# Live Chat by User.com

> Live Chat by User.com has 100+ active installs, a 5/5 rating from 2 reviews and 119 downloads in the last 30 days. Health score 32/100, keyword rankings, version adoption and the best alternatives.

**Verdict: Consider an alternative.** Live Chat by User.com shows warning signs in 2026 — compare the alternatives below before installing. It runs on 100+ sites, is rated 5/5 and was last updated 2 years ago, and scores 32/100 on our health check.

**With Live Chat by User.com you can chat with any visitor on your website with a simple Wordpress plugin.**

## Key facts

- **Overall rank:** —
- **Active installs:** 100+
- **Total downloads:** 10,297
- **Downloads (30 days):** 119 (+36.8% vs previous 30 days)
- **Rating:** 5/5 from 2 reviews
- **Health score:** 32/100 (At risk)
- **Version:** 1.4.2
- **Last updated:** Sep 5, 2024
- **Tested up to:** WordPress 6.6.9
- **Requires:** WordPress 3.4.1+
- **Support resolved:** 0 of 0 threads (last 2 months)
- **Developer:** User.com (https://pageforge.pro/directory/authors/usercom/)
- **WordPress.org:** https://wordpress.org/plugins/userengage-live-chat-marketing-automation-integration/

## Category rankings

| Category | Rank | Plugins |
|---|---|---|
| [chat plugin](https://pageforge.pro/directory/plugins/tag/chat-plugin/) | #7 | 34 |
| [live chat](https://pageforge.pro/directory/plugins/tag/live-chat/) | #60 | 632 |
| [user.com](https://pageforge.pro/directory/plugins/tag/user-com/) | #1 | 1 |
| [WordPress chat](https://pageforge.pro/directory/plugins/tag/wordpress-chat/) | #4 | 15 |
| [wordpress live chat](https://pageforge.pro/directory/plugins/tag/wordpress-live-chat/) | #7 | 15 |

## WordPress.org search positions

| Keyword | Position | Results |
|---|---|---|
| chat plugin | >100 | 4,016 |
| live chat | >100 | 2,405 |
| user.com | #1 | 2 |
| WordPress chat | >100 | 3,888 |
| wordpress live chat | >100 | 2,345 |

## Version adoption

- 1.4: 54.2%
- 1.3: 45.8%

## Alternatives

| # | Name | Active installs | Rating | Updated | Health |
|---|---|---|---|---|---|
| 1 | [HelpCrunch – Live Chat, Chatbot & Knowledge Base for Customer Service](https://pageforge.pro/directory/plugins/helpcrunch-live-chat/) | 2K+ | 5/5 (6) | Aug 21, 2026 | 79/100 |
| 2 | [Chaport — Live Chat & Chatbots](https://pageforge.pro/directory/plugins/chaport/) | 2K+ | 4/5 (4) | May 28, 2026 | 53/100 |
| 3 | [Website Chat Button: Kommo integration](https://pageforge.pro/directory/plugins/website-chat-button-kommo-integration/) | 1K+ | — | Aug 27, 2026 | 54/100 |
| 4 | [Live Chat Plugin for WooCommerce – LiveChat](https://pageforge.pro/directory/plugins/livechat-woocommerce/) | 1K+ | 4.5/5 (22) | May 25, 2026 | 63/100 |
| 5 | [LiveAgent – Omnichannel Help Desk & Live Chat Software](https://pageforge.pro/directory/plugins/liveagent/) | 400+ | 4.2/5 (32) | Oct 5, 2026 | 71/100 |
| 6 | [HeySpark – Live Chat and Call Now Plugin](https://pageforge.pro/directory/plugins/heyspark/) | 100+ | 5/5 (2) | Jun 17, 2026 | 49/100 |
| 8 | [Chat Bro Live Group Chat](https://pageforge.pro/directory/plugins/chatbro/) | 100+ | 4.4/5 (20) | May 22, 2024 | 39/100 |
| 9 | [ProProfs Chat- Live Chat & Chatbot Plugin](https://pageforge.pro/directory/plugins/proprofs-chat/) | 100+ | 5/5 (8) | Dec 23, 2024 | 40/100 |
| 10 | [KP Fastest Tidio Chat](https://pageforge.pro/directory/plugins/kp-fastest-tidio-chat/) | 100+ | 4.8/5 (11) | Apr 15, 2021 | 36/100 |
| 11 | [Casengo Live Chat Support](https://pageforge.pro/directory/plugins/the-casengo-chat-widget/) | 70+ | 4.3/5 (31) | Jan 22, 2016 | 39/100 |

## Frequently asked questions

### Is Live Chat by User.com free?
Yes. Live Chat by User.com is free to download and use from the official WordPress.org plugin directory.

### Is Live Chat by User.com safe to use in 2026?
Live Chat by User.com shows warning signs in 2026 — compare the alternatives below before installing. It runs on 100+ sites, is rated 5/5 and was last updated 2 years ago, and scores 32/100 on our health check.

### How many websites use Live Chat by User.com?
Live Chat by User.com is active on 100+ WordPress websites and has been downloaded 10,297 times since it launched in March 2016. It was downloaded 119 times in the last 30 days.

### Does Live Chat by User.com work with WordPress 7.1?
Live Chat by User.com is officially tested up to WordPress 6.6.9, while the latest release is 7.1.2. It may still work, but try it on a staging site first.

### When was Live Chat by User.com last updated?
The latest version, 1.4.2, was released on September 5, 2024 (2 years ago).

### Who makes Live Chat by User.com?
Live Chat by User.com is developed and maintained by User.com.

### What are the best alternatives to Live Chat by User.com?
The most popular alternatives to Live Chat by User.com are HelpCrunch (2K+ installs), Chaport (2K+ installs) and Website Chat Button: Kommo… (1K+ installs).


---
Source: live WordPress.org data · HTML version: https://pageforge.pro/directory/plugins/userengage-live-chat-marketing-automation-integration/ · Generated 2026-10-06 02:39 UTC by PageForge