Head-to-head · October 2026
HelpCrunch vs Inbox
HelpCrunch comes out ahead, winning 6 of 7 head-to-head checks against Inbox.
HelpCrunch
Take your customer support to the next level with the HelpCrunch WordPress plugin. Do you think it’s a tough…
| Metric | HelpCrunch | Inbox |
|---|---|---|
| Active installs | 2K+ | 10+ |
| Downloads (30 days) | 418 | 79 |
| Download trend | -28.2% | +68.1% |
| Rating | 5/5 | 3.7/5 |
| Reviews | 6 | 3 |
| Health score | 79/100 | 29/100 |
| Last updated | 2 months ago | 2 years ago |
| Tested up to | WP 7.1.0 | WP 6.6.10 |
| Support resolved | — | — |
| Requires PHP | Any | 7.0+ |
| First released | Mar 2016 | Jan 2019 |
Daily downloads, last 90 days
HelpCrunchInbox
Choose HelpCrunch if…
You care most about active installs, downloads (30 days) and reviews.
- Tested with the latest WordPress (7.1)
Choose Inbox if…
You care most about download trend.
- Small user base (10+ active installs)
- Very few reviews so far
- No update in over a year
- Only tested up to WordPress 6.6 (latest is 7.1)
Both compete in: chat plugin chatbot live chat
FAQ
HelpCrunch vs Inbox: quick answers
Straight answers, pulled from live WordPress.org data.
Live data from WordPress.org · checked Oct 7, 2026
Which is better, HelpCrunch or Inbox?
HelpCrunch comes out ahead, winning 6 of 7 head-to-head checks against Inbox. Choose HelpCrunch if you care most about active installs, downloads (30 days) and reviews. Choose Inbox if you care most about download trend.
Is HelpCrunch more popular than Inbox?
HelpCrunch is the more popular of the two with 2K+ active installs, compared with 10+ for Inbox.
Can I use HelpCrunch and Inbox together?
Both plugins cover chat plugin, chatbot and live chat, so most sites only need one. Running two plugins that do the same job can cause conflicts and slow your site down — pick the one that fits best and remove the other.
Are HelpCrunch and Inbox free?
Yes. Both are free to download from the official WordPress.org plugin directory. Either may also offer paid upgrades from its developer.
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