Social Live Chat Helpdesk – MyAlice
LIVE CHAT + SOCIALS TOGETHER The old way of using communication tools like Live Chat, WhatsApp, WhatsApp, Telegram, Line, Viber, Instagram, Facebook Messenger plus eCommerce was disjointed and siloed. MyAlice puts an…
Use with caution
Social Live Chat Helpdesk works, but test it on a staging site before relying on it in 2026. It runs on 90+ sites, is rated 5/5 and was last updated 2 years ago, and scores 45/100 on our health check.
- Loved by users — 5/5 from 40 reviews
- Small user base (90+ active installs)
- No update in over a year
- Only tested up to WordPress 6.6 (latest is 7.1)
How does it stack up?
Side-by-side on installs, updates, ratings & support
Daily downloads
Download spikes usually follow a new release — each site that auto-updates counts as a download.
Rankings
Where Social Live Chat Helpdesk stands todayWordPress.org search rankings
Live position in the plugin search, top 100| Keyword | Position |
|---|---|
| line | >100 |
| live chat | >100 |
| telegram | >100 |
| viber | #54 |
| >100 |
Version adoption
Share of active sites per release.
Rating breakdown
★★★★★★★★★★ 5 from 40 reviews
About Social Live Chat Helpdesk – MyAlice
From the official readme · v2.6.0Description
LIVE CHAT + SOCIALS TOGETHER
The old way of using communication tools like Live Chat, WhatsApp, WhatsApp, Telegram, Line, Viber, Instagram, Facebook Messenger plus eCommerce was disjointed and siloed. MyAlice puts an end to silos and delivers a new way of turning you and your team into revenue champions.
Integrate your WooCommerce store with MyAlice to build personalized customer experiences that boost your sales. Engage your customers with targeted WhatsApp campaigns and drive more revenue with our powerful automation features designed for eCommerce.
MULTIPLE AGENTS IN 1 INBOX
Your customers are on WhatsApp and other social channels. All the time. So when they’re looking to buy, and they message you, they’re at their moment of highest intent. Engaging with these visitors through a team collaboration inbox.
CHAT WIDGET
Add a chat widget in a few simple steps to your online store. Add your own logo, text, and colors, and set up in a matter of minutes.
CENTRALIZED INTERACTIONS AND SUPPORT ON THE GO
No more switching tabs to respond to WhatsApp, Live Chat, Facebook Messenger, Instagram, Line, Telegram, and Viber. Centralize all your customer interactions under one dashboard. Use our iOS or Android mobile app that allows support from anywhere.
CHATBOT FOR ALL SOCIAL CHANNELS
Using MyAlice’s automation, create AI-powered chatbot that will automatically respond to your customers 24×7. For all social channels including WhatsApp.
SCHEDULE OUTBOUND CAMPAIGNS
Reach out to customers where their friends are for higher CTRs and engagement. Create WhatsApp audience and easily schedule campaigns. Watch new orders roll in!
AUTOMATE YOUR CUSTOMERS’ BUYING EXPERIENCE
Automatically send WhatsApp messages based on customer actions. Follow up on new purchases, abandoned shopping carts, and more WooCommerce triggers by creating business templates.
CONVERT CUSTOMERS ON SOCIALS
MyAlice integrates with your website and automatically pulls your entire catalog into WhatsApp. Bring your store to WhatsApp to make sales easier!
TAKE AND UPDATE ORDERS
When customers come to your store intending to buy something, you need to help them as much as possible. Which includes placing the order for him. With MyAlice’s deep WooCommerce integration, you can now do it with a single click while chatting with your customer.
TRACK REVENUE AND ROI
Analyze the revenue of your WhatsApp messages, campaigns, and store automation. Access reports on all incoming messages, agent response times, agent performance, conversation status, etc. Use these in-depth analytics to improve agent performance.
GET VERIFIED GREEN TICK MARK
Stop sending your order confirmations from some other companies’ WhatsApp numbers. Let customers see your brand and number in all store notifications. MyAlice helps you get verified without any charges, get access to the Official WhatsApp API.
This is way more than your traditional live chat plugin. MyAlice expands on your social communication, boosts sales with automated campaigns, and engages customers at every stage of their journey. It helps you bring in immediate sales, generate leads with purchase intent, delight customers, and make them buy again and again and again!
Easily migrate from Tidio, HubSpot, Tawk, Crisp, Reve Chat, Live Chat, Jivo Chat, Olark, Chatra, Wati, Zendesk, Freshdesk, Reamaze, Drift, Intercom, Helpscout, Zoho, and eDesk. We’ll assist you with migration.
When you succeed, we succeed. Our team of experts will go above and beyond to understand your business and implement a solution that shows immediate impact. Get a demo or Sign-up to see it in action.
Installation
Install MyAlice as a regular WordPress plugin. Here are 2 different ways to install MyAlice plugin :
INSTALL BY SEARCHING PLUGIN
- In your Admin, go to menu Plugins > Add New.
- Search with MyAlice.
- Click to install.
- Activate the plugin.
- You will see a MyAlice tab in your right side navigation bar in WordPress. The next steps are described there.
INSTALL BY UPLOADING PLUGIN
- Download the latest version of MyAlice Plugin (.zip file).
- In your Admin, go to menu > Plugins > Add New.
- Select “Upload Plugin”.
- Click on “Choose File”.
- Select downloaded myalice.zip & click on “Install Now” button.
- Activate the plugin.
- You will see a MyAlice tab in your left side navigation bar in WordPress. The next steps are described there.
Frequently asked questions
Do you use the official Meta API?
Yes, we use the official Meta API for WhatsApp, Facebook, and Instagram connections.
What happens when I connect my WooCommerce store with MyAlice?
Once you connect your store, you can view your store inventory, customer details, order details, customer summary, product interactions, and past conversations. You can create or update orders while chatting with your customers directly from MyAlice inbox without switching between platforms. Next, you can place a live chat widget on your store website to chat with the store visitors, respond to their queries and guide their shopping journey.
Does the inventory on MyAlice change every time I update my WooCommerce store?
Yes. Every time you update anything on your store — product, stock, or price, the information is automatically synced on your MyAlice dashboard. On the other hand, when you create an order from MyAlice, the inventory will also be updated on your WooCommerce dashboard. All in all, WooCommerce and MyAlice sync in real-time.
How do I add WhatsApp chat on WordPress?
Go to your WordPress dashboard. Click on the add new button. Type MyAlice in the search tool available on the right. In the Search Results, you will find MyAlice plugin. After the installation, activate the plugin. Sign up to MyAlice and voilà WhatsApp chat is added to your WordPress website.
Can I stay connected to my customers while on the go?
With our mobile apps – both android and iOS you can chat anytime, anywhere.
Can I use it for my client?
Of course, you can! Expand your business offer by adding MyAlice to projects you run for your customers. Check our Partner Program
Changelog
We improved customer connect API also added language template file and dashboard settings.
2.6.0 – 03/10/2024
- Updated: API endpoints url
- Fixed: Connection error due to request timeout
- Few minor bug fixes & improvements
2.5.1 – 30/07/2024
- Added: WooCommerce HPOS Support
- Few minor bug fixes & improvements
2.5.0 – 10/07/2024
- Added: Order Status Updated Webhook
- Few minor bug fixes & improvements
2.4.1 – 14/01/2024
- Fixed: Fatal error on the newer version of PHP
- Few minor bug fixes & improvements
2.4.0 – 07/11/2023
- Added: New settings options to select the pages where the chat widget wants to show
- Improved: WooCommerce API improved to get exact results
- Few minor bug fixes & improvements
2.3.0 – 07/06/2023
- Added: WooCommerce API Status Synchronize options
Screenshots
For developers
Is this your plugin? Show off the numbers.
Add a live badge to your site, docs or GitHub README. It updates on its own — no account needed.
Best Social Live Chat Helpdesk alternatives
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FAQ
Social Live Chat Helpdesk – MyAlice: quick answers
Straight answers, pulled from live WordPress.org data.
Live data from WordPress.org · checked Sep 29, 2026
Is Social Live Chat Helpdesk free?
Yes. Social Live Chat Helpdesk is free to download and use from the official WordPress.org plugin directory.
Is Social Live Chat Helpdesk safe to use in 2026?
Social Live Chat Helpdesk works, but test it on a staging site before relying on it in 2026. It runs on 90+ sites, is rated 5/5 and was last updated 2 years ago, and scores 45/100 on our health check.
How many websites use Social Live Chat Helpdesk?
Social Live Chat Helpdesk is active on 90+ WordPress websites and has been downloaded 14,130 times since it launched in May 2021. It was downloaded 106 times in the last 30 days.
Does Social Live Chat Helpdesk work with WordPress 7.1?
Social Live Chat Helpdesk is officially tested up to WordPress 6.6.9, while the latest release is 7.1.2. It may still work, but try it on a staging site first.
What PHP version does Social Live Chat Helpdesk need?
Social Live Chat Helpdesk requires PHP 5.6 or higher. Most hosts run PHP 8.x today, so it works on any modern WordPress hosting.
When was Social Live Chat Helpdesk last updated?
The latest version, 2.6.0, was released on October 3, 2024 (2 years ago).
Who makes Social Live Chat Helpdesk?
Social Live Chat Helpdesk is developed and maintained by Alice Labs.
What are the best alternatives to Social Live Chat Helpdesk?
The most popular alternatives to Social Live Chat Helpdesk are Seed Social (6K+ installs), Easy Charts (1K+ installs) and Pay with LINE Pay (800+ installs).
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