WP Support Ticket
Use this plugin to create your very own customer support system. Let customers of your site to generate a support ticket whenever they require assistance from you, and you will be able to solve their issues by posting…
Solid choice
WP Support Ticket is a solid plugin choice in 2026, with a few things worth checking first. It runs on 90+ sites, is rated 3.7/5 and was last updated 3 months ago, and scores 66/100 on our health check.
- Small user base (90+ active installs)
How does it stack up?
Side-by-side on installs, updates, ratings & support
Daily downloads
Download spikes usually follow a new release — each site that auto-updates counts as a download.
Rankings
Where WP Support Ticket stands todayWordPress.org search rankings
Live position in the plugin search, top 100| Keyword | Position |
|---|---|
| reply | >100 |
| support | #36 |
| Support Ticket | #12 |
| user support | #65 |
| wordpress support | #59 |
Version adoption
Share of active sites per release.
Rating breakdown
★★★★★★★★★★ 3.7 from 6 reviews
About WP Support Ticket
From the official readme · v3.4.8Description
Use this plugin to create your very own customer support system. Let customers of your site to generate a support ticket whenever they require assistance from you, and you will be able to solve their issues by posting replies to the tickets. The customers will get email notifications when you post a reply message to the ticket.
- Registered Users / Customers can create support tickets.
- Customers can search tickets from tickets list.
- Admin can reply on support tickets from admin panel.
- Files can be attached to the reply messages. Supported files that can be uploaded are jpg, jpeg, png, gif, doc, docx, pdf, zip ( Multiple files can be attached in the PRO version with option to select which type of files can be uploaded. )
- Ticket can be marked as Open / Closed / Resolved from admin panel. If a customer post a reply in the Resolved ticket the status of the ticket will be changed to Open.
Usage Shortcodes
- [create_support] to display cretate new suppor ticket form.
- [ticket] to display tickets created by logged in user.
- [ticket_search] to display ticket search form.
WP Support (PRO)
There is a PRO version of this plugin that supports additional features. You can get it here in USD 2.00
- Administrators can post replies by logging in to admin panel. Additionally a new user role Agent will be created. Administraton can assign this role to the support agents so that they can login to the admin panel and reply to the support tickets. Agents will have limited access (Only Support Ticket Section) of the admin panel.
- Multiple files can be attached with new tickets and ticket replies.
- Create Custom Fields in the ticket form.
- Create Support Ticket (Widget).
- Support Ticket List (Widget). To list recent/ specific tickets in the widget area.
- Additional file types are supported in the PRO version. Set supported file types from admin panel.
- Manage email contents from admin panel. Emails that are fired when a new ticket is created or admin posts a reply.
- Option to list all support tickets submitted by users. So that visitors can view tickets and replies.
- Set custom name for the administrator.
- Advanced ticket search.
Post your plugin related queries at https://goplugins.in/support.php
Installation
- Upload
wp-support-ticket.zipto the/wp-content/plugins/directory. - Activate the plugin through the ‘Plugins’ menu in WordPress.
- Go to
Settings-> WP Support, and set some options. It’s really easy. - Use shortcodes or functions to display uploaded files in frontend.
Registered in users will be able to create support tickets.
-
Create a new page and put [create_support] Shortcode in that page. This will be the page from where users will be able to create a support ticket thread.
-
Create another page and put [ticket] Shortcode in that page. The tickets created by the registered users will be listed in this page. From this page users will be able to reply to already created tickets.
-
Admin can View/ Reply to a ticket from admin panel.
-
Emails will be sent to respective Admin or Users each time a ticket is created or replied.
Translations
- German translation is provided by Luca Passoni
If you want to translate the plugin in your language please translate the sample .PO file and mail me the the file at demoforafo@gmail.com and I will include that in the language file. Sample .PO file can be downloaded from here
Frequently asked questions
When I click on a Ticket I get 404 page not found error
Make sure the “Ticket Shortcode Page” is selected at Settings -> WP Support. Please select the page where you have entered the [ticket] shortcode. Please go to Settings -> Permalinks and Save the Permalink Settings. For other plugin related queries please email me at demoforafo@gmail.com or Post your queries here https://goplugins.in/support.php
Changelog
I will update this plugin when ever it is required.
3.4.8
- Bug fixed.
3.4.7
- Bug fixed.
3.4.6
- Improvements.
3.4.5
- Bug fixed.
3.4.4
- Different classes added on ticket reply DIVs.
3.4.3
- Dismiss all notifications bug fixed.
Screenshots
For developers
Is this your plugin? Show off the numbers.
Add a live badge to your site, docs or GitHub README. It updates on its own — no account needed.
Best WP Support Ticket alternatives
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FAQ
WP Support Ticket: quick answers
Straight answers, pulled from live WordPress.org data.
Live data from WordPress.org · checked Oct 3, 2026
Is WP Support Ticket free?
Yes. WP Support Ticket is free to download and use from the official WordPress.org plugin directory.
Is WP Support Ticket safe to use in 2026?
WP Support Ticket is a solid plugin choice in 2026, with a few things worth checking first. It runs on 90+ sites, is rated 3.7/5 and was last updated 3 months ago, and scores 66/100 on our health check.
How many websites use WP Support Ticket?
WP Support Ticket is active on 90+ WordPress websites and has been downloaded 13,869 times since it launched in October 2014. It was downloaded 157 times in the last 30 days.
Does WP Support Ticket work with WordPress 7.1?
WP Support Ticket is officially tested up to WordPress 7.0.6, while the latest release is 7.1.2. It may still work, but try it on a staging site first.
When was WP Support Ticket last updated?
The latest version, 3.4.8, was released on July 11, 2026 (3 months ago).
Who makes WP Support Ticket?
WP Support Ticket is developed and maintained by aviplugins.com.
What are the best alternatives to WP Support Ticket?
The most popular alternatives to WP Support Ticket are Comment Reply Email Notific… (3K+ installs), ForumWP (800+ installs) and Comment Email Reply (600+ installs).
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