# HelpCrunch vs Inbox

> HelpCrunch vs Inbox compared on installs, downloads, ratings, updates, compatibility and support. HelpCrunch comes out ahead, winning 6 of 7 head-to-head checks against Inbox.

**HelpCrunch comes out ahead, winning 6 of 7 head-to-head checks against Inbox.** Choose HelpCrunch if you care most about active installs, downloads (30 days) and reviews. Choose Inbox if you care most about download trend.

| | HelpCrunch – Live Chat, Chatbot & Knowledge Base for Customer Service | Inbox |
|---|---|---|
| Active installs | 2K+ ✅ | 10+ |
| Downloads (30 days) | 420 ✅ | 79 |
| Download trend | -28.1% | +64.6% ✅ |
| Rating | 5/5 | 3.7/5 |
| Reviews | 6 ✅ | 3 |
| Health score | 79/100 ✅ | 29/100 |
| Last updated | 2 months ago ✅ | 2 years ago |
| Tested up to | WP 7.1.0 ✅ | WP 6.6.10 |
| Support resolved | — | — |
| Requires PHP | Any | 7.0+ |
| First released | Mar 2016 | Jan 2019 |

## Frequently asked questions

### Which is better, HelpCrunch or Inbox?
HelpCrunch comes out ahead, winning 6 of 7 head-to-head checks against Inbox. Choose HelpCrunch if you care most about active installs, downloads (30 days) and reviews. Choose Inbox if you care most about download trend.

### Is HelpCrunch more popular than Inbox?
HelpCrunch is the more popular of the two with 2K+ active installs, compared with 10+ for Inbox.

### Can I use HelpCrunch and Inbox together?
Both plugins cover chat plugin, chatbot and live chat, so most sites only need one. Running two plugins that do the same job can cause conflicts and slow your site down — pick the one that fits best and remove the other.

### Are HelpCrunch and Inbox free?
Yes. Both are free to download from the official WordPress.org plugin directory. Either may also offer paid upgrades from its developer.


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Source: live WordPress.org data · HTML version: https://pageforge.pro/directory/compare/helpcrunch-live-chat-vs-inbox/ · Generated 2026-10-08 22:34 UTC by PageForge