily, and insert them with a single click to streamline responses.
- Automation Trigger (Pro) – Automate responses to routine inquiries using customizable templates, allowing your team to focus on more complex issues. Create unlimited automation triggers with IDs and titles for different tasks, and use events, conditions, and actions to streamline ticket management.
- Custom Ticket Fields (Pro) – Customize ticket forms with fields like text, number, dropdown, radio, and checkbox to capture necessary details. Add options to each field to suit your needs.
- Agent Performance Reports (Pro) – Track agent performance with reports on opened, closed, and assigned tickets to improve decision-making and productivity.
- Integration Capabilities (Pro) – Hive Support is fully integrated with Telegram, Slack, Discord, and WhatsApp. Also integrates with WooCommerce, EDD, weDocs, BetterDocs, and OpenAI.
🛡️ GDPR Compliant Helpdesk
Hive Support is a WordPress self-hosted helpdesk, that gives you full control and ownership of your data with no reliance on external SaaS. Stay secure and GDPR-compliant.
📌 Why Choose the Hive Support Plugin for your WordPress Website?
⏳ Improved Response Time
Hive Support automates tasks like responses, ticket prioritization, and workflows to reduce response times and resolve issues faster.
📑 All-inclusive Analytics and Reporting
Gain insights into common issues, response times, and customer satisfaction to improve your support services.
🛡️ Better User Experience
Hive Support improves user experience with easy access to live chat, AI chatbot, FAQ, and support tickets, ensuring smooth interactions.
🔗 Integration with Other Tools
Hive Support integrates with popular tools like Telegram, Slack, Discord, and WhatsApp, elevating your customer support system’s capability.
📍 Useful Guide for Integrations:
⚙️ How to Use Hive Support on your WordPress Site
We have complete documentation for installing Hive Support on any WordPress website. Follow the tutorial – 👉 How to Install the Hive Support.
🎉 Other Plugins from WPCommerz
We offer a range of essential plugins to help you grow your WooCommerce business more efficiently.
✳️ WP Guidant: Use WP Guidant to create multi-step guided selling processes and increase conversion rates effortlessly.
✳️ Darklup: Transform your site with Darklup’s smart dark mode, delivering a sleek and user-friendly experience.
✳️ wcEazy: Boost sales and update your store with wcEazy’s all-in-one solution and powerful modules.
❤️ Loved Hive Support?
- Join our Facebook Group
- Learn from our tutorials on Youtube Channel
- Or rate Hive Support on WordPress
Privacy Policy
Hive Support uses Appsero SDK to collect some telemetry data upon user’s confirmation. This helps us to troubleshoot problems faster & make product improvements.
Appsero SDK does not gather any data by default. The SDK only starts gathering basic telemetry data when a user allows it via the admin notice. We collect the data to ensure a great user experience for all our users.
Integrating Appsero SDK DOES NOT IMMEDIATELY start gathering data, without confirmation from users in any case.
Learn more about how Appsero collects and uses this data.
Installation
The easy way.
Go to your WordPress Dashboard. Navigate to Plugins > Add New and then search for “Hive Support”. Click on Install and then Activate the Plugin.
That’s it, Hive Support is now activated on your site!
The hard way..
Download “Hive Support” and then extract the zip file and just drop the contents in the wp-content/plugins/ directory of your WordPress installation and then activate the Plugin from Plugins page.
Frequently asked questions
1. Who should use the Hive Support plugin?
Hive Support plugin can be beneficial to anyone who needs to manage customer support inquiries on their WordPress website. Examples of businesses or organizations that might benefit from a support ticketing system plugin includes websites for selling products online, providers of online services, companies that make software and more. In general, any company or organization that needs to manage customer inquiries or support requests in an organized and efficient manner can benefit from using the Hive Support plugin.
2. Do I need any coding knowledge to access this plugin?
No, You don’t need to know any code to access the plugin. This plugin is very easy to use.
3. Is it easy to use?
Yes, you just need to get the plugin and install it. Overall accessing process is very much user-friendly.
4. Is it compatible with other tools?
Yes, it is completely compatible with all themes and other tools.
5. Do I need an OpenAI API key to use the AI features?
Yes, an OpenAI API key is required to use the AI chatbot and related features. The ticketing system, live chat, and mailbox features all work without any API key on the free plan.
6. What AI features are available in the free version?
The free version includes the basic AI chatbot widget. Advanced AI features including RAG knowledge base, AI to human handoff, support queue, live agent takeover, conversation history, and reply tickets with AI are available in Hive Support Pro.
7. Can I control who uses the live chat?
Yes. With Hive Support Pro you can allow all visitors to start a live chat, or restrict it to logged-in customers only. This gives you full control over who can reach your team directly.
8. Is Hive Support self-hosted?
Yes. Hive Support runs entirely inside your WordPress installation. Your customer data stays on your own server. There is no reliance on external SaaS platforms.
Changelog
Major update. Includes critical bug fixes for REST API authentication, ticket loading, nonce verification, and AI chat stability. Update recommended for all users.
2.0.3
- Fixed: Ticket detail page failing to load for guest users
- Fixed: REST API authentication — all endpoints now correctly send authentication headers
- Fixed: Missing nonce on Activities, Reports, Ticket Fields and Email Settings pages
- Fixed: Settings > Email page not loading
- Fixed: AI chat widget showing error when instructions field was empty
- Fixed: Action name mismatch causing Activities page to fail
- Fixed: Timezone crash in ticket timestamps
- Fixed: Material Symbols icons not displaying in chat widget
- Improved: ChatGPT Settings — updated to latest OpenAI models
- Improved: ChatGPT Settings — API key now masked for security
- Improved: ChatGPT Settings — Test Connection button added
- Improved: Removed non-functional Fine-tuning option
- Security: Sanitized user input in AI chat handler
- Security: Removed unused dead code and debug logs
1.2.12
- Improvement: Enhanced security across multiple endpoints
- Improvement: Email notifications now display agent and customer names correctly
- Improvement: Activity log now accurately reflects ticket creation source
- Improvement: Ticket identifier generation improved for better uniqueness
- Improvement: Reports chart labels corrected
- Fix: Agent role management now preserves existing WordPress user roles
- Fix: Mailbox endpoint protection strengthened
1.2.11
- Fix: Some minor issues
- Optimized: Plugin security and performance
1.2.7
- Fix: Some minor issues
- Optimized: Plugin security and performance
- Fix: Flush rewrite rules issues
- Fix: Agent permission update issue
- Email data display issue in Mailbox
1.2.6
- Fix: WooCommerce and EDD order display issues
- Fix: Some minor issues
- Optimized: Plugin security and performance
1.2.5
- Fix minor issues
- Optimized plugin file size
Screenshots
For developers
Is this your plugin? Show off the numbers.
Add a live badge to your site, docs or GitHub README. It updates on its own — no account needed.
Best Hive Support alternatives
All AI Chatbot plugins →
FAQ
Hive Support: quick answers
Straight answers, pulled from live WordPress.org data.
Live data from WordPress.org · checked Oct 4, 2026
Is Hive Support free?
Yes. Hive Support is free to download and use from the official WordPress.org plugin directory.
Is Hive Support safe to use in 2026?
Hive Support works, but test it on a staging site before relying on it in 2026. It runs on 30+ sites, is rated 5/5 and was last updated 4 months ago, and scores 59/100 on our health check.
How many websites use Hive Support?
Hive Support is active on 30+ WordPress websites and has been downloaded 11,222 times since it launched in January 2023. It was downloaded 587 times in the last 30 days.
Does Hive Support work with WordPress 7.1?
Hive Support is officially tested up to WordPress 7.0.6, while the latest release is 7.1.2. It may still work, but try it on a staging site first.
What PHP version does Hive Support need?
Hive Support requires PHP 7.4 or higher. Most hosts run PHP 8.x today, so it works on any modern WordPress hosting.
When was Hive Support last updated?
The latest version, 2.0.3, was released on May 25, 2026 (4 months ago).
Who makes Hive Support?
Hive Support is developed and maintained by Hive Support.
What are the best alternatives to Hive Support?
The most popular alternatives to Hive Support are WPZOOM Connect: AI Chat, Cl… (90K+ installs), Lead Generation Contact Wid… (10K+ installs) and Hyve Lite (7K+ installs).
Powered by PageForge
Want thousands of pages that rank like these? Build them in an afternoon.
This directory runs on the same engine as PageForge. Turn any spreadsheet, CSV or API into thousands of fast, SEO-ready WordPress pages — with schema, internal links and AI-written copy baked in.
- CSV, Google Sheets & API data sources
- AI content, schema & internal links per page
- Works with Elementor, Gutenberg, Yoast & Rank Math
- Free on WordPress.org — no credit card
