Head-to-head · October 2026
Smartarget FAQ vs Zendesk Chat
Zendesk Chat comes out ahead, winning 4 of 7 head-to-head checks against Smartarget FAQ.
Smartarget FAQ
Smartarget FAQ helps your users to get most common questions answered in the most visible way by showing them…
Zendesk Chat
Did you know that 83% of consumers need some kind of customer support when making an online purchase? And 45%…
| Metric | Smartarget FAQ | Zendesk Chat |
|---|---|---|
| Active installs | 10+ | 10K+ |
| Downloads (30 days) | 65 | 878 |
| Download trend | -33.7% | +23.1% |
| Rating | — | 4/5 |
| Reviews | 0 | 27 |
| Health score | 51/100 | 42/100 |
| Last updated | 4 months ago | 6 years ago |
| Tested up to | WP 7.0.0 | WP 5.5.23 |
| Support resolved | — | — |
| Requires PHP | 5.2.4+ | Any |
| First released | Apr 2021 | Jan 2010 |
Daily downloads, last 90 days
Smartarget FAQZendesk Chat
Choose Smartarget FAQ if…
You care most about health score, last updated and tested up to.
- Small user base (10+ active installs)
- Very few reviews so far
Choose Zendesk Chat if…
You care most about active installs, downloads (30 days) and download trend.
- Proven at scale on 10K+ active sites
- Momentum — downloads up 23.1% vs the previous 30 days
- No update in 6 years
- Only tested up to WordPress 5.5 (latest is 7.1)
Both compete in: customer support
FAQ
Smartarget FAQ vs Zendesk Chat: quick answers
Straight answers, pulled from live WordPress.org data.
Live data from WordPress.org · checked Oct 20, 2026
Which is better, Smartarget FAQ or Zendesk Chat?
Zendesk Chat comes out ahead, winning 4 of 7 head-to-head checks against Smartarget FAQ. Choose Smartarget FAQ if you care most about health score, last updated and tested up to. Choose Zendesk Chat if you care most about active installs, downloads (30 days) and download trend.
Is Smartarget FAQ more popular than Zendesk Chat?
Zendesk Chat is the more popular of the two with 10K+ active installs, compared with 10+ for Smartarget FAQ.
Can I use Smartarget FAQ and Zendesk Chat together?
Both plugins cover customer support, so most sites only need one. Running two plugins that do the same job can cause conflicts and slow your site down — pick the one that fits best and remove the other.
Are Smartarget FAQ and Zendesk Chat free?
Yes. Both are free to download from the official WordPress.org plugin directory. Either may also offer paid upgrades from its developer.
Powered by PageForge
Want thousands of pages that rank like these? Build them in an afternoon.
This directory runs on the same engine as PageForge. Turn any spreadsheet, CSV or API into thousands of fast, SEO-ready WordPress pages — with schema, internal links and AI-written copy baked in.
- CSV, Google Sheets & API data sources
- AI content, schema & internal links per page
- Works with Elementor, Gutenberg, Yoast & Rank Math
- Free on WordPress.org — no credit card
