# Nirweb support

> Nirweb support has 700+ active installs, a 4.2/5 rating from 12 reviews and 358 downloads in the last 30 days. Health score 36/100, keyword rankings, version adoption and the best alternatives.

**Verdict: Consider an alternative.** Nirweb support shows warning signs in 2026 — compare the alternatives below before installing. It runs on 700+ sites, is rated 4.2/5 and was last updated 3 years ago, and scores 36/100 on our health check.

**NirWeb support is a great help desk and support plugin for WordPress with full support of WooCommerce**

## Key facts

- **Overall rank:** —
- **Active installs:** 700+
- **Total downloads:** 23,496
- **Downloads (30 days):** 358 (+53.6% vs previous 30 days)
- **Rating:** 4.2/5 from 12 reviews
- **Health score:** 36/100 (At risk)
- **Version:** 3.0.3
- **Last updated:** Dec 5, 2023
- **Tested up to:** WordPress 6.4.12
- **Requires:** WordPress 5.0+, PHP 7.4+
- **Support resolved:** 0 of 0 threads (last 2 months)
- **Developer:** NirWp Team (https://pageforge.pro/directory/authors/nirweb/)
- **WordPress.org:** https://wordpress.org/plugins/nirweb-support/

## Category rankings

| Category | Rank | Plugins |
|---|---|---|
| [helpdesk](https://pageforge.pro/directory/plugins/tag/helpdesk/) | #10 | 119 |
| [support](https://pageforge.pro/directory/plugins/tag/support/) | #13 | 284 |
| [Support Ticket](https://pageforge.pro/directory/plugins/tag/support-ticket/) | #5 | 22 |
| [ticket system](https://pageforge.pro/directory/plugins/tag/ticket-system/) | #3 | 26 |

## WordPress.org search positions

| Keyword | Position | Results |
|---|---|---|
| helpdesk | >100 | 364 |
| support | >100 | 10,000 |
| Support Ticket | >100 | 2,283 |
| ticket system | >100 | 1,137 |

## Version adoption

- 3.0: 100%

## Alternatives

| # | Name | Active installs | Rating | Updated | Health |
|---|---|---|---|---|---|
| 1 | [SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent](https://pageforge.pro/directory/plugins/supportcandy/) | 10K+ | 4.9/5 (289) | Sep 29, 2026 | 87/100 |
| 2 | [Fluent Support – Helpdesk & Customer Support Ticket System](https://pageforge.pro/directory/plugins/fluent-support/) | 10K+ | 4.6/5 (69) | Sep 15, 2026 | 85/100 |
| 3 | [JS Help Desk – AI-Powered Support & Ticketing System](https://pageforge.pro/directory/plugins/js-support-ticket/) | 7K+ | 3.7/5 (74) | Sep 7, 2026 | 83/100 |
| 4 | [Awesome Support – WordPress HelpDesk & Support Plugin](https://pageforge.pro/directory/plugins/awesome-support/) | 6K+ | 3.5/5 (194) | Sep 29, 2026 | 86/100 |
| 5 | [Jotform – AI Chatbot](https://pageforge.pro/directory/plugins/jotform-ai-chatbot/) | 5K+ | 5/5 (1) | Sep 24, 2026 | 83/100 |
| 6 | [Majestic Support – The Leading-Edge Help Desk & Customer Support Plugin](https://pageforge.pro/directory/plugins/majestic-support/) | 3K+ | 5/5 (8) | Sep 30, 2026 | 78/100 |
| 7 | [Support Genix – Helpdesk, AI Chatbot, Knowledge Base & Customer Support Ticketing System](https://pageforge.pro/directory/plugins/support-genix-lite/) | 2K+ | 4.5/5 (10) | Sep 6, 2026 | 85/100 |
| 8 | [Zendesk Support for WordPress](https://pageforge.pro/directory/plugins/zendesk/) | 1K+ | 2/5 (7) | Sep 5, 2023 | 27/100 |
| 9 | [Freshdesk (official)](https://pageforge.pro/directory/plugins/freshdesk-support/) | 800+ | 2.5/5 (8) | Jul 1, 2024 | 29/100 |
| 11 | [Customer Support Ticket System & Helpdesk](https://pageforge.pro/directory/plugins/wp-ticket/) | 400+ | 4.3/5 (27) | Jul 21, 2026 | 75/100 |

## Frequently asked questions

### Is Nirweb support free?
Yes. Nirweb support is free to download and use from the official WordPress.org plugin directory.

### Is Nirweb support safe to use in 2026?
Nirweb support shows warning signs in 2026 — compare the alternatives below before installing. It runs on 700+ sites, is rated 4.2/5 and was last updated 3 years ago, and scores 36/100 on our health check.

### How many websites use Nirweb support?
Nirweb support is active on 700+ WordPress websites and has been downloaded 23,496 times since it launched in May 2021. It was downloaded 358 times in the last 30 days.

### Does Nirweb support work with WordPress 7.1?
Nirweb support is officially tested up to WordPress 6.4.12, while the latest release is 7.1.2. It may still work, but try it on a staging site first.

### What PHP version does Nirweb support need?
Nirweb support requires PHP 7.4 or higher. Most hosts run PHP 8.x today, so it works on any modern WordPress hosting.

### When was Nirweb support last updated?
The latest version, 3.0.3, was released on December 5, 2023 (3 years ago).

### Who makes Nirweb support?
Nirweb support is developed and maintained by NirWp Team.

### What are the best alternatives to Nirweb support?
The most popular alternatives to Nirweb support are SupportCandy (10K+ installs), Fluent Support (10K+ installs) and JS Help Desk (7K+ installs).


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Source: live WordPress.org data · HTML version: https://pageforge.pro/directory/plugins/nirweb-support/ · Generated 2026-09-30 21:55 UTC by PageForge