Head-to-head · September 2026
SupportCandy vs Zupportly
SupportCandy comes out ahead, winning 7 of 7 head-to-head checks against Zupportly.
SupportCandy
THE SIMPLE, SECURE AND FEATURE-RICH SUPPORT TICKETING SYSTEM PLUGIN FOR YOUR WORDPRESS SITE.
Zupportly
Zupportly is a powerful, free, and self-hosted ticketing solution that eliminates monthly fees and per-agent…
| Metric | SupportCandy | Zupportly |
|---|---|---|
| Active installs | 10K+ | <10 |
| Downloads (30 days) | 13.6K | 42 |
| Download trend | +33.6% | +5% |
| Rating | 4.9/5 | 5/5 |
| Reviews | 289 | 1 |
| Health score | 87/100 | 43/100 |
| Last updated | 2 days ago | 7 months ago |
| Tested up to | WP 7.1.2 | WP 6.9.9 |
| Support resolved | 50% | — |
| Requires PHP | 7.4+ | 7.4+ |
| First released | Aug 2018 | Mar 2026 |
Daily downloads, last 90 days
SupportCandyZupportly
Choose SupportCandy if…
You care most about active installs, downloads (30 days) and download trend.
- Proven at scale on 10K+ active sites
- Loved by users — 4.9/5 from 289 reviews
- Actively developed — last update 2 days ago
- Tested with the latest WordPress (7.1)
- Momentum — downloads up 33.6% vs the previous 30 days
Choose Zupportly if…
You prefer its feature set and workflow — it holds its own on the fundamentals.
- Small user base (<10 active installs)
- Very few reviews so far
- Only tested up to WordPress 6.9 (latest is 7.1)
Both compete in: customer support helpdesk support ticketing system
FAQ
SupportCandy vs Zupportly: quick answers
Straight answers, pulled from live WordPress.org data.
Live data from WordPress.org · checked Sep 30, 2026
Which is better, SupportCandy or Zupportly?
SupportCandy comes out ahead, winning 7 of 7 head-to-head checks against Zupportly. Choose SupportCandy if you care most about active installs, downloads (30 days) and download trend.
Is SupportCandy more popular than Zupportly?
SupportCandy is the more popular of the two with 10K+ active installs, compared with <10 for Zupportly.
Can I use SupportCandy and Zupportly together?
Both plugins cover customer support, helpdesk and support, so most sites only need one. Running two plugins that do the same job can cause conflicts and slow your site down — pick the one that fits best and remove the other.
Are SupportCandy and Zupportly free?
Yes. Both are free to download from the official WordPress.org plugin directory. Either may also offer paid upgrades from its developer.
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