Head-to-head · October 2026
Chatway Live Chat vs Smartarget FAQ
Chatway Live Chat comes out ahead, winning 7 of 7 head-to-head checks against Smartarget FAQ.
Chatway Live Chat
Live chat with your WordPress website visitors. Provide customer support using the Chatway AI chatbot and…
Smartarget FAQ
Smartarget FAQ helps your users to get most common questions answered in the most visible way by showing them…
| Metric | Chatway Live Chat | Smartarget FAQ |
|---|---|---|
| Active installs | 30K+ | 10+ |
| Downloads (30 days) | 6.8K | 65 |
| Download trend | -11.4% | -33.7% |
| Rating | 5/5 | — |
| Reviews | 770 | 0 |
| Health score | 95/100 | 51/100 |
| Last updated | 6 days ago | 4 months ago |
| Tested up to | WP 7.1.3 | WP 7.0.0 |
| Support resolved | 100% | — |
| Requires PHP | Any | 5.2.4+ |
| First released | Nov 2023 | Apr 2021 |
Daily downloads, last 90 days
Chatway Live ChatSmartarget FAQ
Choose Chatway Live Chat if…
You care most about active installs, downloads (30 days) and download trend.
- Proven at scale on 30K+ active sites
- Loved by users — 5/5 from 770 reviews
- Actively developed — last update 6 days ago
- Tested with the latest WordPress (7.1)
- Responsive support — 100% of recent threads resolved
Choose Smartarget FAQ if…
You prefer its feature set and workflow — it holds its own on the fundamentals.
- Small user base (10+ active installs)
- Very few reviews so far
Both compete in: customer support
FAQ
Chatway Live Chat vs Smartarget FAQ: quick answers
Straight answers, pulled from live WordPress.org data.
Live data from WordPress.org · checked Oct 20, 2026
Which is better, Chatway Live Chat or Smartarget FAQ?
Chatway Live Chat comes out ahead, winning 7 of 7 head-to-head checks against Smartarget FAQ. Choose Chatway Live Chat if you care most about active installs, downloads (30 days) and download trend.
Is Chatway Live Chat more popular than Smartarget FAQ?
Chatway Live Chat is the more popular of the two with 30K+ active installs, compared with 10+ for Smartarget FAQ.
Can I use Chatway Live Chat and Smartarget FAQ together?
Both plugins cover customer support, so most sites only need one. Running two plugins that do the same job can cause conflicts and slow your site down — pick the one that fits best and remove the other.
Are Chatway Live Chat and Smartarget FAQ free?
Yes. Both are free to download from the official WordPress.org plugin directory. Either may also offer paid upgrades from its developer.
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