Head-to-head · October 2026
Smartarget FAQ vs SupportCandy
SupportCandy comes out ahead, winning 7 of 7 head-to-head checks against Smartarget FAQ.
Smartarget FAQ
Smartarget FAQ helps your users to get most common questions answered in the most visible way by showing them…
SupportCandy
THE SIMPLE, SECURE AND FEATURE-RICH SUPPORT TICKETING SYSTEM PLUGIN FOR YOUR WORDPRESS SITE.
| Metric | Smartarget FAQ | SupportCandy |
|---|---|---|
| Active installs | 10+ | 10K+ |
| Downloads (30 days) | 65 | 11.8K |
| Download trend | -33.7% | +20.7% |
| Rating | — | 4.9/5 |
| Reviews | 0 | 289 |
| Health score | 51/100 | 94/100 |
| Last updated | 4 months ago | 3 weeks ago |
| Tested up to | WP 7.0.0 | WP 7.1.3 |
| Support resolved | — | 100% |
| Requires PHP | 5.2.4+ | 7.4+ |
| First released | Apr 2021 | Aug 2018 |
Daily downloads, last 90 days
Smartarget FAQSupportCandy
Choose Smartarget FAQ if…
You prefer its feature set and workflow — it holds its own on the fundamentals.
- Small user base (10+ active installs)
- Very few reviews so far
Choose SupportCandy if…
You care most about active installs, downloads (30 days) and download trend.
- Proven at scale on 10K+ active sites
- Loved by users — 4.9/5 from 289 reviews
- Actively developed — last update 3 weeks ago
- Tested with the latest WordPress (7.1)
- Momentum — downloads up 20.7% vs the previous 30 days
Both compete in: customer support
FAQ
Smartarget FAQ vs SupportCandy: quick answers
Straight answers, pulled from live WordPress.org data.
Live data from WordPress.org · checked Oct 20, 2026
Which is better, Smartarget FAQ or SupportCandy?
SupportCandy comes out ahead, winning 7 of 7 head-to-head checks against Smartarget FAQ. Choose SupportCandy if you care most about active installs, downloads (30 days) and download trend.
Is Smartarget FAQ more popular than SupportCandy?
SupportCandy is the more popular of the two with 10K+ active installs, compared with 10+ for Smartarget FAQ.
Can I use Smartarget FAQ and SupportCandy together?
Both plugins cover customer support, so most sites only need one. Running two plugins that do the same job can cause conflicts and slow your site down — pick the one that fits best and remove the other.
Are Smartarget FAQ and SupportCandy free?
Yes. Both are free to download from the official WordPress.org plugin directory. Either may also offer paid upgrades from its developer.
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