Help Scout integration for Easy Digital Downloads
Easy Digital Downloads integration for Help Scout. Shows purchase information right from your Help Scout interface.
Consider an alternative
Help Scout integration for Easy… shows warning signs in 2026 — compare the alternatives below before installing. It runs on 100+ sites, is rated 5/5 and was last updated 1 year ago, and scores 40/100 on our health check.
- Loved by users — 5/5 from 28 reviews
- Momentum — downloads up 229.9% vs the previous 30 days
- Small user base (100+ active installs)
- No update in over a year
- Only tested up to WordPress 6.8 (latest is 7.1)
How does it stack up?
Side-by-side on installs, updates, ratings & support
Daily downloads
Download spikes usually follow a new release — each site that auto-updates counts as a download.
Rankings
Where Help Scout integration for… stands todayWordPress.org search rankings
Live position in the plugin search, top 100| Keyword | Position |
|---|---|
| easy digital downloads | >100 |
| edd | #69 |
| help scout | #6 |
| helpscout | #4 |
| support | >100 |
Version adoption
Share of active sites per release.
Rating breakdown
★★★★★★★★★★ 5 from 28 reviews
About Help Scout integration for Easy Digital…
From the official readme · v2.4.0Description
Help Scout integration for Easy Digital Downloads is a WordPress plugin that will show customer information right from your Help Scout dashboard.
Activating the plugin and configuring the integration will add the following information to your Help Scout dashboard:
- The name of the customer and link to the profile page in EDD
- All purchased “downloads”
- Orders with status and link to payment providers
If using the Software Licensing add-on, the following information is shown as well:
- License keys. Links to the site manager in Easy Digital Downloads.
- Active sites, with a link to deactivate the license for the given site.
- Links to purchase an upgrade directly
When using Easy Digital Downloads with Recurring Payments:
- Subscriptions and their status
How to install and configure
Have a look at the installation instructions.
Please note that Help Scout changed their App interface. This plugin uses custom legacy apps, which you can learn more about here.
More information
- Developers; follow or contribute to the plugin on GitHub
- Other WordPress plugins by Thomas Maier
Installation
To get this up and running, you’ll need to configure a few things in WordPress and Help Scout.
WordPress
- Upload the contents of edd-helpscout.zip to your plugins directory, which usually is
/wp-content/plugins/. - Activate the Help Scout integration for Easy Digital Downloads plugin
- Set the HELPSCOUT_SECRET_KEY constant in your
/wp-config.phpfile. This should be a random string of 40 characters.
Example
Replace your-random-string with your own random string.
define( 'HELPSCOUT_SECRET_KEY', 'your-random-string' );
Help Scout
- Go to the Help Scout custom app interface.
- Enter the following settings with adjustments according to your site’s URL and the secret key.
App Name: Easy Digital Downloads
Content Type: Dynamic Content
Callback URL: https://YOUR-SITE.COM/edd-helpscout-api/customer_info (I recommend using HTTPS)
Secret Key: The value of your HELPSCOUT_SECRET_KEY constant.
Testing the plugin locally
You can set the plugin in some test mode.
Set HELPSCOUT_DUMMY_DATA to true and HELPSCOUT_DUMMY_DATA_EMAIL to an email address in wp-config.php to let the plugin use dummy data.
You can then call https://your-site.com/edd-helpscout-api/customer_info directly and get a reply based on the value of HELPSCOUT_DUMMY_DATA_EMAIL.
Frequently asked questions
Help Scout just shows “Invalid Signature”
Make sure the “Secret Key” setting for your Help Scout application matches the value of your HELPSCOUT_SECRET_KEY constant. This key is used to authorize requests coming from HelpScout.
Changelog
2.4.0
- Increased required PHP version to 7.4
- Increased required WordPress version to 6.0
- Fix: PHP 8.2 deprecation notice, props @slaFFik
2.3.0
- Improvement: added the
edd_helpscout_after_licenses_active_site_list_itemfilter to extend output of activated sites - Improvement: added the subscription id to endpoint data
- Fix: status badge of completed orders is now also green
2.2.1
- Improvement: added the
edd_helpscout_after_subscription_list_itemaction hook to allow adding elements to the Subscriptions view - Improvement: increased required PHP version to 7.2
- Fix: typo in the installation instructions
2.2.0
- Feature: the toggle state for Licenses, Orders, and Subscriptons sections is now persistent, props @nosilver4u on github
- Feature: display the number of items found for each section in the heading, props @nosilver4u on github
- Improvement: show “Lifetime” label for lifetime licenses, props @nosilver4u on github
- Improvement: override section templates by hosting your own version of them under
wp-content/themes/{THEME}/edd-helpscout/, props @Spreeuw on github - Improvement: added the
edd_helpscout_endpoint_html_sectionsandedd_helpscout_endpoint_htmlfilters to customize existing section templates, props @Spreeuw on github - Improvement: added the
edd_helpscout_order_list_item_download_details_startandedd_helpscout_order_list_item_download_details_endactions to order template, props @Spreeuw on github - Improvement: added the
edd_helpscout_default_section_toggleandedd_helpscout_persist_section_togglefilters to force a specific toggle state for sections, props @Spreeuw on github - Improvement: increased required PHP version to 5.6 to sync with WordPress core
2.1.1
- Improvement: check if emails field is empty and handle fallback to email field
2.1
- complete template refactoring, e.g., to show Customer, Licenses, Orders and Subscriptions separately, props @Spreeuw
- refactor data collection, props @Spreeuw
- support EDD 3.0 and newer add-on versions, props @ashleyfae, @Spreeuw
- edd_helpscout_customer_licenses to filter license query response, props @Spreeuw
- changed “HelpScout” to “Help Scout” where technically reasonable
Screenshots
For developers
Is this your plugin? Show off the numbers.
Add a live badge to your site, docs or GitHub README. It updates on its own — no account needed.
Best Help Scout integration for Ea… alternatives
All easy digital downloads plugins →
FAQ
Help Scout integration for Easy Dig…: quick answers
Straight answers, pulled from live WordPress.org data.
Live data from WordPress.org · checked Sep 27, 2026
Is Help Scout integration for Easy… free?
Yes. Help Scout integration for Easy… is free to download and use from the official WordPress.org plugin directory.
Is Help Scout integration for Easy… safe to use in 2026?
Help Scout integration for Easy… shows warning signs in 2026 — compare the alternatives below before installing. It runs on 100+ sites, is rated 5/5 and was last updated 1 year ago, and scores 40/100 on our health check.
How many websites use Help Scout integration for Easy…?
Help Scout integration for Easy… is active on 100+ WordPress websites and has been downloaded 15,570 times since it launched in December 2014. It was downloaded 617 times in the last 30 days.
Does Help Scout integration for Easy… work with WordPress 7.1?
Help Scout integration for Easy… is officially tested up to WordPress 6.8.10, while the latest release is 7.1.2. It may still work, but try it on a staging site first.
What PHP version does Help Scout integration for Easy… need?
Help Scout integration for Easy… requires PHP 7.4 or higher. Most hosts run PHP 8.x today, so it works on any modern WordPress hosting.
When was Help Scout integration for Easy… last updated?
The latest version, 2.4.0, was released on April 17, 2025 (1 year ago).
Who makes Help Scout integration for Easy…?
Help Scout integration for Easy… is developed and maintained by flowdee.
What are the best alternatives to Help Scout integration for Easy…?
The most popular alternatives to Help Scout integration for Easy… are Bulk Edit Posts and Product… (8K+ installs), AffiliateWP (1K+ installs) and AffiliateWP (1K+ installs).
Powered by PageForge
Want thousands of pages that rank like these? Build them in an afternoon.
This directory runs on the same engine as PageForge. Turn any spreadsheet, CSV or API into thousands of fast, SEO-ready WordPress pages — with schema, internal links and AI-written copy baked in.
- CSV, Google Sheets & API data sources
- AI content, schema & internal links per page
- Works with Elementor, Gutenberg, Yoast & Rank Math
- Free on WordPress.org — no credit card
