Help Scout
Thousands of businesses in more than 140 countries use Help Scout to make every customer support interaction more human & more helpful.
Solid choice
Help Scout is a solid plugin choice in 2026, with a few things worth checking first. It runs on 300+ sites, is rated 4.3/5 and was last updated 1 month ago, and scores 74/100 on our health check.
- Tested with the latest WordPress (7.1)
- Small user base (300+ active installs)
Daily downloads
Download spikes usually follow a new release — each site that auto-updates counts as a download.
Rankings
Where Help Scout stands todayWordPress.org search rankings
Live position in the plugin search, top 100| Keyword | Position |
|---|---|
| contact form help desk | #1 |
| documentation | >100 |
| helpdesk | #36 |
| support | >100 |
Version adoption
Share of active sites per release.
Rating breakdown
★★★★★★★★★★ 4.3 from 6 reviews
About Help Scout
From the official readme · v6.5.7Description
Help Scout for WordPress
Thousands of businesses in more than 140 countries use Help Scout to make every customer support interaction more human & more helpful.
Features
This simple plugin takes only a few minutes to setup. It enables you to do a couple important things:
- Add a contact form to your site, which submits inquiriest to Help Scout
- Add a Help Scout Beacon to your site. Just paste your embed code and save.
Looking for more horsepower? Try Help Scout Desk.
Help Scout Desk is a premium plugin that adds a full-featured customer portal to your WordPress site. Customers can submit inquiries, see their complete history and more.
Installation
- Sign up for Help Scout if you don’t already have an account.
- Upload plugin folder to your
/wp-content/plugins/directory - Activate the plugin through the Plugins menu in WordPress
- Open the settings for the plugin, then add your Application ID, App Secret, and Mailbox ID.
- Add
[hsd_form]shortcode to a page or post to capture contact submissions OR use the Help Scout beacon.
Have a look at the getting started guide for more detailed information on setting up Help Scout for WordPress.
Frequently asked questions
Does this work if I’m on the Help Scout Free plan?
Beacon is included on all Free plans, so you can embed your Beacon using this plugin. However, the contact form requires an API key, and API access is only available for paying plans.
Changelog
First Release
6.5.7
- Fix: Vulnerability fix #25
6.5.6
- Fix: Fixes beacon script not loading #60
6.5.4
- Fix: Fixes issues when posts are saved causing nonce error.
6.5.3
- Fix: Updates to WordPress coding standards.
6.5.1
- Fix: SSL Verify update
- Fix: Label Changes
5.0
- NEW: Full Beacon 2.0 support
- NEW: Move to new domain
- NEW: Admin found under settings
Screenshots
For developers
Is this your plugin? Show off the numbers.
Add a live badge to your site, docs or GitHub README. It updates on its own — no account needed.
FAQ
Help Scout: quick answers
Straight answers, pulled from live WordPress.org data.
Live data from WordPress.org · checked Sep 27, 2026
Is Help Scout free?
Yes. Help Scout is free to download and use from the official WordPress.org plugin directory.
Is Help Scout safe to use in 2026?
Help Scout is a solid plugin choice in 2026, with a few things worth checking first. It runs on 300+ sites, is rated 4.3/5 and was last updated 1 month ago, and scores 74/100 on our health check.
How many websites use Help Scout?
Help Scout is active on 300+ WordPress websites and has been downloaded 25,437 times since it launched in October 2016. It was downloaded 361 times in the last 30 days.
Does Help Scout work with WordPress 7.1?
Yes. The developer has tested Help Scout up to WordPress 7.1.2, the latest release. It requires WordPress 4.5 or newer.
When was Help Scout last updated?
The latest version, 6.5.7, was released on August 18, 2026 (1 month ago).
Who makes Help Scout?
Help Scout is developed and maintained by BoldGrid.
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