GRT Ticket
A support ticket system with real-time chat, email piping, custom fields, and Webhook integrations (Slack/Discord/Zapier).
Use with caution
GRT Ticket works, but test it on a staging site before relying on it in 2026. Is rated 5/5 and was last updated 7 months ago, and scores 43/100 on our health check.
- Small user base (<10 active installs)
- Very few reviews so far
- Only tested up to WordPress 6.9 (latest is 7.1)
How does it stack up?
Side-by-side on installs, updates, ratings & support
Daily downloads
Download spikes usually follow a new release β each site that auto-updates counts as a download.
Rankings
Where GRT Ticket stands todayWordPress.org search rankings
Live position in the plugin search, top 100| Keyword | Position |
|---|---|
| chat | >100 |
| helpdesk | >100 |
| support | >100 |
| ticket | >100 |
| webhooks | >100 |
Rating breakdown
β β β β β β β β β β 5 from 1 reviews
About GRT Ticket
From the official readme Β· v1.2.4Description
Note on Minified JS: The public/js/supabase.js file is a minified build of the Supabase JS client. Source code available at: https://github.com/supabase/supabase-js
Features
- Webhooks & Integrations (New!): Send notifications to Slack, Discord, or Zapier when a new ticket is created.
- Supabase Integration: True real-time chat powered by Supabase Realtime DB (optional)
- Guest Access (New!): Guests can view and reply to their tickets immediately after submission via secure cookie (no login required).
- Create and manage tickets from WordPress admin and frontend
- Real-time chat between users and admins
- Custom Fields Builder: Create custom forms with Text, Textarea, Number, Email, URL, Select, and Date fields
- Advanced Search: Filter tickets by User Name or Ticket ID instantly
- Guest Ticket Submission: Users can submit tickets without an account (secure cookie access)
- User Profile: Users can manage their profile and upload avatars
- Auto-Assignment: Automatically assign tickets to agents based on category
- Agent Performance: View stats on agent performance and ticket resolution
- Email Piping: User replies via email are automatically added to ticket chat
- Email Notifications: Chat replies are sent to user email (with direct frontend links)
- IMAP/SMTP settings configurable via plugin settings
- Secure input handling and WordPress coding standards compliant
- Fully GPL-2.0 compatible
External Services
This plugin integrates with the following third-party services:
1. Twilio (Optional)
- Service: Twilio API (WhatsApp & SMS)
- Usage: Sends notifications to admins and users via WhatsApp or SMS.
- Data Sent: Message content, phone numbers.
- Privacy Policy: Twilio Privacy Policy
2. Supabase (Optional)
- Service: Supabase Realtime
- Usage: Provides real-time chat capabilities.
- Data Sent: Chat messages, user IDs (for authentication).
- Privacy Policy: Supabase Privacy Policy
3. Webhooks (Slack, Discord, Zapier)
- Usage: Sends ticket data to external services for notification/automation.
- Data Sent: Ticket details (title, ID, user email, message).
Supabase Configuration (Optional for Realtime)
- Create a project at Supabase.
- Get your Project URL, Anon Key, and Service Role Secret.
- In WordPress, go to GRT Ticket > Settings and enter these credentials.
- In Supabase SQL Editor, run this command to create the messages table:
create table public.grt_messages ( id bigint not null, ticket_id bigint not null, sender_type text not null, sender_name text not null, message text null, attachment_url text null, is_internal integer null default 0, created_at timestamp with time zone null default now(), constraint grt_messages_pkey primary key (id) ) TABLESPACE pg_default; - IMPORTANT: Go to Supabase Dashboard > Database > Publications (or Replication) and enable “grt_messages” for Realtime. (Otherwise, no messages will be received!)
- Enable “Realtime Chat” in plugin settings.
Installation
- Upload the plugin files to the
/wp-content/plugins/grt-ticketdirectory, or install the plugin through the WordPress plugins screen directly. - Activate the plugin through the ‘Plugins’ screen in WordPress.
- Use the Settings->GRT Ticket screen to configure the plugin.
- Add the shortcode
[grt_ticket]to any page to display the ticket submission form.
Changelog
1.2.4
- UI: Improved admin dashboard layout and visuals.
- UI: Enhanced user ticket submission form styling.
- UI: Refined user chat interface design and responsiveness.
1.1.4
- Security: Removed all user creation and auto-login functionality to prevent security risks.
- Security: Implemented secure cookie-based access for guest tickets.
- Security: Fixed escaping issues in shortcodes and admin pages.
- Security: Added missing nonces and permission checks in AJAX handlers.
- Fix: Removed debug.log and added source code documentation for minified JS.
- Fix: Added ‘ridhwanahsann’ to contributors list.
1.1.3
- Minor bug fixes and performance improvements.
1.1.2
- Feature: Webhooks & Integrations – Added support for Slack, Discord, and Zapier notifications.
- Feature: Guest Access – Implemented secure cookie-based access for guests (no login required to view own ticket).
- Improvement: Updated email notifications to include direct frontend links to tickets.
- Improvement: Added “Webhooks & Integrations” tab in Settings.
1.1.1
- Improvement: Updated documentation and README.
- Improvement: Minor UI tweaks.
1.1.0
- Feature: Added Supabase Realtime Integration for instant chat updates without polling.
- Feature: Hybrid architecture (WordPress DB for storage + Supabase for realtime sync).
- Improvement: Added “Test Connection” buttons for Supabase (Read/Write).
- Improvement: Secure Service Role handling in settings.
- Fix: Solved profile image upload issues.
- Fix: Resolved redirect 404 error after ticket submission.
Screenshots
For developers
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Best GRT Ticket alternatives
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FAQ
GRT Ticket: quick answers
Straight answers, pulled from live WordPress.org data.
Live data from WordPress.org Β· checked Sep 30, 2026
Is GRT Ticket free?
Yes. GRT Ticket is free to download and use from the official WordPress.org plugin directory.
Is GRT Ticket safe to use in 2026?
GRT Ticket works, but test it on a staging site before relying on it in 2026. Is rated 5/5 and was last updated 7 months ago, and scores 43/100 on our health check.
How many websites use GRT Ticket?
GRT Ticket is active on <10 WordPress websites and has been downloaded 601 times since it launched in February 2026. It was downloaded 50 times in the last 30 days.
Does GRT Ticket work with WordPress 7.1?
GRT Ticket is officially tested up to WordPress 6.9.9, while the latest release is 7.1.2. It may still work, but try it on a staging site first.
When was GRT Ticket last updated?
The latest version, 1.2.4, was released on March 12, 2026 (7 months ago).
Who makes GRT Ticket?
GRT Ticket is developed and maintained by Ridhwan Ahsan.
What are the best alternatives to GRT Ticket?
The most popular alternatives to GRT Ticket are Joinchat (700K+ installs), Floating Chat Widget: Conta⦠(300K+ installs) and Tidio (70K+ installs).
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