LiveHelp chat
Provide fast reliable live chat to assist your customer. Cloud based chat no setup fees. Fully customizable chat skin.
Consider an alternative
LiveHelp chat shows warning signs in 2026 — compare the alternatives below before installing. It runs on 10+ sites, is rated 5/5 and was last updated 7 years ago, and scores 35/100 on our health check.
- Small user base (10+ active installs)
- No update in 7 years
- Only tested up to WordPress 5.2 (latest is 7.1)
How does it stack up?
Side-by-side on installs, updates, ratings & support
Daily downloads
Download spikes usually follow a new release — each site that auto-updates counts as a download.
Rankings
Where LiveHelp chat stands todayWordPress.org search rankings
Live position in the plugin search, top 100| Keyword | Position |
|---|---|
| Chat Support | >100 |
| free live support | >100 |
| live chat | >100 |
| live chat support | >100 |
| live help | >100 |
Version adoption
Share of active sites per release.
Rating breakdown
★★★★★★★★★★ 5 from 7 reviews
About LiveHelp chat
From the official readme · v1.4.2Description
-
Customer service efficiency:
One chat agent may assist several customers at the same time, decreasing waiting times and telephone calls. An agent may trasfer chat conversations to another agent for additional help. When the operator is not available, users can fill in a form that you will receive ad an email. -
Customizable layout:
In administrator dashboard you may customize the appearance of your live chat window with logo, colors and font of your corporate image. Choose the best button and position for your needs. -
Advanced chat features:
You may customize your widget with activation rules: show only on some pages, after a chosen time, in defined weekdays… -
Compatibility with all browsers and OS:
LiveHelp chat is compatible with all major browsers: Internet Explorer(from version 7 onwards), Mozilla Firefox, Google Chrome, Safari both on Windows and Mac. -
File Transfer:
Transfer files directly via chat. The most common size files (documents, images) can be transferred from visitor and operator to minimize red tape. No mail blocking attachment. -
Complete chat logs available in real time for each connected user:
Immediate information about users: the web page from which the request was turned and old chats. -
Recorded chat sessions:
Recording of the conversations of the past 30 days, useful for monitoring staff, quality of service and the customer’s frequently asked questions. -
Advanced analytics:
Monitor the performance of your chat, track your e-commerce orders and increase your customer satisfaction. -
Competitive costs:
No installation costs, only an annual fee with progressive discounts based on the number of chat departments and chat agents.
This is the only official plugin for LiveHelp live chat.
Translations
You can add your translations here: translate.wordpress.org
Installation
- Click on “plugins” in the left panel, then click on “Add new”.
- Click on “upload” and select the livehelp.zip file
- Click on “install now” and then “activate plugin”: You’re ready!
As an alternative, you can search Livehelp in plugins panel and then press “install now”.
In the left menu now you can see “LiveHelp chat”. In this panel you can configure the widget on frontend.
- If you don’t have a valid LiveHelp ID, get one for free on http://www.livehelp.it/vedit/pagina.asp?lingua=EN&pagina=1413.
You will receive an e-mail with your ID and login data for the admin dashboard (http://server.livehelp.it). - Paste the 5-digits ID in widget configuration.
- Select the button layout and position.
- Save all and then use the button on the right for open the dashboard and the agent’s login.
Changelog
1.4
- Integrated native WP translation system – New translations available soon!
- Minor graphics improvements
1.3.6
- Tested with WP 5.2
- Improved strings and naming
1.3.4
- Menu icon fixed
1.3.3
- Menu icon updated and code refactored
1.3.2
- Major refactor to lighten the plugin.
1.3.1
- Minor bug fix.
Screenshots
For developers
Is this your plugin? Show off the numbers.
Add a live badge to your site, docs or GitHub README. It updates on its own — no account needed.
Best LiveHelp chat alternatives
All Chat Support plugins →FAQ
LiveHelp chat: quick answers
Straight answers, pulled from live WordPress.org data.
Live data from WordPress.org · checked Oct 6, 2026
Is LiveHelp chat free?
Yes. LiveHelp chat is free to download and use from the official WordPress.org plugin directory.
Is LiveHelp chat safe to use in 2026?
LiveHelp chat shows warning signs in 2026 — compare the alternatives below before installing. It runs on 10+ sites, is rated 5/5 and was last updated 7 years ago, and scores 35/100 on our health check.
How many websites use LiveHelp chat?
LiveHelp chat is active on 10+ WordPress websites and has been downloaded 4,973 times since it launched in May 2014. It was downloaded 96 times in the last 30 days.
Does LiveHelp chat work with WordPress 7.1?
LiveHelp chat is officially tested up to WordPress 5.2.28, while the latest release is 7.1.2. It may still work, but try it on a staging site first.
When was LiveHelp chat last updated?
The latest version, 1.4.2, was released on July 16, 2019 (7 years ago).
Who makes LiveHelp chat?
LiveHelp chat is developed and maintained by LiveHelp The Chat eXperience.
What are the best alternatives to LiveHelp chat?
The most popular alternatives to LiveHelp chat are Livechatoo (30+ installs), Quidget (10+ installs) and Plugin Name: WStools.nl (10+ installs).
Powered by PageForge
Want thousands of pages that rank like these? Build them in an afternoon.
This directory runs on the same engine as PageForge. Turn any spreadsheet, CSV or API into thousands of fast, SEO-ready WordPress pages — with schema, internal links and AI-written copy baked in.
- CSV, Google Sheets & API data sources
- AI content, schema & internal links per page
- Works with Elementor, Gutenberg, Yoast & Rank Math
- Free on WordPress.org — no credit card
