Kreechat

Kreechat is a live-chat widget developed by SSPS Ltd. It gives you an easily modifiable chat widget for your WordPress website, connecting it to the Kreechat support platform.

Developed by Kristian Lachev, Kristiyan Danchov and Kristian Lalov.

Features

• Six built-in widget themes (Daylight, Midnight, Aurora, Forest, Sunset, Graphite)
• Advanced theme customization seeded from any built-in theme (colors, gradients, backgrounds)
• Selectable icons for the launcher, send, attach, and minimize actions
• Customizable buttons (labels, style, corners, width)
• Customizable scrollbar (grip and track colors including transparent, hover and held-grip colors, thickness, corners, instant or fading hold)
• Widget layout controls (position, header alignment, composer order)
• Three admin-page themes with live preview
• File exchange
• Text chat
• Customizable chat display name
• Interactive support-bot preview with a ready-to-customize example decision tree
• Reply to a specific earlier message, shown as a quote on the reply
• Customizable welcome message

Requirements

• WordPress 6.5 or higher — The chat widget uses the Script Modules / Interactivity API introduced in WordPress 6.5. The plugin will not activate on older versions.
• PHP 7.4 or higher

External services

In order for the Kreechat plugin to work with our external messaging app, it communicates with our external API.
We use our external API to store and retrieve multiple important things.

widget/partials/api.js:6 const response = await fetch(“https://us1.kreechat.app/server/get-wordpress-messages”,{:
Retrieve the messages once a user opens the Kreechat widget. It sends the stored kreechat_token and the email of the user to our servers.
Terms of service: https://www.kreechat.com/privacy-policy/

widget/partials/script.js:280 const response = await fetch(‘https://us1.kreechat.app/server/send-wordpress-file’, {:
Stores files on our server sent by the Kreechat widget. The company wordpress token is sent to the server.
Terms of service: https://www.kreechat.com/privacy-policy/

$api_url = ‘https://us1.kreechat.app/server/create-wordpress-ticket’;
Creates a ticket when a new user opens the Widget and enters their email address. We send the company wordpress token and email to the server. This endpoint is used when a user opens the chat for the first time.
Terms of service: https://www.kreechat.com/privacy-policy/

includes/api-handler.php:35 $api_url = ‘https://us1.kreechat.app/server/register-wp-token’;:
Registers the WordPress token which the user has created previously inside of the Kreechat application.
Terms of service: https://www.kreechat.com/privacy-policy/

includes/class-kreechat-token-checker.php:171 $api_url = ‘https://us1.kreechat.app/server/unregister-wordpress-token’;:
Deletes and unregisters the WordPress token previously registered. This runs when an administrator disconnects the site and when the plugin is deleted, so a deleted plugin leaves no site registered with Kreechat. Nothing is sent to the Kreechat servers. Only the origin of the request.
Terms of service: https://www.kreechat.com/privacy-policy/

widget/partials/sockets.js report-wordpress-location:
Saves each visited route of the website the user is currently on for display inside of the Kreechat app. Sent over the widget’s existing socket connection, identified by the secure JWT that connection was opened with.
Terms of service: https://www.kreechat.com/privacy-policy/

/${message?.path}:
Retrieves a file from our servers. The message id alongside the company wordpress token are sent to our servers.
Terms of service: https://www.kreechat.com/privacy-policy/

public/assets/js/socket.io.esm.min.js (socket.io-client 4.8.3, imported as a module):
Kreechat uses socket.io for real-time communication between our servers and the Kreechat plugin. It is loaded as a module and never registered as a global, so it does not interfere with other plugins that ship their own copy.
Terms of service: https://www.kreechat.com/privacy-policy/

widget/partials/sockets.js:203 const response = await fetch(‘https://us1.kreechat.app/server/get-wordpress-jwt’, {:
This endpoint is used to create a secure JWT for our socket communication. It sends the company token to our servers when the token has expired or when a new connection is made.
Terms of service: https://www.kreechat.com/privacy-policy/